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Author Topic: Cannot playback 2020 videos (RESOLVED)  (Read 35009 times)

RYAT3

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Cannot playback 2020 videos (RESOLVED)
« on: January 01, 2020, 03:25:59 PM »

Looks like we need a f/w upgrade to allow more years in the dropdown as it stops in 2019, and hence feeding the wrong year back to the main page.

A quick turn around in this one to get it working would be nice. All systems affected.

Thank you


« Last Edit: March 05, 2020, 06:13:23 AM by FurryNutz »
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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #1 on: January 02, 2020, 08:06:13 AM »

Hmmm that is not good  ::)

I will report it and make sure it gets resolved as soon as possible.
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blejten

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Re: Cannot playback 2020 videos
« Reply #2 on: January 02, 2020, 08:45:11 AM »

Hmmm that is not good  ::)

I will report it and make sure it gets resolved as soon as possible.

I can confirm the same issue with DNR-312L. I guess I don't need to post a new topic in the right board for it since you have already acknowledged the problem :)
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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #3 on: January 02, 2020, 08:55:35 AM »

I added the 312L to the support ticket.  Really not sure why they stopped at 2019.
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Thermogenic

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Re: Cannot playback 2020 videos
« Reply #4 on: January 02, 2020, 02:55:06 PM »

*sigh* came to report this, glad to see others already have.  Thanks!
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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #5 on: January 02, 2020, 02:58:40 PM »

There are multiple support tickets out so hopefully there will be a quick fix.
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RYAT3

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WORK AROUND
« Reply #6 on: January 02, 2020, 05:24:56 PM »

There are multiple support tickets out so hopefully there will be a quick fix.

Thanks.

WORK AROUND UPDATE WORK AROUND UPDATE WORK AROUND UPDATE :[/size]

Change to January 2014 to get alignment of dates with days.

This will work until feb29.

Will have to find a day/year that aligns with March 1st after that.

Update 1 - Format the harddrive.  Or you will start deleting what you just recorded in 2014.  (ie, your old 2019 remains).
Update 2- my harddrive format failed! :( ugh
Update 3: My 4TB HD would not format in FAT32, had to switch to NTFS.  Now my 2014 recordings should not delete anymore.
« Last Edit: January 03, 2020, 04:25:46 PM by RYAT3 »
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guanliangp

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Re: Cannot playback 2020 videos
« Reply #7 on: January 02, 2020, 06:08:59 PM »

I also have the same problem, the dated ended 31st Dec 2019 and nothing on 1.1.2020
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guanliangp

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Re: Cannot playback 2020 videos
« Reply #8 on: January 02, 2020, 06:29:13 PM »

I have the same problem. nothing for year 2020. please put me in the list
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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #9 on: January 03, 2020, 06:44:43 AM »

Engineers have notified the vendors and hope to have this fixed shortly.

They have verified the issue with the DNR-202L, 312L, 322L (revB), and DNR-2020-04.  ::)
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geetee2

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Re: Cannot playback 2020 videos
« Reply #10 on: January 03, 2020, 10:14:08 AM »

extreme bad programming here to cause this bug.    when will it be fixed?  and where will download link be posted.   the bug is in the hdd windows program and NOT in the 202l firmware.   proved by sniffing the web traffic and the web interface viewer is correct.
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RYAT3

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Re: Cannot playback 2020 videos
« Reply #11 on: January 03, 2020, 10:38:51 AM »

extreme bad programming here to cause this bug.    when will it be fixed?  and where will download link be posted.   the bug is in the hdd windows program and NOT in the 202l firmware.   proved by sniffing the web traffic and the web interface viewer is correct.


That sounds like a different problem, separate to the dnr202l  viewer application in the f/w
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geetee2

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Re: Cannot playback 2020 videos
« Reply #12 on: January 03, 2020, 11:01:02 AM »

its the same issue

the windows hdd viewer is computing the year wrong as of 1-1-2020 and sending a web request to get year 2015 :(  rather than 2020.

the same dnr 202l with the web interface sends the correct  year to the web request.

you can user wireshark to sniff the ethernet packets and you will see what I tried to explain :)
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geetee2

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Re: Cannot playback 2020 videos
« Reply #13 on: January 03, 2020, 11:07:58 AM »

if one can tell me how to upload pics here, I will do so


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geetee2

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Re: Cannot playback 2020 videos
« Reply #14 on: January 03, 2020, 11:12:41 AM »

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