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D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: RickALO on January 21, 2015, 05:26:21 PM

Title: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 21, 2015, 05:26:21 PM
This morning I updated Java to Version 8 Update 31... Since then, I cannot view my DLink Camera feeds.... (it just shows the "loading" spinning ring and a box saying "retry" below it). When I go to MyDlink App on my android phone, I can see the camera feeds fine.

I've tried uninstalling and reinstalling the Java programs, but still no feed. I also cannot view in Firefox browser.

Any ideas on what I need to reload/reconfigure?

Thanks for any help in advance..  - Rick
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 21, 2015, 05:38:09 PM
Did you set up the security exceptions again and add mydlink to the java list?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 21, 2015, 05:44:25 PM
yes....   https://www.mydlink.com
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 21, 2015, 05:46:41 PM
How about adding the LAN IP address of the cameras as well, if your on the LAN side of the router.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 21, 2015, 05:54:02 PM
these cameras are at a local business .. what's strange is I can view them fine on my cell phone mydlink app.. but not thru any of my browsers....
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 21, 2015, 07:51:58 PM
Be sure you clear any browser caches and ensure that the java plug in is fully enabled. Only thing I might think of is that MyDlink has been fully updated to support the most recent version of java.  ???
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Juneau on January 21, 2015, 08:43:20 PM
Looks like I have the same problem, immediate after updating Java to Version 8 update 31.  No backward path here that I can see.
Works fine on the myDlink iPhone app and cameras are all visible with Live Cam Pro app, just can't access them with the myDlink PC program.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 08:34:08 AM
PC Web Browser Configurations
 If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.

Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

mydlink.com Supported Browsers
Internet Explorer 7 or higher (32-bit) - Add mydlink.com to the "Compatibility View" exceptions list.
Firefox 12 or higher
Chrome 20 or higher
Safari 6 or higher (Mac OS only)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 08:56:20 AM
Checked all 3 browsers (Chrome, Firefox, and IE (11.0.15)), and made the changes you noted... Tried accessing mydlink.com using all browsers, and same result. The "Dlink Java application.." window pops up for a second, than disappears.. then it looks like its loading, but get the "loading" spinning hub, with the "retry" button under it...

should I try uninstalling mydlink from my PC and reinstalling?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 09:34:02 AM
MDL is not a application that you can install or uninstall, it's web based.

You might close all browsers, uninstall Java then reinstall Java and see. Have Java reset all security settings and have it ask you to re-add any exceptions again...

I've sent D-link a PM about this...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 10:01:42 AM
I'll give that a shot... What I was referring to was the app to install cams... I have another app called IP viewer and it can see the cams fine... so something's mucked up in my internet/browser settings (or the Java)..

I'll post once I reinstall Java.. APPRECIATE your guidance!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 10:05:05 AM
I don't think the cams are messed up as you can access them correctly with your mobil app. Java it self or Java may have messed up the browsers. I'll update one of my PCs at home and see what happens with my 933L.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 10:25:33 AM
update.... uninstalled Java apps on my PC..... and just now reinstalled, and tried to access Mydlink.com account using all 3 browsers... still the same problem...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 10:31:33 AM
Ok I'll see if I can get some information from D-Link about this...please be patient.

Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 10:37:33 AM
Thanks for your help.. !
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Juneau on January 22, 2015, 12:34:20 PM
Thanks for all your efforts FurryNutz.  Having been through quite a few Java updates and MyDlink updates over the past year, I'm convinced this is simply a case of Dlink not working with the newest version of Java.  Changing one's browser settings probably isn't going to help, and working with Dlink is probably what will fix it.  Thanks for working with them on this.
My cameras work fine with other software, so I know they are all right.  I can access the cameras directly through their IP addresses as well.  I'm convinced the Java update caused this latest problem because access through Dlink worked, suggested the update, and then it didn't work immediately after the update.  All during the same session.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 12:41:51 PM
I recommend, while we wait, that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Thanks for all your efforts FurryNutz.  Having been through quite a few Java updates and MyDlink updates over the past year, I'm convinced this is simply a case of Dlink not working with the newest version of Java.  Changing one's browser settings probably isn't going to help, and working with Dlink is probably what will fix it.  Thanks for working with them on this.
My cameras work fine with other software, so I know they are all right.  I can access the cameras directly through their IP addresses as well.  I'm convinced the Java update caused this latest problem because access through Dlink worked, suggested the update, and then it didn't work immediately after the update.  All during the same session.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: rlivingood on January 22, 2015, 01:20:52 PM
Thanks for the bump to this thread.  I have the same issue and it works on my other PC that I haven't upgraded.  Tried all the JAVA changes and cache changes and same issue.  Replying to thread to keep up to date on comments.  Thanks for your suggestions.  Now time to wait.  See that the last released version for my camera addressed an earlier JAVA incompatibility. The current beta version doesn't mention any JAVA fixes. Hopefully they will add to the pending beta and prerelease a firmware solution.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 01:31:37 PM
What version is currently loaded on the PC that does work that hasn't been updated?

FW will not be released as this is not a FW issue rather a MDL service and Java issue.

Thanks for the bump to this thread.  I have the same issue and it works on my other PC that I haven't upgraded.  Tried all the JAVA changes and cache changes and same issue.  Replying to thread to keep up to date on comments.  Thanks for your suggestions.  Now time to wait.  See that the last released version for my camera addressed an earlier JAVA incompatibility. The current beta version doesn't mention any JAVA fixes. Hopefully they will add to the pending beta and prerelease a firmware solution.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 04:25:49 PM
Just FYI, I updated Java from 8 Update 25 to 31 on Windows 7 x64 and after all was done, I'm still able to connect to my DCS-933L with v1.05 via MyDLink.com using IE11 with out making any changes in configuration.  ;D

What region is everyone from? I'm in the NA region.

Be sure that you have removed fully any older versions of Java. Mine detected that I had a 7 Update 68 along with 8/25 installed and I had the 8/31 installer remove it.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 05:25:59 PM
I am in NA.. DCS-932L cameras and one DCS-930L camera
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 05:26:46 PM
Please post FW version as well.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 05:34:18 PM
of the cameras I have access to here at home the 932l's are at 1.09 (2014-03-14). I cannot check the cams at the store..
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 05:35:16 PM
If you get a chance, see if you can get the FW info from those please. Thank you.

Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 05:37:38 PM
I'll have to go to the store to do it... But pretty sure they are the same... I purchased them about 2 months ago.... I cannot view those, or the ones here at home with the FW I listed
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 05:39:43 PM
Ok. D-Link is aware of it and it's being reviewed. So far haven't had any problems however they are still looking at it all. I presume it will be fixed soon. I'll get this info to them.

Any one else, having issues, please post model and FW version information.

Please be patient while they review it.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 22, 2015, 05:42:28 PM
REALLY appreciate your guidance!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 22, 2015, 05:43:49 PM
Here to help and much as possible.  ;)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: rlivingood on January 22, 2015, 10:37:47 PM
I have DCS-5020L and believe the firmware is 1.0.3.  Can't tell FW version for sure, but think this is 1.0.3.  I haven't installed the beta version yet.  The problem exists with both IE 11 and Firefox 35 after upgrading from Java 7 31 to Java 8 31.  The other computer that works is XP with the version 7 Java.  My android using mydlink lite and the IOS phone work fine as well as the XP computer.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: stefanor on January 23, 2015, 03:52:53 AM
 :-\ :-\ :-\
Same problem for me.....
Yestarday i update java 7 to 8 and java stop working on dlink site.
work good from app for android and ios, but stop working in mydlink....
not working with firefox chrome and ie..
on other pc always with windows 7 where i didn't upgrade java working fine..... (version 7.31)
i also uprgade the 5020L to  firmware 1.04 , but don't working too....
i altso uninstall java 8 and reinstall java 7.25 but not working any more....
please help me...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: majweenie on January 23, 2015, 04:32:43 AM
Same here, BUT I can access/view using MyD-Link with IE 11.01.15, but not with Chrome. This  happened after new Java 8 on ALL my 5 of my cameras: I have: 2- DCS 932-ls, 1 DCS931, 1 DCS933, 1 DCS 5010L. Old versions of Java were removed when new 8 was installed. 
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: stefanor on January 23, 2015, 04:45:53 AM
https://www.dropbox.com/s/89urqtarzmw72qd/Screenshot%202015-01-23%2013.41.26.png?dl=0


"Riprova" mean retry in English...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: stefanor on January 23, 2015, 04:51:58 AM
now on mydlink page pop up this:


Notice: Scheduled Maintenance

2015/01/23 18:00

In order to provide you with better service, the mydlink portal will undergo scheduled maintenance on January 28 from 23:00PM to 5:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. Should you require immediate assistance, please do not hesitate to contact D-Link Technical Support. We apologize for any inconvenience.

 
Don't show this news next time



well.....
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 23, 2015, 04:54:07 AM
This message is now showing when I go to mydlink.com to log in...

Notice: Scheduled Maintenance
2015/01/23 18:00

In order to provide you with better service, the mydlink portal will undergo scheduled maintenance on January 28 from 23:00PM to 5:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. Should you require immediate assistance, please do not hesitate to contact D-Link Technical Support. We apologize for any inconvenience.


Don't show this news next time
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 23, 2015, 09:53:39 AM
Yes. Lets see after then if any of your camera connections will work. Please be patient.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RyoS on January 23, 2015, 01:00:00 PM
Greetings D-Linkers,

We are aware of the recent updates with Java and are actively investigating the issues with viewing footage using the mydlink portal with some of our cameras. At this time, to continue to view footage we recommend not to update to Java 8 until more information becomes available.

While we are actively investigating, at this time we do have a work around. If you are seeing an issue after updating to Java 8 update 31, two files need to be adjusted. Please follow the steps below.

PC File 1:
1)   Go to the following java library security file.  C:\Program Files (x86)\Java\jre1.8.0_31\lib\security\java.security  <32 bit location shown>
2)   Open the java.security file by right clicking the file, and open with Notepad.  The file should now be editable in clear text.
3)   Scroll down or Page Down to the last line and comment it out by adding a # sign at the front of the line.
        jdk.tls.disabledAlgorithms=SSLv3    <this is the last line of the java file>
     # jdk.tls.disabledAlgorithms=SSLv3    <add the # sign to the front of it to make the line inactive>
4)   Save the java file.

PC File 2:
1)   In Windows explorer, go to the following file under C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment
     a.   Start by using explorer.  Go to C:\Users and select the user’s name. Replace <current user> with the name of the customer’s login.
     b.   The next portion may be hidden and needs to be manually added \Appdata\LocalLow\Sun\Java\Deployment.  So the full path should be C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties
     c.   Open the deployment.properties file by right clicking the file and open with Notepad.  The file should now be editable in clear text.
     d.   On the bottom line of the deployment.properties file add the following line.
           deployment.security.SSLv3=true <add this line to the bottom of the file>
     e.   Save the deployment.properties file.
2)   Save your work, close all browsers, restart Chrome or Firefox.
3)   Go to mydlink.com Login, select your camera, test your live footage.


Mac OS users:
1.   Run Terminal. Go to upper right corner and in the search icon type Terminal.  This will open your terminal window.
2.   Go to the Java security folder:
       /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/security/
2.   Run “sudo vi java.security”
3.   Scroll down or Page Down to the last line and comment it out by adding a # sign at the front of the line.
        jdk.tls.disabledAlgorithms=SSLv3    <this is the last line of the java file>
      # jdk.tls.disabledAlgorithms=SSLv3    <add the # sign to the front of it to make the line inactive>
5.   Save the Java file. To save the file enter “: wq!”
6.   (Optional) You may tail the file to verify that the above entry was saved. Run “tail java.security”  This will show you the end of the file for visual verification.
7.   Go to the Java deployment folder. Using jdoe as an example, customer will need to change it to their login name:
    /Users/jdoe/Library/Application Support/Oracle/Java/Deployment
8.   Run “sudo vi deployment.properties”
9.   On the bottom line of the deployment.properties file add the following line.
         deployment.security.SSLv3=true <add this line to the bottom of the file>
11.   Save the deployment file. To save the file enter “: wq!”
12.   (Optional) You may tail the file to verify that the above entry was saved. Run “tail deployment.properties”  This will show you the end of the file for visual verification.
13.   Save your work, close all browsers, restart Chrome, Firefox, or Safari.
14.   Go to mydlink.com (http://mydlink.com) Login, test your live footage.

<edited for clarity>
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 23, 2015, 01:01:48 PM
Thank you RyoS.  ;)

Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RyoS on January 23, 2015, 01:34:25 PM
We are aware that users are not able to connect to their cameras after they have updated Java to Java 8 update 31. The cameras affected include:
•DCS-930L
•DCS-932L
•DCS-931L
•DCS-933L
•DCS-5009L
•DCS-5010L
•DCS-5020L
•DCS-6045L
•DCS-700L
•DCS-800L
•DCS-850L

Java 8 update 31 disable SSLv3 by default, which is necessary for mydlink portal to connect to these cameras if you are using Chrome/Firefox/Safari. We are working on a fix to resolve this issue and will release it soon. Meanwhile, please use the work around method posted above or mydlink Lite on mobile devices as it is not affected by this issue. Sorry for the inconvenience.​
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: stefanor on January 24, 2015, 12:23:37 AM
 ;D ;D ;D ;D ;D ;D
thank RyoS
now working good!!!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on January 24, 2015, 04:32:56 AM
as of 4:45am (CST) on Jan./ 24th, I am stull unable to access the cameras
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Juneau on January 24, 2015, 02:28:46 PM
The workaround works for me.  Thanks!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 27, 2015, 01:51:03 PM
Java 8 Update: User unable to see Live View
2015/01/27 12:00

Users should wait to update to Java 8. Java 8 will block the display of the Live View on the mydlink web portal. Affected cameras:
•DCS-930L  •DCS-931L  •DCS-932L  •DCS-933L
•DCS-5009L  •DCS-5010L  •DCS-5020L  •DCS-6045L
•DCS-700L  •DCS-800L  •DCS-850L

Please use mydlink Lite mobile app or Internet Explorer to view camera feeds. For users of Chrome/Firefox/Safari, we are working on a fix to resolve issue quickly.​
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on February 06, 2015, 09:00:16 AM
Just updated firmware on cams, and everything is good to go, viewing on Chrome... thanks for your help thru this!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on February 06, 2015, 09:14:54 AM
Glad it's working. Enjoy.  ;)

Just updated firmware on cams, and everything is good to go, viewing on Chrome... thanks for your help thru this!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Rimshot on February 27, 2015, 07:52:48 AM
I'm still getting the blue "retry" popup after implementing the Mac OS instructions from RyoS.  I'm running Safari on Mavericks - latest revs on both.  I have a 933L and 5020L with the latest firmware on both.   I get the "retry" popup no matter if I've selected Live View or the Settings tab.  I am not running any Safari security extensions (ex. Ghostery) and I have https://www.mydlink.com in the Java Control Panel Exception list (8, update 31).   Safari worked fine before.  Any ideas on how to debug further or fix ?    Not having access to Settings also prevents the ability modify or change my camera config (ex.  set views on 5020L)   thanks

Tim
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on February 27, 2015, 08:56:49 AM
saw this post from Rimshot, and tried accessing my remote dlink cameras via chrome... I can't access them today... Tried on IE and it didn't work, and in Firefox, and also didn't work.... this is similar to the Java update problems about a month ago... and ideas?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on February 27, 2015, 09:06:10 AM
I should note that I CAN view on my cell phone.. just cannot access it via web browsers on my desktop PC
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on February 27, 2015, 09:45:02 AM
I just updated my Java to 8.31 and using FF 35.0.1. I got logged into my 933L and it said there was a FW update needed. I Skipped it to see if I could get video and waited a while and got the following message:
" Unable to access your DCS-933L.
If you cannot access your DCS-933L, please check that:

    You have at least 256K of bandwidth
    Your DCS-933L is not being blocked by a firewall or an antivirus program
"
I'll do the update and see what happens after that...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on February 27, 2015, 09:52:57 AM
sounds like the update I did back in early Feb (Java update and Firmware update)... worked fine since doing that, but today, none of the browsers are able to access cams... It says my Java version is up to date... don't see any windows updates completed last nite, so not sure what has caused the browser access to mydlink to not work....
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on February 27, 2015, 10:09:58 AM
Ya it worked a while ago. I also noticed that I couldn't get my DIR-890L router regged to MDL last night either. After updating my 933L today i'm still not getting video with browser. iPhone works.

I'll forward this to D-Link for review.

Please be patient.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 02, 2015, 05:59:07 AM
FuzzyNutz... curious as to if you have heard anything from dLink regarding this latest issue not being to view my dlink cams via web browser...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 04, 2015, 07:45:27 AM
Just downloaded and installed Java update Version 8 Update 40 (build 1.8.0_40-b25), and had no effect.. still cannot open camera feeds thru my browsers on my PC (Chrom, Firefox, IE).
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 04, 2015, 08:02:36 AM
I have not. I've passed this information to them. I presume they are aware. I'll be checking with them again tomorrow.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 04, 2015, 08:09:26 AM
Thanks!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 09, 2015, 05:12:57 PM
anything new on this?

I was finally able to log on to my home cameras using my web browser, but still can't access remote cams at the client's store... and still can view from my Galaxy S5..
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 10, 2015, 07:20:06 AM
I still can't get to my 933L however could be my work proxy.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Rimshot on March 10, 2015, 07:43:32 AM
I have a 5020L and 933L.  The 933 is local with me and the 5020 is remote.   Both have worked fine previous to Java version 8-31.  I'm using Safari on a Mavericks Macbook with no extensions installed.   When accessing either Live View or Settings tab on MyDlink, was getting the blue Retry button after installing 8-31.  Now I am getting the Unable to access your DCS-5020L (933L) message.   So the behavior is different but access is still broken.   Thankfully I can still get to Settings via the Local IP address of the Unit.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 10, 2015, 07:49:57 AM
Thanks for confirming the 933L. I can't get access here either on PC at work.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: derbhile on March 11, 2015, 08:54:49 AM
Is there any progress on a fix?  Unfortunately I happened to be testing some settings and had them setup to mail and notify me of motion detection.  I cannot turn off this setting now as I cannot access the advanced configuration page.  As with others it's working fine on my phone, but I'm unable to access from my laptop/surface with IE, Chrome or Firefox.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 11, 2015, 09:01:34 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


D-Link is aware of what users are reporting on this thread, and there's only so much we can offer through this forum in the way of support and re-mediation. We recommend contacting D-Link Technical Support: 1-888-851-6464. D-Link USA technical support is a toll free number (i.e. no phone costs) for users calling within the United States. D-Link also offers email-based support, but I find the live phone support more responsive.

Is there any progress on a fix?  Unfortunately I happened to be testing some settings and had them setup to mail and notify me of motion detection.  I cannot turn off this setting now as I cannot access the advanced configuration page.  As with others it's working fine on my phone, but I'm unable to access from my laptop/surface with IE, Chrome or Firefox.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: derbhile on March 11, 2015, 09:06:05 AM
OK, I will call to at least let them know ... guess the more of us who call then they might put more focus on it.

I'm in the US on DCS-032LB1 camera.
I have updated the lastest firmware a few weeks ago
I did upgrade my Java, so I'm sure that's the issue.

Thanks
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 11, 2015, 09:07:48 AM
"I'm in the US on DCS-032LB1 camera." - Can you re-confirm the model # please?

OK, I will call to at least let them know ... guess the more of us who call then they might put more focus on it.

I'm in the US on DCS-032LB1 camera.
I have updated the lastest firmware a few weeks ago
I did upgrade my Java, so I'm sure that's the issue.

Thanks
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: derbhile on March 11, 2015, 09:13:03 AM
DCS-932LB1 ... apologies, typo on the other post.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 11, 2015, 09:13:57 AM
 ;)
DCS-932LB1 ... apologies, typo on the other post.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Rimshot on March 11, 2015, 05:24:13 PM
Just want to remind folks that, while this gets sorted out, they can still get to advanced settings via their device IP address in the local network (ex. 192.168.x.x(x).   At least that's what I've been able to work with for now.....

Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 12, 2015, 04:46:07 PM
Users should check there browsers. Clear all caches. Close the browsser then re-open.
Ensure that any previously installed Java versions are removed first before installing the new version. Allow for a clean installation.
I'm getting word that Java v8.40 and FF 36.0.1 is working correctly and connecting to devices from remote WAN side.

I'll confirm this tomorrow from work.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 12, 2015, 05:48:28 PM
I just completed the following:
- Deleted all versions of Java shown in my "programs" listing
- cleared cache for Google Chrome and IE 11
- installed the latest Java version (did this by opening mydlink, clicking on one of my cameras and following instructions
   when it said I needed to install Java
- tried accessing remote cameras again

---> still same problem
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 16, 2015, 06:02:49 AM
UPDATE.....  I am now able to view dlink cams on my home network thru my Chrome browser, but not the dlink cams at the client's store from my home pc.... do I need to do anything to the pc(s) at the client's store to fix my viewing issue from my home pc?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 16, 2015, 07:09:10 AM
Anyone seeing the following in the Java console?
java.net.SocketTimeoutException
   at sun.nio.ch.SocketAdaptor.connect(Unknown Source)
   at com.dlink.tunnel.connection.HttpConnection.connectHttpTunnel(Unknown Source)
   at com.dlink.tunnel.connection.HttpConnection.access$000(Unknown Source)
   at com.dlink.tunnel.connection.HttpConnection$1.call(Unknown Source)
   at com.dlink.tunnel.connection.HttpConnection$1.call(Unknown Source)
   at java.util.concurrent.FutureTask.run(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)

I still can't connect to the camera from work. Possible my work proxy could be causing an issue.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 16, 2015, 07:23:22 AM
Not seein' that.. here's what pops up when I try connecting to the store's cams...

Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@3beb11
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1131a97
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@197cd55
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@5b040f
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1f6ad03
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1779539
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@36bf91
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@afa59d
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1827886
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@f3ff52
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@161f500
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@5c170a
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@106c786
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@926cca
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@3dbaf0
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@69382
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@10d9fc1
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@ac5ed6
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1ef074f
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@44d2b8
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@197688b
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1b5c0c1
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@19155ab
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@15e169
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@135eae
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@19524a5
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@afe4ef
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1eedcdc
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1ad8cc0
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@1ce10bc
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@17a6e01
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@c16a5d
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@6b590f
Start DirectCheck: com.dlink.tunnel.TunnelWorker$HttpValidator@181f24e
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 16, 2015, 07:26:55 AM
I see the same thing however only after a few lines, I get the SocketTimeout info.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 16, 2015, 07:30:22 AM
mine is still scrolling
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 16, 2015, 07:32:06 AM
Might be that your devices at the store isn't fully connected? Are you connecting with any mobile apps to the store cameras?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 16, 2015, 07:33:51 AM
I can view the cams fine with my S5 using the MyDlink Lite app
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 17, 2015, 09:45:35 AM
This is really weird.. I can view the cameras I have on my local wireless network, using my web browsers, but I cannot access the web cams at the client's store via the web browsers.. and yet, I can view the web cams at the client's store using my MyDlink Lite droid app on my phone.... I've shut off all my extensions on my browsers, removed and reinstalled my Java version, and still no success.... it worked great after the Feb. 2nd update by my DLink, but quit working sometime around February 27th, 2015....
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Rimshot on March 19, 2015, 09:19:26 AM
ok, back up on mydlink.com for 933L and 5020L.   I get live view on basic config panel, then also live view in advanced settings.   However, still get a Java exception on the live view for setting up the areas for motion detection.   No biggie cause that works when I use the IP address of the camera or use an iPad.   Running Safari on Mavericks - macbook pro late 2011 and still using Jave 8-31
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 19, 2015, 09:30:28 AM
Do anything different to get it working?  ???
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 20, 2015, 12:17:40 PM
My client (store owner) is getting frustrated with this issue (not being able to view cameras through the web browsers on their PC), and is asking me to find another software or different cameras.

Any additional information on what caused this issue to resurface after it was fixed in early February?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 20, 2015, 12:24:29 PM
Ok, I'll see if we can get some additional help and information on this. I noticed the same thing yesterday. After re-connecting my DIR-880L router back on line, I can get to it's MDL services page, however the 933L would not gain access.  :-\

You may need to phone contact D-Link support. Ask for level 2 or higher support...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: joezep on March 23, 2015, 11:00:55 PM
I just joined this forum because I was frustrated like everyone here why it wasn't working. I would like to share my fix that has worked for me.

My web cam is the DCS-931L with 1.07 firmware,  modem router DSL-2890AL with the latest firmware and Java version 8 Update 40.

Now for the fix you must open your browser enter your IP address of the camera . Once in click on setup tab, manual internet connection setup tab and scroll down to UPnP setting. By default my UPnP Port Forwarding was disabled, you must enable it, save your new settings and log out. Now it should work like normal again, tested in IE and Firefox :D
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 24, 2015, 02:38:49 AM
Thanks for the feedback.. unfortunately, the cameras I am trying to access are at a store, so the ip addresses cannot be accessed directly from my home.  I can discuss with client and indicate your finding, and discuss accessing their network at the store...

I am hoping maybe their "scheduled maintenance" they have publicized for the 25th might provide a solution as well.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on March 24, 2015, 05:42:38 AM

Now for the fix you must open your browser enter your IP address of the camera . Once in click on setup tab, manual internet connection setup tab and scroll down to UPnP setting. By default my UPnP Port Forwarding was disabled, you must enable it, save your new settings and log out. Now it should work like normal again, tested in IE and Firefox :D
Tested and confirmed on Chrome.  Two additional thoughts:

First, I think everyone here understands, but to be clear...you first enable port forwarding using the local web interface (which has always worked fine for me).  That then should fix the mydlink web interface.

Second, interestingly, it DID NOT work for me at first.  When I selected the camera in Chrome, I got the endless spinning wheel.  Then I remembered that @joezep had gotten it to work in IE, so I gave IE a try and guess what?  I got two pop-ups asking for permission to download two CAB files (are those Java jars?).  It then worked as expected in IE.  Strangely, I went back to Chrome, reloaded the mydlink webpage, and it worked there as well.  So yeah...it seems at least in Chrome that failure to load the relevant CABs is part of the problem.

I should note that I have pop-ups enabled in Chrome for mydlink, and I also got the usual pop-ups there asking for permission to run the plug-ins.  Didn't see the other pop-ups though. 

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 24, 2015, 05:56:57 AM
Thanks for the info Matt... I logged in using IE, and made sure pop-ups were enabled, and cache was clear.... Still can't connect to cameras thru mydlink... tried Chrome browser too, and no luck there either.... The wierd thing is it was working fine after I installed Dlink firmware updates they released in early February.. Then suddenly, the access stopped working.. nothing changed on this side... so assumed it was another Java change.. but only speculating...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 24, 2015, 07:22:57 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)



Now for the fix you must open your browser enter your IP address of the camera . Once in click on setup tab, manual internet connection setup tab and scroll down to UPnP setting. By default my UPnP Port Forwarding was disabled, you must enable it, save your new settings and log out. Now it should work like normal again, tested in IE and Firefox :D
Tested and confirmed on Chrome.  Two additional thoughts:

First, I think everyone here understands, but to be clear...you first enable port forwarding using the local web interface (which has always worked fine for me).  That then should fix the mydlink web interface.

Second, interestingly, it DID NOT work for me at first.  When I selected the camera in Chrome, I got the endless spinning wheel.  Then I remembered that @joezep had gotten it to work in IE, so I gave IE a try and guess what?  I got two pop-ups asking for permission to download two CAB files (are those Java jars?).  It then worked as expected in IE.  Strangely, I went back to Chrome, reloaded the mydlink webpage, and it worked there as well.  So yeah...it seems at least in Chrome that failure to load the relevant CABs is part of the problem.

I should note that I have pop-ups enabled in Chrome for mydlink, and I also got the usual pop-ups there asking for permission to run the plug-ins.  Didn't see the other pop-ups though. 

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on March 24, 2015, 09:41:31 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

  • What model product do you have?
  • Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the products web page under status.
  • What region are you located?

Of course, of course!  I left out all the juicy details!  LOL

Product:  DCS-5010L
Firmware:  1.06.01
Region:  US

Some new details...I neglected to mention that I own 4 additional DCS-930L units (all on firmware 1.12.03), and NONE of them worked on the mydlink interface after the fix I described above.  Of course I had only toggled port forwarding on the 5010L, so no reason to expect that change to propagate to the 930Ls.  I then proceeded to do the following:

(1) Turned port forwarding on for ONE of the 930L units
(2) Refreshed the mydlink web page in Chrome
(3) That specific unit then worked on mydlink in Chrome

I checked the status of the other three 930Ls and of course none of them were working on mydlink (NOTE:  I should probably mention I'm doing all of this from home, but I presume that what I'm seeing on mydlink is actually remote and not local viewing). 

From all this I'm guessing that whatever (Java) code/app was downloaded when I first viewed the 5010L on IE has in fact extended to any other camera (well, 1 other model), AS LONG AS port forwarding is enabled on the other camera(s).  So the tentative conclusion is the fix involves turning port forwarding on and downloading (automagically) an additional applet or code in Java that for some reason Chrome doesn't automatically pull down.

FWIW, here are the 5 items I see in my Java Cache Viewer:

933_aplug.u45.jar
933_vplug.u45.jar
getJavaInfo.jar
getJavaInfo.u45.jar
tsa.u45.jar

I can't say that any of those were specifically added/updated when I ran mydlink in IE.

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 24, 2015, 09:44:30 AM
Let us know if you can test all of this from a remote location using the MDL service in a web browser, like from work or a friends place.

Most of the issues are on the remote locations getting access to cameras from the WAN side and not local...

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

  • What model product do you have?
  • Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the products web page under status.
  • What region are you located?

Of course, of course!  I left out all the juicy details!  LOL

Product:  DCS-5010L
Firmware:  1.06.01
Region:  US

Some new details...I neglected to mention that I own 4 additional DCS-930L units (all on firmware 1.12.03), and NONE of them worked on the mydlink interface after the fix I described above.  Of course I had only toggled port forwarding on the 5010L, so no reason to expect that change to propagate to the 930Ls.  I then proceeded to do the following:

(1) Turned port forwarding on for ONE of the 930L units
(2) Refreshed the mydlink web page in Chrome
(3) That specific unit then worked on mydlink in Chrome

I checked the status of the other three 930Ls and of course none of them were working on mydlink (NOTE:  I should probably mention I'm doing all of this from home, but I presume that what I'm seeing on mydlink is actually remote and not local viewing). 

From all this I'm guessing that whatever (Java) code/app was downloaded when I first viewed the 5010L on IE has in fact extended to any other camera (well, 1 other model), AS LONG AS port forwarding is enabled on the other camera(s).  So the tentative conclusion is the fix involves turning port forwarding on and downloading (automagically) an additional applet or code in Java that for some reason Chrome doesn't automatically pull down.

FWIW, here are the 5 items I see in my Java Cache Viewer:

933_aplug.u45.jar
933_vplug.u45.jar
getJavaInfo.jar
getJavaInfo.u45.jar
tsa.u45.jar

I can't say that any of those were specifically added/updated when I ran mydlink in IE.

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on March 24, 2015, 10:22:04 AM
Forgot that I could teleport myself to the office (THANK YOU TeamViewer!!!).   :D  Just logged in remotely and here is what I saw on MDL with Chrome:

(1) Camera 1, 5010L (with port forwarding):  WORKS
(2) Camera 2, 930L (with port forwarding):  WORKS
(3) Cameras 3-5, 930L (port forwarding off):  NO WORKS

Which suggests that whatever I thought happened by running IE was probably placebo/coincidence.  In other words, I went straight into Chrome at work without fussing with IE and the two cameras with port forwarding could be viewed remotely (REALLY remotely, or damn close LOL).

ANOTHER nice perk:  the two cameras that work NO LONGER TIME OUT ON MDL!!!!!!!!!!!  This is awesome.   I had tried port forwarding long ago to prevent the website timeout, but it never seemed to work.  Now I can view home cameras remotely and leave the displays on for hours and hours.  AWESOME!

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 24, 2015, 10:57:46 AM
Is port forward turned on the the camera or the router?

Please give step by step details for us to try this out.

Forgot that I could teleport myself to the office (THANK YOU TeamViewer!!!).   :D  Just logged in remotely and here is what I saw on MDL with Chrome:

(1) Camera 1, 5010L (with port forwarding):  WORKS
(2) Camera 2, 930L (with port forwarding):  WORKS
(3) Cameras 3-5, 930L (port forwarding off):  NO WORKS

Which suggests that whatever I thought happened by running IE was probably placebo/coincidence.  In other words, I went straight into Chrome at work without fussing with IE and the two cameras with port forwarding could be viewed remotely (REALLY remotely, or damn close LOL).

ANOTHER nice perk:  the two cameras that work NO LONGER TIME OUT ON MDL!!!!!!!!!!!  This is awesome.   I had tried port forwarding long ago to prevent the website timeout, but it never seemed to work.  Now I can view home cameras remotely and leave the displays on for hours and hours.  AWESOME!

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on March 24, 2015, 08:49:41 PM
Nope, I've checked the router and there are no special port-forwarding settings or options in play.  Perhaps I should note I'm running an Asus N16 router with Shibby's Tomato firmware.  I suspect, though, that those details are not important. 

I'm afraid I can't post detailed instructions for a while, but my previous posts pretty much capture the process!  :)

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: joezep on March 24, 2015, 11:25:30 PM
On my setup I port forward my camera only not the router.
I'm glad to see that others are having success with my fix.

Is port forward turned on the the camera or the router?

Please give step by step details for us to try this out.

Forgot that I could teleport myself to the office (THANK YOU TeamViewer!!!).   :D  Just logged in remotely and here is what I saw on MDL with Chrome:

(1) Camera 1, 5010L (with port forwarding):  WORKS
(2) Camera 2, 930L (with port forwarding):  WORKS
(3) Cameras 3-5, 930L (port forwarding off):  NO WORKS

Which suggests that whatever I thought happened by running IE was probably placebo/coincidence.  In other words, I went straight into Chrome at work without fussing with IE and the two cameras with port forwarding could be viewed remotely (REALLY remotely, or damn close LOL).

ANOTHER nice perk:  the two cameras that work NO LONGER TIME OUT ON MDL!!!!!!!!!!!  This is awesome.   I had tried port forwarding long ago to prevent the website timeout, but it never seemed to work.  Now I can view home cameras remotely and leave the displays on for hours and hours.  AWESOME!

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 25, 2015, 06:27:38 AM
Still not able to connect to the remote cams... will try the Teamviewer method once I get the store owner to install on store pc
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 25, 2015, 06:57:59 AM
I'll give this a try with my camera...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 26, 2015, 07:44:24 AM
Well, Well, Well, after enabling Port Forwarding ON the 933L camera thru it's web page, I'm actually able to access the camera now from work using IE11:  ::)
(http://i1195.photobucket.com/albums/aa396/furrynutz740il/dgjpeg_zpshc1ck5j7.jpg) (http://s1195.photobucket.com/user/furrynutz740il/media/dgjpeg_zpshc1ck5j7.jpg.html)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 26, 2015, 07:47:18 AM
So did Dlink change something in the last firmware update that changed this? Curious why it quit working 3 weeks ago..

Looks like I'll have to visit the store and access camera setup on the cameras to update....
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 26, 2015, 07:51:20 AM
I'll see if I can find out anything and mention this PF. If you can get the store owner to install teamviewer for you at the store then it would save a trip.

Link> teamviewer (http://www.teamviewer.com) if your interested. Its safe and secure.

So did Dlink change something in the last firmware update that changed this? Curious why it quit working 3 weeks ago..

Looks like I'll have to visit the store and access camera setup on the cameras to update....
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 26, 2015, 07:55:54 AM
I have suggested that... unfortunately, she's in Oregon right now.. back tonite... so I am hoping i'll get access tomorrow....

REALLY appreciate your insight and investigation on this!  :)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 26, 2015, 07:58:01 AM
Ok. Ya, kind of crazy about PF as a work around. I'll post if I find out anything.

 Keep us posted.  :-\
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 26, 2015, 12:12:00 PM
So D-Link can't seem to reproduce the issue at hand here. Saw screen shots of remote access to cameras at home. Models 5020L and 5222Ls tested. Router tested is a DIR-890L that the cameras are connected to.

They walked me thru the Advanced Settings that can be accessed from the MDL site once you gain access.  ::) It opened up the actual cameras web page UI.
So after looking at this. I decided to disable PF on the 933L camera and reboot it. I used IE11 so I already had other tabs open to other sites. I just closed the MDL tab then reopened an new tab. Logged in to MDL and selected the 933L. I could still access the camera and video. One more test step. I fully closed IE and cleared the cache. Reopened IE11 and logged into the MDL site. Selected the 933L camera and I could NOT access the camera.  >:( I did stress to D-Link that the main issue is that users can't even get access to cameras once logged into the MDL site.  :-\

It was mentioned that there maybe an issue with uPnP found on routers which due to recent uPnP security issues found over the past couple of years, more stricter uPnP code was implemented on routers, at least with D-Link I presume. Unsure what other Mfrs have done. This new uPnP code maybe playing a role in how MDL and Cameras are interacting with there connected routers and it's uPnP code.

I'm currently using a older 865L router which were not sure if it's uPnP code was updated and I don't know if uPnP security issue even effected it. I did make note to D-Link that the last 3 newer model routers I have tested with did not work using default settings on the 933L camera which PF is disabled. I'll be putting back my DIR-980L this weekend and attempt to test the 933L again with PF disabled and enabled and check again from work next Monday to see what I find.

D-Link will have a look and see. Next FW release may help all of this, we hope. Please be patient. For now, if the PF enable helps fix this as a work around, then use it until next FW on the cameras.

Will post if I get any other information. All for now.  8)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 26, 2015, 12:17:24 PM
Great assessment... Hoping they decide to dig a little deeper.... but as you said, If PF can resolve in the short term, I'll give it a shot.. hopefully tomorrow, I'll be connected via TeamViewer, and can make the adjustments.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on March 26, 2015, 06:31:14 PM
Thanks guys -- I wish there were a like/thanks button!  You've made a lot of progress on the issue!  Also glad to see that TeamViewer is helpful.  I NEVER leave home without it, LOL.  Actually, I use it on my phone to access my home machines and it's great, though I mostly use it to access work from home.  So many great features...drag and drop file transfer, white board, video conferencing/chat.  Hard to believe it's free. 

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 27, 2015, 07:12:08 AM
I've been using it for years now. Good little program.  ;)

Thanks guys -- I wish there were a like/thanks button!  You've made a lot of progress on the issue!  Also glad to see that TeamViewer is helpful.  I NEVER leave home without it, LOL.  Actually, I use it on my phone to access my home machines and it's great, though I mostly use it to access work from home.  So many great features...drag and drop file transfer, white board, video conferencing/chat.  Hard to believe it's free. 

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Juneau on March 27, 2015, 03:39:47 PM
I think the camera's uPnP Port Forwarding settings might make a difference when accessing through older routers since the FW update.

I have six cameras in all:  three 932Ls, one 930L, and one 5020L running wirelessly through a DIR 826L at my vacation home in SC.  All were visible through the myDlink.com site after the recent firmware upgrade.  All uPnP settings are disabled.

I also have one 930L running via w-fi through a DIR 625 in my home here in Alaska that I have not been able to see via the myDlink.com site since the recent FW update.  I could access it without difficulty via its IP address, the mobile app, and LiveCam Pro (a nice little mobile app).  After reading the above, I tried enabling uPnP Port Forwarding on this 930L through IP access and can now view it through myDlink.com from work.

Thanks for the idea and hope this helps someone else figure it out, too!

   
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 27, 2015, 07:08:10 PM
Possible that your DIR-625 maybe come out dated and incompatible in regards to the camera it's connected with and uPnP. Since the 625 isn't developed on any more and they are still developing for the camera, the connection between the two may not work, even with a FW update on the camera.

We hope new FW will fix this issue however.

I think the camera's uPnP Port Forwarding settings might make a difference when accessing through older routers since the FW update.

I have six cameras in all:  three 932Ls, one 930L, and one 5020L running wirelessly through a DIR 826L at my vacation home in SC.  All were visible through the myDlink.com site after the recent firmware upgrade.  All uPnP settings are disabled.

I also have one 930L running via w-fi through a DIR 625 in my home here in Alaska that I have not been able to see via the myDlink.com site since the recent FW update.  I could access it without difficulty via its IP address, the mobile app, and LiveCam Pro (a nice little mobile app).  After reading the above, I tried enabling uPnP Port Forwarding on this 930L through IP access and can now view it through myDlink.com from work.

Thanks for the idea and hope this helps someone else figure it out, too!

   
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on March 28, 2015, 02:17:53 PM
I just want to stress again how much I'm enjoying this discussion, and how great it is to see everyone pitching in to help.  Two thoughts:

They walked me thru the Advanced Settings that can be accessed from the MDL site once you gain access.  ::) It opened up the actual cameras web page UI.
So after looking at this. I decided to disable PF on the 933L camera and reboot it. I used IE11 so I already had other tabs open to other sites. I just closed the MDL tab then reopened an new tab. Logged in to MDL and selected the 933L. I could still access the camera and video. One more test step. I fully closed IE and cleared the cache. Reopened IE11 and logged into the MDL site. Selected the 933L camera and I could NOT access the camera.  >:( I did stress to D-Link that the main issue is that users can't even get access to cameras once logged into the MDL site.  :-\
I had to read this a few times before I realized how detailed it is!  For example, it didn't click at first that you CAN'T access the advanced tab (which as you noted, gives you a remote back-door into your camera UI) UNTIL you can access your camera remotely with MDL.  Duh...I had forgotten about this neat feature, but you're right, it begs the question.  No point in having it until the problem is basically fixed.

Second, what you're describing sounds pretty convincing to me that it's the way UPNP and/or PF is implemented on the camera.  Maybe the DLink guys disagree.

Second:

It was mentioned that there maybe an issue with uPnP found on routers which due to recent uPnP security issues found over the past couple of years, more stricter uPnP code was implemented on routers, at least with D-Link I presume. Unsure what other Mfrs have done. This new uPnP code maybe playing a role in how MDL and Cameras are interacting with there connected routers and it's uPnP code.

While this has a sort of truthiness to it, it doesn't leave me convinced.  In particular, since I'm running a fairly recent build of Shibby's Tomato on my router, I'm reasonably confident that the latest security issues are covered (I COULD be 100% wrong -- it's just a guess).  My gut feeling is that router hardware is not a limiting factor, though if in fact someone hasn't updated their router firmware in a year or longer, yeah sure it could be a problem.  But I think my particular circumstances suggest it's not due to something on the router side.  A more subtle possibility is that whatever DLink has done to work through the Java issues might be INTERACTING with a standard security feature on our routers, which is the problem.  That would be hard to diagnose, until we knew how common/widespread the issue is.  Given they've sold millions of cameras and have 10s or 100s of thousands of people using MDL, and they're not all screaming bloody murder here, I'm guessing the issue is limited in scope. 

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Hard Harry on March 28, 2015, 07:58:47 PM
Did you set up the security exceptions again and add mydlink to the java list?

FYI, I stumbled upon this problem with a java based web email platform. Basically since Java 8 version 20, you can NOT totally except security problems. Possibly related?

"Starting with Java 8 Update 20, the Medium security level has been removed from the Java Control Panel. Only High and Very High levels are available.

The exception site list provides users with the option of allowing the same applets that would have been allowed by selecting the Medium option but on a site-by-site basis therefore minimizing the risk of using more permissive settings."
http://java.com/en/download/help/jcp_security.xml (http://java.com/en/download/help/jcp_security.xml)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 30, 2015, 07:13:19 AM
There has been some security changes in Java however it really doesn't effect whats going on now. uPnP seems to be the root cause across these products and it's changed since the discovery of the security flaws there and there maybe some compatibility between old and new versions of it and how everything is handled between the products and the MDL service. D-Link is looking into this and hope it will be fixed soon.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 10:59:18 AM
UPDATE: I visited the store and enabled "port forwarding" on the two in-store cameras, and am now able to view the cameras on all browsers using MyDLink.

(I also installed TeamViewer on the office PC to help me in future times needing access to the store network)..

Thanks to everyone who provided input into the possible cause(es) and solution(s) to this!

Great resource to turn to during problems!!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 11:10:40 AM
Ya I can access my 933L thats connected to my DIR-890L. I presume that I will not be able to access the camera if I disable PF on the camera.  ::)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 11:12:26 AM
Yep.. probably true.. unless/if D-Link puts out a Firmware update to address issue?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 11:19:44 AM
Well I presumed incorrectly...I'm getting access and video from my 933L with PF disabled on the camera. Tells me that there is a uPnP issue with older FW/Routers possibly. Or FW that hasn't been updated for this uPnP issue.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 11:21:52 AM
Interesting... the router used at the store is only a year old (not sure of the model - I didn't install it).
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 11:36:00 AM
Get a Mfr and Model and FW version loaded please...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 11:44:25 AM
I'll try... I am not sure when I will make it back to store...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 11:57:21 AM
Do you have access via teamviewer?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 11:59:34 AM
I do, but wasn't able to see it on the network map... tried a couple typical router addresses, but couldn't get it to open router login page
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 12:02:50 PM
Can you look at the network settings on the PC? Pull up the network properties and look at the status information. You should see the gateway IP address there...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 12:06:43 PM
Connection-specific DNS Suffix:
Description: Realtek PCIe GBE Family Controller
Physical Address: ‎C8-1F-66-19-BD-DF
DHCP Enabled: Yes
IPv4 Address: 192.168.18.127
IPv4 Subnet Mask: 255.255.255.0
Lease Obtained: Tuesday, March 31, 2015 8:12:57 AM
Lease Expires: Wednesday, April 01, 2015 8:12:57 AM
IPv4 Default Gateway: 192.168.18.254
IPv4 DHCP Server: 192.168.18.254
IPv4 DNS Servers: 97.64.183.164, 97.64.209.37
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::2922:154c:1230:bb73%16
IPv6 Default Gateway:
IPv6 DNS Server:
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 12:11:07 PM
This is the router I believe: IPv4 Default Gateway: 192.168.18.254
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on March 31, 2015, 12:15:30 PM
Tried that, but it wouldn't take me to a login page... came up blank
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 31, 2015, 12:21:05 PM
Hmmm...possible it's being masked or there in a different network configuration.

Well, check the next time your at the store.

Hopefully the PF solution will work for now.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on April 01, 2015, 11:08:27 AM
FYI:
http://forums.dlink.com/index.php?topic=62395.0 (http://forums.dlink.com/index.php?topic=62395.0)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on April 09, 2015, 06:44:07 AM
It seems the DLink folks have been busy behind the scenes!  This morning I checked and guess what the original problem is back, WITH PORT FORWARDING enabled.   :o

So...long story, short...I disabled PF and sure enough I can view my cameras remotely on MDL.  So we're kinda back to when things were working "correctly", that is, without enabling any special options on the cameras.

I'd have to say this kind of reinforces the idea that the issue originated on their side, and wasn't related to old vs. new routers and updated security code, but I'm not a network engineer so don't take what I say too seriously.

EDIT:   now this is rather odd...I've spent a little more time testing, and it seems that 2 cameras are working as expected with PF off, 1 is working with it on, and 2 are not working with it on.  So I'm seeing it work (or not) both ways!   :-\  Guess I'd like others to chip in with their experience if possible.  Perhaps it's due to some funky stuff going on in my house.

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on April 09, 2015, 06:49:07 AM
Thanks for sharing Matt... that was kinda my thought too.. why would the original Java update problem back in February get fixed, work fine for about a month, and then, without any major Java updates, the cams quit working? It was good to know about the PF option, but glad to know things are "back to normal".
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on April 09, 2015, 06:52:12 AM
Thanks for sharing Matt... that was kinda my thought too.. why would the original Java update problem back in February get fixed, work fine for about a month, and then, without any major Java updates, the cams quit working? It was good to know about the PF option, but glad to know things are "back to normal".
Rick I just updated my last post -- it seems I sort of have it working (on 2 cameras) with PF OFF, but also working on a third with it ON.  Not sure what's going on, but it might be related to having a router+extender and then different cameras connecting to different wifi sources.  Of course EVERYTHING was "working" with PF on the last week or two.  So it seems something has changed at MDL. 

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on April 09, 2015, 07:34:04 AM
Just remember this, if you have more than 1 camera or device, then the required ports needed for use will be taken up by the first device. uPnP PF is needed to help with finding additional ports for the other devices beyond what the 1st unit is already using which can't be shared for the same port #. Same thing happens with routers and game consoles. xBox 360 for example uses port 3074 for it's main connection with XBL. If I have two or more 360s on the same router wanting to play XBL, they all can't use port 3074, thus uPnP comes into play and finds other virtual ports for the additional consoles to use. Similar operation with the cameras. So for multiples of any camera, uPNP PF should be enabled regardless. I presume that default settings may have worked based on how users Mfr routers are designed and the uPnP code on them, however as mentioned before, there code could be out dated or become incompatible between the uPnP code on the router and the uPnP code on these cameras. uPnP code has become more strict in it's operations since the security issues were found and addresed by the uPnP community.

So defaults settings are what users were used to seeing, however was incorrect in operation or incompatible in the uPnP code. This would lead to incorrect thinking that default settings should always work when it probably wont with multiple devices. I presume that we should correct this line of thinking and start to use uPnP PF for any environments with two or more cameras so that the connections are handles as best as possible for all devices. Users should also check into there routers Mfr FW for any updates regarding uPnP code due to the insecurities found. Most Mfrs should be updating the code.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on April 09, 2015, 07:01:58 PM
FurryNutz, first I want to say, next to JavaLawyer, that you may be one of the most helpful people around.  Second, however, and with all due respect, I'm not sure you read my post as intended.  If I've misunderstood or I'm just flat out wrong, the first thing I'll do is apologize.  But please slow down and consider:

(1) A few months back, it seems that we all could remotely view our cameras with MDL, without any consideration of port forwarding, whether on the router or the camera.

(2) After a series of Java updates, MDL no longer displayed cameras remotely.  As I have 5 cameras, I can't really comment on the 1-camera situation.

(3) After a week or two of troubleshooting here, it was discovered that enabling port forwarding on the camera fixed the problem.

(4) Today, I discovered that I could no longer view my cameras on MDL with port forwarding enabled.  In fact, it was the exact OPPOSITE.  I could only view them if I turned forwarding (as always, on the camera) OFF.

(5) Strangely, for one of my 5 cameras, it only works with port forwarding on.  :)  Go figure.

So for the time being, I'm getting access to my cameras on MDL -- AGAIN, it's worth noting that I've always had access via IP number at home, as well as on the Android app -- with a MIXTURE of port forwarding either ON or OFF, depending on the camera.

My conclusion is I'd love for a DLink engineer to pop in here and let us know if anything is happening on the backend of MDL.  Sure feels like it is.  :)

My warmest regards,

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on April 10, 2015, 07:05:54 AM
I can't only surmise that over the past several months, there has possibly been some changes in the default behavior that everyone is used to that may have been changed on the MDL side of this, I don't know for sure, thus using uPnP PF is now needed for multiple units online as I was informed. Also there can be some changes on the main host router side as well if any router updates were performed. Over all, the new behavior is what should be used as per discussion with D-Link. Multiple units should have uPnP PF enabled if your using automatic settings and configurations on the main host router.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: gadgetrants on April 10, 2015, 12:50:58 PM
I Multiple units should have uPnP PF enabled if your using automatic settings and configurations on the main host router.
Precisely.  "..should..."  And yet now 4 of 5 cameras only work with PF off.  BTW, nothing changed on my router. 

Doesn't ruffle my feathers.  I can only say that first we didn't need PF, then we did, and now we (or just I) don't!

-Matt
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on April 10, 2015, 01:17:40 PM
Whats the one camera that does not work? How is it configured?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: StewKatz on April 30, 2015, 09:40:31 PM
I just joined this forum because I was frustrated like everyone here why it wasn't working. I would like to share my fix that has worked for me.

My web cam is the DCS-931L with 1.07 firmware,  modem router DSL-2890AL with the latest firmware and Java version 8 Update 40.

Now for the fix you must open your browser enter your IP address of the camera . Once in click on setup tab, manual internet connection setup tab and scroll down to UPnP setting. By default my UPnP Port Forwarding was disabled, you must enable it, save your new settings and log out. Now it should work like normal again, tested in IE and Firefox :D


THANK YOU!!  I've been frustrated while trying to deal with this issue for a while now and finally got it working again thanks to joezep's fix above (enable UPnP Port Forwarding).  I'm finally able to view my DCS-930L running FW 1.12 using the latest Java version 8 update 45 in both Chrome and IE!

I basically just registered to spread the word in case it  helps anyone!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on May 01, 2015, 07:13:27 AM
Thanks for the feed back and glad you go it working.
Please review this for future reference:
Links>mydlink and Browser FAQ (http://forums.dlink.com/index.php?board=261.0)
DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
mydlink.com and Java Application FAQ (http://forums.dlink.com/index.php?topic=53725.0)

Enjoy.  ;)

I just joined this forum because I was frustrated like everyone here why it wasn't working. I would like to share my fix that has worked for me.

My web cam is the DCS-931L with 1.07 firmware,  modem router DSL-2890AL with the latest firmware and Java version 8 Update 40.

Now for the fix you must open your browser enter your IP address of the camera . Once in click on setup tab, manual internet connection setup tab and scroll down to UPnP setting. By default my UPnP Port Forwarding was disabled, you must enable it, save your new settings and log out. Now it should work like normal again, tested in IE and Firefox :D


THANK YOU!!  I've been frustrated while trying to deal with this issue for a while now and finally got it working again thanks to joezep's fix above (enable UPnP Port Forwarding).  I'm finally able to view my DCS-930L running FW 1.12 using the latest Java version 8 update 45 in both Chrome and IE!

I basically just registered to spread the word in case it  helps anyone!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: DKempe on May 05, 2015, 06:08:33 AM
Looks like I have the same problem...i hope d-link can solve this problem. ;)
Camera is offline but i can see everything via my phone and via the admin account!
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on May 05, 2015, 06:13:44 AM
DKemp,

Have you gone into your camera settings and ENABLED Port Forwarding? That resolved the issue for me...
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: DKempe on May 05, 2015, 06:15:51 AM
Yes, i have done al the above suggested options.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on May 05, 2015, 06:51:56 AM
What is the Mfr and model of your main host router and ISP modem?
Are you seeing this problem from the LAN side if your router or the WAN side from some remote location?

Yes, i have done al the above suggested options.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Terrace on May 05, 2015, 01:47:57 PM
Did anyone find a resolution for this?  I have two cameras which work fine thru the dlink-lite app, but I can't view the live feed from any browser on multiple computers...   I've setup the java exceptions and tried the other suggestions listed above, including UPnP enabled/disabled.  Thanks
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on May 05, 2015, 02:08:43 PM
Double checking... you did turn on the "Port Forwarding" on each camera as well? Once I did that, I was able to view my remote camera on both browsers and the DLink app.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Terrace on May 05, 2015, 02:46:18 PM
Yes, I tried it both ways with the same result  :-[
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: DKempe on May 08, 2015, 07:28:39 AM
My modem is an Arcadyan VGV7519 Firmware Version:02.00.132v4 via fiberglas. Provider KPN.com.
Have installed  the sotware via cable twice. Everthing works fine exepted mydlink.
I have used several suggested options.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: rlivingood on May 10, 2015, 03:17:31 PM
Adding my problem to the list so I can follow this thread with hope that some resolution occurs.

I have 3 cameras and cannot connect via mydlink on any computer with any browser. The dlinklite app works fine so I know I can access the cameras.  Made no changes including java update (after the previous problem with java 8).

mydilnk shows all the cameras, but trying to connect to any is says connecting and then either ends with retry or timeout.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: RickALO on May 10, 2015, 04:12:43 PM
RLIVINGGOOD.. Did you set your cameras so "port forwarding" is on?" That got mine to work
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: rlivingood on May 10, 2015, 05:09:26 PM
I'll try, but I can't get to the settings either when trying to load. They are currently wireless.  I'll see if I can connect by local IP, if not Ill pull them down and plug them in with a wire.  The phone app doesn't have that setting available.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: rlivingood on May 10, 2015, 05:17:45 PM
Ok, Thanks for the port forwarding suggestion.  I was able to find the IP addresses on my router for each camera.  Connected locally via wireless to the IP address of the camera.  Enabled Upnp port-fowarding in network setup.   This worked.  All cameras now show on both all my computers and with different browsers as well as the phone app.

Thanks,
Rod
 :)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on May 10, 2015, 06:02:03 PM
Glad you got it working. Please refer to this for any future needs regarding cameras and mydlink.com:
http://forums.dlink.com/index.php?topic=62395.0 (http://forums.dlink.com/index.php?topic=62395.0)

Ok, Thanks for the port forwarding suggestion.  I was able to find the IP addresses on my router for each camera.  Connected locally via wireless to the IP address of the camera.  Enabled Upnp port-fowarding in network setup.   This worked.  All cameras now show on both all my computers and with different browsers as well as the phone app.

Thanks,
Rod
 :)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Ioannis on June 01, 2015, 04:44:53 AM
Hello.
I bought a DCS 5009L cloud camera.
Updated to Firmware version: 1.03

I cannot view live via browser. I tried:
- #jdk.tls.disabledAlgorithms=SSLv3   in java.security file and C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties
- various browsers (IE 11, firefox, chrome), with java allowed, cleared caches and latest updates
- latest update java 8 version 45
- java 7 version 49
- LAN settings: DHCP Connection
- UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding    Enabled and Disabled (various combinations)


It used to work with java 8.45, cable connected to local network and UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding Disabled   but now it does not. I never succeeded in making it work remotely from a PC outside the local network.

Please help.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on June 01, 2015, 07:35:23 AM
IT should work with the latest Java and uPnp and uPnP Port Forwarding enabled. Does with my DCS-933L using this configuration.

We recommend leaving uPnP and uPnP Port Forward both enabled if you using one or more cameras.


Hello.
I bought a DCS 5009L cloud camera.
Updated to Firmware version: 1.03

I cannot view live via browser. I tried:
- #jdk.tls.disabledAlgorithms=SSLv3   in java.security file and C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties
- various browsers (IE 11, firefox, chrome), with java allowed, cleared caches and latest updates
- latest update java 8 version 45
- java 7 version 49
- LAN settings: DHCP Connection
- UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding    Enabled and Disabled (various combinations)


It used to work with java 8.45, cable connected to local network and UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding Disabled   but now it does not. I never succeeded in making it work remotely from a PC outside the local network.

Please help.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on June 05, 2015, 09:31:42 AM
Any status on this?  ???


Hello.
I bought a DCS 5009L cloud camera.
Updated to Firmware version: 1.03

I cannot view live via browser. I tried:
- #jdk.tls.disabledAlgorithms=SSLv3   in java.security file and C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties
- various browsers (IE 11, firefox, chrome), with java allowed, cleared caches and latest updates
- latest update java 8 version 45
- java 7 version 49
- LAN settings: DHCP Connection
- UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding    Enabled and Disabled (various combinations)


It used to work with java 8.45, cable connected to local network and UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding Disabled   but now it does not. I never succeeded in making it work remotely from a PC outside the local network.

Please help.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Ioannis on June 05, 2015, 01:09:52 PM
Any status on this?  ???


Hello.
I bought a DCS 5009L cloud camera.
Updated to Firmware version: 1.03

I cannot view live via browser. I tried:
- #jdk.tls.disabledAlgorithms=SSLv3   in java.security file and C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties
- various browsers (IE 11, firefox, chrome), with java allowed, cleared caches and latest updates
- latest update java 8 version 45
- java 7 version 49
- LAN settings: DHCP Connection
- UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding    Enabled and Disabled (various combinations)


It used to work with java 8.45, cable connected to local network and UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding Disabled   but now it does not. I never succeeded in making it work remotely from a PC outside the local network.

Please help.

Hello. I finally reset the camera and re-installed it again. Now it works fine. I have uPnp enabled but uPnP Port Forwarding disabled (default settings).
In my free time i will test it again thoroughly.
Thank you.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on June 05, 2015, 01:11:38 PM
I highly recommend enabling uPnP Port Forwarding.

Any status on this?  ???


Hello.
I bought a DCS 5009L cloud camera.
Updated to Firmware version: 1.03

I cannot view live via browser. I tried:
- #jdk.tls.disabledAlgorithms=SSLv3   in java.security file and C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties
- various browsers (IE 11, firefox, chrome), with java allowed, cleared caches and latest updates
- latest update java 8 version 45
- java 7 version 49
- LAN settings: DHCP Connection
- UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding    Enabled and Disabled (various combinations)


It used to work with java 8.45, cable connected to local network and UPnP SETTINGS UPnP    Enabled, UPnP Port Forwarding Disabled   but now it does not. I never succeeded in making it work remotely from a PC outside the local network.

Please help.

Hello. I finally uninstalled the camera and re-installed it again. Now it works fine. I have uPnp enabled but uPnP Port Forwarding disabled (default settings).
In my free time i will test it again thoroughly.
Thank you.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: shop4yoo on September 25, 2015, 04:33:50 AM
My DCS-933L cameras have been working fine for months, then suddenly it's saying
"The certificate used to identify this application has been revoked"

Have the D-Link certificates been stolen or something?  What can I do to get my camera working again?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: philphil61 on September 25, 2015, 05:05:32 AM
My DCS-933L cameras have been working fine for months, then suddenly it's saying
"The certificate used to identify this application has been revoked"

Have the D-Link certificates been stolen or something?  What can I do to get my camera working again?

This  http://forums.dlink.com/index.php?topic=56962.msg259581#msg259581 (http://forums.dlink.com/index.php?topic=56962.msg259581#msg259581)
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on September 25, 2015, 06:40:19 AM
Is this on the mydlink.com (http://mydlink.com) web site with a browser?

My DCS-933L cameras have been working fine for months, then suddenly it's saying
"The certificate used to identify this application has been revoked"

Have the D-Link certificates been stolen or something?  What can I do to get my camera working again?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: SteveD225 on January 21, 2016, 03:20:57 PM
Hopefully you have solved this by now, but if not this link should help.  It's a workaround for me, but then I prefer not to revoke the certification check globally.

https://www.java.com/en/download/help/revocation_options.xml
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 21, 2016, 04:01:42 PM
I was informed that removing the plug in and un-installing Java fully. Then re-installing Java, then the plug in seems to help in some cases.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: Hard Harry on January 31, 2016, 02:17:56 AM
FYI Chrome no longer supports Java or any NPAPI plug-ins. Other browser will probably follow suit. Any plans on D-link changing their firmware to use something else?
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on January 31, 2016, 10:16:35 AM
For not IE and FF should be used. D-Links plug in is working there. As for Chrome, D-Link is aware of the issues there and is under review. All I know.
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: photogd on March 24, 2016, 03:14:16 PM
I'm using firefox and the latest version of java, and the web GUI keeps freezing and crashing. It did it with the previous versions of java too.

The error does not lie with firefox or java - it's a problem with dlink's code their wrote in java. I have debugged it, maybe you can send these to the staff at D-Link so they can fix.

Code: [Select]
unreachable code after return statement common.js:3809:3
Code: [Select]
127.0.0.1:62780 uses an invalid security certificate.

The certificate is not trusted because it is self-signed.
The certificate is only valid for www.dlink.com.tw

Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

Code: [Select]
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ xmlLoader.js:94:12
Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead jquery-migrate.min.js:3:0
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. optimized.js:2:31291
Use of getAttributeNode() is deprecated. Use getAttribute() instead. optimized.js:2:61128

Code: [Select]
mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create react-redux.js:409:416
Title: Re: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update
Post by: FurryNutz on March 24, 2016, 04:17:06 PM
I just updated FF and Java just now and I can access my DCS-933L with the MDL service on Windows 7x64 and Windows 10 Pro x64.
Be sure to clear out any browser caches, exit the browser. Add the cameras local IP address and mydlink.com to Javas security exceptions list. Then re open the browser and try again.