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Welcome!What Hardware version is your router? Look at sticker under router.
Link>What
Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again?