D-Link Forums

D-Link Mobile Apps => mydlink.com => Topic started by: RickALO on December 26, 2016, 06:41:21 AM

Title: Unable to access MyDlink via web browsers
Post by: RickALO on December 26, 2016, 06:41:21 AM
In the past 3-4 days (since approximately Dec. 22nd, 2016,, when trying to log into my MyDlink account, I cannot get to the page where my cameras are listed.

When using Chrome, I fill in my ID & PW and get the following:
   The www.mydlink.com page isnít working
    www.mydlink.com is currently unable to handle this request.
    HTTP ERROR 500

When using Firefox, I fill in my ID & PW and get the following:
   I get a blank browser page - no errors, no information shown... just blank

When using MS Edge, I fill in my ID & PW and get the following:
   HTTP 500 error
   That's odd... Microsoft Edge canít find this page
   This page canít be displayed, because this siteís server might be

It was working fine around Dec. 22nd. Any info on whether there's an issue for the site, or do I need to do something different on my end?

Thanks in advance for the help!
 - Rick Smith
Title: Re: Unable to access MyDlink via web browsers
Post by: RYAT3 on December 26, 2016, 09:17:48 AM
Does IE11 work?

update:
I just brought up mydlink.com in windows 10 with IE11 and connected to my 2630L.

Title: Re: Unable to access MyDlink via web browsers
Post by: FurryNutz on December 26, 2016, 02:13:01 PM
I'm accessing my account via the Canadian site. Working on Safari and FF.
Be sure to clear browser cache then close then reopen the browser before accessing the MDL site.
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on December 27, 2016, 08:39:35 AM
Just reied accessing with IE!!... got the Http 5000 error - "The website cannot display the page" message
Title: Re: Unable to access MyDlink via web browsers
Post by: FurryNutz on December 27, 2016, 02:00:46 PM
Can you try a different PC or device?

Just reied accessing with IE!!... got the Http 5000 error - "The website cannot display the page" message
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on December 27, 2016, 05:47:23 PM
I was able to access cameras on my Galaxy S5 using the MyDlink App.. I tried it in my Surface Pro, using the Chrome browser, and was not able to get it....
Title: Re: Unable to access MyDlink via web browsers
Post by: RYAT3 on December 27, 2016, 06:37:19 PM
I was able to access cameras on my Galaxy S5 using the MyDlink App.. I tried it in my Surface Pro, using the Chrome browser, and was not able to get it....

Was the S5 connected to your WiFi?
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on December 28, 2016, 12:56:53 AM
Yes, the phone was using my wifi at the time..
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on December 28, 2016, 05:44:09 AM
Not sure what changed, but I was able to access MyDLink this morning... will try other web browsers later this morning...

Title: Re: Unable to access MyDlink via web browsers
Post by: RYAT3 on December 28, 2016, 06:55:04 AM
Darn computers!  :o :o
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on December 28, 2016, 06:59:25 AM
I did notice that when I tried to connect to mydlink with Google Chrome, it asked me to install a new plug-in... makes me think DLink made some changes for browser access that they didn't announce to users... oh well, at least I have access again...

Thanks for all who made suggestions....
Title: Re: Unable to access MyDlink via web browsers
Post by: FurryNutz on December 28, 2016, 12:45:51 PM
Seen some odd MDL service behaviours over the past couple of months. Hoping the new year will be less.  ::)

Enjoy.
Title: Re: Unable to access MyDlink via web browsers
Post by: staccyy on March 07, 2017, 02:19:06 AM
Are you trying to connect with Wifi?
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on March 07, 2017, 04:02:38 AM
No... the pc was wired.... things are working fin.. the problem got resolved about 2 days after last post... no indication of what fixed it... I didn't do anything on my end..
Title: Re: Unable to access MyDlink via web browsers
Post by: FurryNutz on March 07, 2017, 06:51:04 AM
I believe it was a MDL service issue. There is another maintenance period coming soon.  ::)
Title: Re: Unable to access MyDlink via web browsers
Post by: RickALO on March 07, 2017, 06:53:17 AM
will keep that in mind if I lose access in the coming update..
Title: Re: Unable to access MyDlink via web browsers
Post by: FurryNutz on March 07, 2017, 06:54:16 AM
 ;)

will keep that in mind if I lose access in the coming update..