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Author Topic: Connectivity and app problems..  (Read 2139 times)

bfretts

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Connectivity and app problems..
« on: January 23, 2015, 09:54:22 AM »

I have a DSP-W110 plug and a DCS 932LB camera at a remote site. Both are up to date with FW.
I use an android phone to manage them remotely.
Mydlink lite app can usually see both devices, can pull streaming video from the camera, cannot manage the W110.
mydlink home app can usually see the W110 but not the camera.
My phone gets occasional notices that mydlink home has lost connectivity, but it worked off and on for the last 2 weeks, and now it cannot connect at all when I need it.
Both devices are on the same LAN, video streaming is still OK, the W110 not connecting although it is actually closer to the router than the camera.

Q1 what are DLINKs intentions about getting both of these home devices working from the same app?
Q2 how to get reliable function from the W110? As it stands it can't be trusted.
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FurryNutz

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Re: Connectivity and app problems..
« Reply #1 on: January 23, 2015, 10:02:39 AM »

Link>Welcome!


  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have at the remote location? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values


 

Wireless Configurations on Remote Host Router
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Ensure any devices with WiFi adapter drivers are updated.
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.

Remote Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials

Depending upon the remote surroundings and environment, possible random interferences may cause connections to not make it correctly.

Be advised:
Notice: MyDlink.com Scheduled Maintenance
2015/01/23 18:00

In order to provide you with better service, the mydlink portal will undergo scheduled maintenance on January 28 from 23:00PM to 5:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. Should you require immediate assistance, please do not hesitate to contact D-Link Technical Support. We apologize for any inconvenience.

So you might want to recheck all this after the 28th...
« Last Edit: January 23, 2015, 10:04:50 AM by FurryNutz »
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Go Here>Router Troubleshooting