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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: fj5gtx on March 22, 2012, 07:33:09 AM

Title: wireless stops working on DIR-655
Post by: fj5gtx on March 22, 2012, 07:33:09 AM
Once every couple of days the wireless service seems to disappear.  I've connected to the router from a wired computer and everything looks ok from the d-link panel, however its not showing up as an available wireless network on the wireless units. 

Pulling the power off for 30 seconds tends to get it working again.  I'm configured bg and n.  I need a mix... an old B laptop, have one machine that has a G NIC, and the rest are N. 

I looked at the firmware updates, but didn't see any notes that would fix my issue.

   Hardware Version: B1      Firmware Version: 2.00NA

Any direction/help would be appreciated.

Thanks,
Paul
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on March 22, 2012, 07:46:09 AM
What region are you located?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.

Some things to try:
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N?
I might upgrade the B device is possible to a G or N wireless adapter.

Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer (http://www.techspot.com/downloads/5936-inssider.html) to find out.
Turn off Short GI, WLAN Partition and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

If some of the suggestions don't seem to help, a FW update might be needed. However this depends on your external conditions. Having a lot of other WiFi routers near by will be a cause of signal loss on the router as the router has to stop and try to find a open channel. No FW update will fix this. If there are many WiFi routers on 2.4Ghz, it might be an option to get into the 5Ghz radio band in your area. Let us know.
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on March 22, 2012, 08:09:51 AM
I'm on cable.  The modem doesn't have wireless, just one RJ45 connection for a router.

I can't go single mode, I need BG and N.  I'll try the other settings, but I didn't do much to the router than just plugging it in and setting up my passwords.   Is this thing configured out of the box in a way that is immediately broken?

I bought it a couple weeks ago, and its been doing this since I installed it.   I have a NAS, HP lan printer, 2 desktops, 3 phones and two laptops.  Mostly its only the NAS and HP printer, maybe one phone and a computer that is connected simultaneously.

Only reason I bought this router was for performance.  Wired always works... however my old one performed fine wired.  I need 10mps on the wireless to match my isp.

When I have time I'll try changing some of those setting, but given it only happens every 2 days - I don't think I'll resolve much by testing given I'll have to wait a day or two to see what happens.

Thanks,
Paul
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on March 22, 2012, 08:18:48 AM
I'm on cable.  The modem doesn't have wireless, just one RJ45 connection for a router.
FYI, some modems do have built in routers.

I can't go single mode, I need BG and N.  I'll try the other settings, but I didn't do much to the router than just plugging it in and setting up my passwords.   Is this thing configured out of the box in a way that is immediately broken? Do a quick test and see if Single mode or Mixed G and N work. Might even try single B mode maybe? Yes we know you need B mode, this is just a quick test to see if this resolves. Going to Single mode or Mixed G and N also helps the signal better. These router DO work however like I said in my 1st reply, routers can be effected by other neighboring WiFi routers as there is only a limited number of channels to use and if the neighboring WiFi router numbers exceeds this limit then any and all WiFi  router will exhibit some forum of wireless problem. I call this wifi congestion. However lets see what you find using InSSIDer first and see whos around you.

I bought it a couple weeks ago, and its been doing this since I installed it.   I have a NAS, HP lan printer, 2 desktops, 3 phones and two laptops.  Mostly its only the NAS and HP printer, maybe one phone and a computer that is connected simultaneously. Any of the house phones on a 2.4Ghz freqency?

Only reason I bought this router was for performance.  Wired always works... however my old one performed fine wired.  I need 10mps on the wireless to match my isp. If wired always works even if the wireless goes down, then the problem is wireless related.

When I have time I'll try changing some of those setting, but given it only happens every 2 days - I don't think I'll resolve much by testing given I'll have to wait a day or two to see what happens.

Thanks,
Paul


Let us know how it goes.
Title: Re: wireless stops working on DIR-655
Post by: bgarcia17 on March 22, 2012, 08:49:58 AM
I'm on cable.  The modem doesn't have wireless, just one RJ45 connection for a router.

I can't go single mode, I need BG and N.  I'll try the other settings, but I didn't do much to the router than just plugging it in and setting up my passwords.   Is this thing configured out of the box in a way that is immediately broken?

I bought it a couple weeks ago, and its been doing this since I installed it.   I have a NAS, HP lan printer, 2 desktops, 3 phones and two laptops.  Mostly its only the NAS and HP printer, maybe one phone and a computer that is connected simultaneously.

Only reason I bought this router was for performance.  Wired always works... however my old one performed fine wired.  I need 10mps on the wireless to match my isp.

When I have time I'll try changing some of those setting, but given it only happens every 2 days - I don't think I'll resolve much by testing given I'll have to wait a day or two to see what happens.

Thanks,
Paul

My 655 does the same thing, but even more infrequently.  Only thing I've noticed is that it may be affected by the amount of wireless activity it's handling.  In other words, the only time it's done this is when there is more than one active wireless device connected and working.  Most of the time, it's just me and my one wireless laptop, and it's never malfunctioned under those conditions (knock on wood).

BTW, on this forum you will find a handful of users suffering the same defect.  All with RevB hardware.  And I've yet to see someone report here (or elsewhere) of a tweak that fixed the problem.  Please let us know if you find a solution.  Mine malfunctions so infrequently, I can live with it.  AND it would be futile for me to try any tweaks due to the long time between failures.

Maybe you and Furry can swap routers temporarily? :)
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on March 22, 2012, 08:58:23 AM
Running ISSIDER, I have 3 other wireless networks available (neighbors at least 200 feet away), 2 on channel 6 and one on 1.  Mine was on 6 as well, so I changed it to channel 5.   When I checked ISSIDER, the other 2 on 6 switched to 11.   I'll try to figure out what the network conditions are when it stops working again.  The signal is low from the others, so I'm thinking its probably not going to matter.

I have no house phones.  Only 3 cell phones that sometimes use wifi for internet use.

The problem with "quick check" is that its something that only happens once every couple of days.

Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on March 22, 2012, 09:08:13 AM
Set up a manual channel thats not being used, if 6 is open, try 6. Some say 11 is preferred however since the other 2 have switched to that channel, try 6. Since you noticed that they were on 6, and have not moved to 11, this could be an indicator that they were experiencing the same thing and either there router or they manually moved from 6 to 11 after seeing some interference issues.  :-\

Let us know how it goes in a day or few.  ;)
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on March 22, 2012, 10:13:16 AM
Just checked inssider again, the two that were on 11 are now back on 6.  Mine is still manually on 5, I plan to leave it there.   I just had to power cycle the router last night, so maybe by Saturday evening I'll know if changing channels has an affect.  (happens only every 2 days or so)
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on March 22, 2012, 10:14:33 AM
5 maybe too close to 6, try 4 or 8. Keep us posted.
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on December 29, 2012, 05:26:15 PM
I've tried different channels as well as single mode... still drops the wireless.   Kids are now well trained to go down and cycle the power on the thing!   Anyone get a solution for this yet?

thanks!
Paul
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on December 29, 2012, 05:32:15 PM
Has a factory reset been done yet?
Is anyone using channel 1?
You area maybe crowded on 2.4ghz. You might want to get a Dlink model DAP that has 5ghz maybe to use w the 655. If your area has other routers using 2.4ghz and all the channels are being used up, the 655 is stopping due to this interference and tries to find another open and clear channel which it cant.
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on December 29, 2012, 05:38:30 PM
I notice that your on FW v2.00, even though this is a good version, you could try upgrading to v2.03 or 2.07 and see if this might help. Do not upgrade to v2.10.

Please do a factory reset before and after the firmware has been sent, then set up the router from scratch if you do this.

I would try manually setting a wifi channel and disable the auto scan.

Keep us posted.
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on December 29, 2012, 05:47:56 PM
Has a factory reset been done yet?
Is anyone using channel 1?
You area maybe crowded on 2.4ghz. You might want to get a Dlink model DAP that has 5ghz maybe to use w the 655. If your area has other routers using 2.4ghz and all the channels are being used up, the 655 is stopping due to this interference and tries to find another open and clear channel which it cant.

I'm set on channel 5.  There is no one else on 5 per inSSIDer.  I have not done a factory reset, but I didn't change the out of the box configuration either - other than to track down these problems, which have not been fruitful.
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on December 29, 2012, 05:49:31 PM
I notice that your on FW v2.00, even though this is a good version, you could try upgrading to v2.03 or 2.07 and see if this might help. Do not upgrade to v2.10.

Please do a factory reset before and after the firmware has been sent, then set up the router from scratch if you do this.

I would try manually setting a wifi channel and disable the auto scan.

Keep us posted.

Is there anyone that has actually fixed this problem?   I did a search, found those with the same issue- but didn't see anyone with a success story...  Am I missing it?   
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on December 29, 2012, 05:57:55 PM
I would do a factory reset and then upgrade to v2.03 or 2.07 and see. Factory reset once more after the upgrade.
Please follow this: FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

If the problem still remains that your wireless is cutting out, then your problem is probably environmental having to deal with 2.4ghz and being in a crowded area.

One other way to see if the problem follows would be to take the router to a friend or family's place located in a different area from where you live at and see if the router does the same thing there. I might presume it might not. If it doesn't then you'll know.

IF your interested, maybe someone can review your router settings with you to make sure it's set up well after doing the FW update using TeamViewer. It's safe and secure.
Title: Re: wireless stops working on DIR-655
Post by: fj5gtx on December 31, 2012, 10:21:15 PM
Alright... I'll try a firmware update.   Are these all inclusive?  In other words, if I take 2.07 - does it include the 2.03 changes as well ... or must I update each one in succession?

Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on January 01, 2013, 12:40:38 AM
They are all inclusive. Just follow the FW update process sticky. You'll be fine.
Title: Re: wireless stops working on DIR-655
Post by: tnbtaylor on January 04, 2013, 08:43:36 AM
I have the same DIR-655 wireless connectivity issues.  Very frustrating for a "platinum product" from D-Link to be so utterly unstable with no known solutions (at least none I've seen). 

Very frustrating for residential customers to deal with endless configurations, reconfigurations, hard resets, firmware upgrades and downgrades, with no solution and no end in sight.

Not happy with my D-Link product.   >:(
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on January 04, 2013, 10:36:15 AM
Maybe someone can review your router settings with you using Link> teamviewer (http://www.teamviewer.com) if your interested. Its safe and secure.

IF not, I'll recommend that you contact level 2 DLink support and get there help to see if it can be resolved.

I feel this is either a mis-configuration or a external environment issue with 2.4Ghz frequency that is the probable cause of the router not working well. Another test would be to completely turn OFF the radio on the 655 and test the router out wired only. Does the router work then or does the problem remain?

One other suggestion would be to test this router in a completely different area to see if the problem follows. Either way, you'll know.

If you don't seem to get any resolution, then you'll need to find a different router. I would highly suggest getting into a 5Ghz router and then upgrading those devices to 5Ghz. There are many options for upgrading devices to 5Ghz.
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on January 04, 2013, 03:59:22 PM
Any status on this?

Alright... I'll try a firmware update.   Are these all inclusive?  In other words, if I take 2.07 - does it include the 2.03 changes as well ... or must I update each one in succession?


Title: Re: wireless stops working on DIR-655
Post by: wheelguy on February 08, 2013, 02:36:59 AM
Mine was cutting out also - wireless only, wired computers not affected - consistently every 2 days. I have the original firmware version 1.02. I made one change and it is working now 6 days. I set it to use channel 11 only like this...

Click "Setup" in the tabs across the top.
Click "Wireless Settings" in the menu on the left.
Click "Manual Wireless Network Setup" button at the bottom.
Uncheck "Enable Auto Channel Scan" box.
Select "... CH11" from the dropdown list.
Click "Save Settings" button at the top.
Wait 15 seconds.
- done -

I hope this works for you too.

I thought that one of the channels may be a black hole and the router wanders into this black hole if allowed to auto channel scan. But, I repeated the above steps for all 11 channels, and all of them work just fine. So, my guess is there is a bug (memory leak?) in the software that does the scanning.
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on February 08, 2013, 07:01:30 AM
What Hardware version is your router? Look at sticker under router.
Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on routers web page under status.
What region are you located?

hat wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer (http://www.techspot.com/downloads/5936-inssider.html) to find out. How many?


This is probably not a FW bug as more like a external environment condition possibly.

Mine was cutting out also - wireless only, wired computers not affected - consistently every 2 days. I have the original firmware version 1.02. I made one change and it is working now 6 days. I set it to use channel 11 only like this...

Click "Setup" in the tabs across the top.
Click "Wireless Settings" in the menu on the left.
Click "Manual Wireless Network Setup" button at the bottom.
Uncheck "Enable Auto Channel Scan" box.
Select "... CH11" from the dropdown list.
Click "Save Settings" button at the top.
Wait 15 seconds.
- done -

I hope this works for you too.

I thought that one of the channels may be a black hole and the router wanders into this black hole if allowed to auto channel scan. But, I repeated the above steps for all 11 channels, and all of them work just fine. So, my guess is there is a bug (memory leak?) in the software that does the scanning.
Title: Re: wireless stops working on DIR-655
Post by: wheelguy on February 08, 2013, 04:44:31 PM
I found most of the things you ask about. Please see answers below..

Q: What Hardware version is your router? Look at sticker under router.
A: H/W = A2

Q: What Firmware version is currently loaded? Found on routers web page under status.
A: F/W = 1.02

Q: What region are you located?
A: I bought the router in America. Not sure where to find "region" setting.

Q: What wireless modes are you using? Under Setup/Wireless/Manual.
A: NG only

Q: Try single mode G or N or mixed G and N?
A: I did not try changing the region

Q: Channel Width set for Auto 20/40Mhz or try 20Mhz only.
A: Auto 20/40

Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
Q: What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi
A: WPA2/AES
 adapters don't support AES, so you might want to try TPIK only or Auto.

Q: What wireless devices do you have connected?
A: 2 iPhones, 2 Nexus 7 tablets, 1 Macbook Pro, 1 Sony windows laptop

Q: Any cordless house phones?
A: no cordless devices otherthan computers in the house.

Q: Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?

A: hghly variable between 1 and 7

Q: This is probably not a FW bug as more like a external environment condition possibly.
A: Agreed, but I suspect it is the firmware's inability to deal with an environmental condition.
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on February 09, 2013, 11:05:24 AM
I found most of the things you ask about. Please see answers below..

Q: What Hardware version is your router? Look at sticker under router.
A: H/W = A2

Q: What Firmware version is currently loaded? Found on routers web page under status.
A: F/W = 1.02
This is old FW. You could update however not sure if this would really fix the WiFi problem since there are other WiFi routers near by.

Q: What region are you located?
A: I bought the router in America. Not sure where to find "region" setting.

Q: What wireless modes are you using? Under Setup/Wireless/Manual.
A: NG only

Q: Try single mode G or N or mixed G and N?
A: I did not try changing the region

Q: Channel Width set for Auto 20/40Mhz or try 20Mhz only.
A: Auto 20/40
Try setting 20Mhz only to test.

Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
Are there any clear, open and unused channels in your area?

Q: What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi
A: WPA2/AES
 adapters don't support AES, so you might want to try TPIK only or Auto.

Q: What wireless devices do you have connected?
A: 2 iPhones, 2 Nexus 7 tablets, 1 Macbook Pro, 1 Sony windows laptop

Q: Any cordless house phones?
A: no cordless devices otherthan computers in the house.

Q: Any other WiFi routers in the area? Link> Use InSSIDer (http://www.techspot.com/downloads/5936-inssider.html) to find out. How many?

A: hghly variable between 1 and 7
Having several or many other WiFi routers on 2.4Ghz can impact wireless. You could try to lower the power ouput of the 655's radio from High to Medium or Low and see if this help. I would also recommend getting a 5Ghz AP and see if this would help get away from some of the WiFi congestion on 2.4Ghz.

Q: This is probably not a FW bug as more like a external environment condition possibly.
A: Agreed, but I suspect it is the firmware's inability to deal with an environmental condition.
This maybe due to the "Good Nieghbor Policy" code thats in all WiFi routers.
Title: Re: wireless stops working on DIR-655
Post by: turtlejoe2022 on February 09, 2013, 04:29:50 PM
Having the Same Problem with my Dir 655 will frequently lose connection or it says limited access
Isp :at&t
Modem :motorolla mstatea
router:dir655
fw:2.10na
would also help if some one took a view with tem viewer

Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on February 09, 2013, 04:40:53 PM
Is this ISP modem the Motorola SB 5 Series modem? i.e. 5100 or something like that?
What was the prior FW version loaded on this router?
Was a factory reset performed before and after the FW update?
Was the router working before the update?

Link>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0)
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?

Turn off WISH, and WPS under Advanced.
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable (http://forums.dlink.com/index.php?topic=50738.0) Under Advanced/Advanced Wireless.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)

Having the Same Problem with my Dir 655 will frequently lose connection or it says limited access
Isp :at&t
Modem :motorolla mstatea
router:dir655
fw:2.10na
would also help if some one took a view with tem viewer


Title: Re: wireless stops working on DIR-655
Post by: turtlejoe2022 on February 09, 2013, 04:45:20 PM
Could you please take a look and configure for me with teamviewer i just want this problem fixed youve helped me in the past and it worked
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on February 09, 2013, 04:54:35 PM
Send me a PM with ID and PW info. Please be wired to the back of the router with a PC.

Could you please take a look and configure for me with teamviewer i just want this problem fixed youve helped me in the past and it worked
Title: Re: wireless stops working on DIR-655
Post by: FurryNutz on February 09, 2013, 07:41:09 PM
Configured the router for optimal settings and had to set a option on the ISP Modem/Router to pass a public IP address to connected deivces. This cleared up the issue of not getting a public IP address on the 655 router and xbox has a OPEN NAT now.

Could you please take a look and configure for me with teamviewer i just want this problem fixed youve helped me in the past and it worked
Title: Re: wireless stops working on DIR-655
Post by: wheelguy on February 10, 2013, 12:45:09 AM
Still working after 7 days - no more wifi problems - so, I'm calling it "fixed". The only change I needed was described above - set the channel to 11.
Title: Re: wireless stops working on DIR-655 (RESOLVED)
Post by: FurryNutz on February 10, 2013, 08:22:34 AM
Glad thats its working better for you. Enjoy.

Still working after 7 days - no more wifi problems - so, I'm calling it "fixed". The only change I needed was described above - set the channel to 11.