D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: ItsRobbie on July 22, 2010, 04:00:39 PM
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Hello, my name is Rob and I am somewhat good at computers...so dont be afraid to say comp lingo, ill understand.
So my problem came out of no where. My computer is an XPS 360 with alot of upgrades. After looking at the specs of D-links routers I thought I give it a try. Hooked up, works like a dream. Couple months later my computer was saying I have "limited connectivity." All of the other computers have full access and works great. I tried going to my routers home page, but all I get is "The server at 192.168.0.1 is taking too long to respond." Ive tried renewing the ipconfig, restarting everything, new cables....everything I can imagine. I tried calling my ISP and they told me it wasnt there fault, that its pretty much on my end. I called Dell for support, said my warranty went out and they cant do a thing. Computer cost 1800$....just for the tower itself, not including the other comps in this house....but what kind of **** service is that?
Its been months since ive had internet....and for a computer person, a week is long enough. So please help, what can i do!?
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If you pug your pc directly into the ISP modem (cable or dsl), then power cycle all of the hardware starting with the modem first...then the pc, do you get any internet >? tHAT WILL TELL YOU IF ITS A PC OR ROUTER ISSUE.
If its a pc issue, add-in a USB to ethernet adapter for easiest hookup....else try a pci ethernet adapter....you may have a bad ethernet adapter on the mobo...
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When i plug it right into the modem i get the same limited, which automatically would say my computer....BUT! i should still be able to access the router page right?
Well this still isnt solved, but some how i am on the internet. I think i might need to get a new ethernet adapter. easy to change?
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as an aside....some folks reported in the recent past that yolu have to click on the Log In button, not just press enter.... to get into the setups page.... not that this is your issue, but just a thought.
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Anything?, getting very frustrated with this product and would not recommend to anyone.
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Going to keep posting every day.
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If you are plugging staright into the modem and are getting a limited access then there is something wrong with the NIC on the computer. You will not be able to access the routers admin pages when plugged directly into your modem. The biggest clue that its not the router is the other systems have access, get yourself a new NIC for the computer, they do go bad and are cheap.
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Going to keep posting every day.
Hi Rob,
Do you have the D-Link CD that came with the Router? Insert it into the CD-RW or DVD-RW Rom drive and follow the Wizard for setting up the Router for the very first time.
When everything else fails, start from scratch and remove all Cables plus Power Cables from the D-Link Router and the Modem. Don't mix up the Power Cables as they are not interchangeable.
Follow the instructions on the Disk.
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When the set up runs, says it cannot find router on step 3 of 6. Then it shuts down. I have tried so many times to hard reset. ive sat here holding the reset plug in for the longest/shortest, everything. i cannot access 192.168.0.1. Even if i try to connect to my ipv4 address or default gateway. please help. Cannot access router at all.
Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Contro
Physical Address. . . . . . . . . : 00-21-70-60-18-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1da5:e700:ef24:563e%11(P
IPv4 Address. . . . . . . . . . . : 72.231.139.9(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Sunday, January 23, 2011 9:34:
Lease Expires . . . . . . . . . . : Monday, January 24, 2011 9:52:
Default Gateway . . . . . . . . . : 72.231.136.1
DHCP Server . . . . . . . . . . . : 10.118.208.1
DHCPv6 IAID . . . . . . . . . . . : 234889584
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-50-88-BD-00-21-
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled
nnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:48e7:8b09::48e7:8b09(Pref
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Disabled
nnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interf
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:20c6:634:b718
ed)
Link-local IPv6 Address . . . . . : fe80::20c6:634:b718:74f6%12(Pr
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
nnel adapter isatap.nycap.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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Hi Rob,
The problem isn't the Router, but this specific computer?
Can you bring over a Laptop to your Router and turn off the Wireless and try using the Ethernet Cable from the Computer that is having the problems.
If you can't connect via that same Ethernet Cable or different Ethernet Cable but plugged into the Router at the same LAN position on the Router, then the problem is going to be the Router.
Simply do a Factory Reset, after reconnecting the problem computer. Use a Sharp tool like a Pencil or Pen or straighten Paper Clip and hold the Reset Button in for 20 seconds and release. Power must be on.
Note: Everything goes back to Factory with a Blank Password. So if you use a program like RoboForm, you need to blank out the Password and click OK to reenter the Settings.
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It will not go back to factory settings. Ive held in the button numerous times. It will not go back to factory settings. i will take a video if you'd like.
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It will not go back to factory settings. Ive held in the button numerous times. It will not go back to factory settings. i will take a video if you'd like.
Hi Rob,
Have you called D-Link Support for an RMA of the Unit?
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Robbie, are you reading what people wrote to you? In your first posting you said other computers have no problem acceessing the Internet it is just this one computer that is having an issue. If this is still the case then its NOT the router its that computer with the problem, you most likely have a driver issue or a bad NIC.
How are connected so that you are posting here?
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My reply probably has nothing to do with your problem.
I had a similar issue with my laptop after updating a bluetooth driver and then deleting the updated driver and reinstalling the driver from Dell because the update sucked. First problem was an IP address conflict. All others on my network could connect but I could not connect. I went thru the usual stuff like changing the IP address etc. Nothing worked until I restored my system from my backup system. Everyone backs up the system, right?
Now I am a happy camper, oops, I mean surfer.
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Im plugged into the router right now, i do have internet. I cannot go to 192.168.0.1 site to log into my setting. It keeps going to "time out." AND im definately reading because i want this done soon. I cant connect my itouch to wifi. It could be my computer, but all the other computers cant go to router home page aswell. Other computer is brand new so should have no problems. Also, why wont the router go back to factory settings when i click the button?
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Try this :
http://dlinkrouter/ (http://dlinkrouter/)
If you can get in that way double check that the address is the 192.168.0.1.
When you use the reset button make sure you hold it for about 10 seconds.
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When i go to that site it directs me to
http://l.domainingdepot.com/lander/?a_id=35&domain=dlinkrouter.com
ive held in the reset button for 50 seconds just to make sure. nothing.
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I am going to assume you are running Windows 7.. Open up computer and click the Network Icon on the left hand side. It should show the router on the right hand side under Network Infrastructure. Right Click it and select properties, On the tab that says Network device it should give you the address of the router here and that is a hot link too.
Just to double check you are resetting using the button on the back and not the one on the side.
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It will not go back to factory settings. Ive held in the button numerous times. It will not go back to factory settings. i will take a video if you'd like.
Hi Rob,
The Factory Reset Button is located in the Back of the Unit between the Power Connector and the WAN Connector.
You can reach it using a straighten Paper Clip, as explained before.
By the way, I never knew that my DIR-655 A3 Version had the special Wi-Fi Protected Setup button on the device. This button is Silver in Color. This Button is not the Factory Reset Button.
Once you do the Factory Reset and can't get into the Settings from this computer and can from the other computers, let me know, as I have come across this problem before. I know what can be done to fix it.
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Im using an XPS 630 with Vista. I'm pushing the right button, ive tried changing my ip to compare with router....nothing. Any specs or anything you want ill give.
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Im using an XPS 630 with Vista. I'm pushing the right button, ive tried changing my ip to compare with router....nothing. Any specs or anything you want ill give.
Hi Rob,
Can you access the Router Settings Page from the other computers?
You did not upgrade to Vista, Vista came installed on the XPS360 from Dell?
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I tried all comps, still cannot access.
And yes to your second...came with vista.
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I tried all comps, still cannot access.
And yes to your second...came with vista.
Hi Rob,
Call up D-Link Support and Request an RMA for the Router.
You will need to Troubleshoot it with them.
http://rma.dlink.com/ (http://rma.dlink.com/)
You need a Case Number.
A Friendly Reminder
Please have your proof of purchase on hand when calling and/or submitting your RMA request. Proof of purchase is required on all Returns. Your Return may be subjected to refusal if this requirement is not received. For a smoother replacement process, you can now upload your proof of purchase on Step #3.
A Technical support technician will determine, after troubleshooting, if your problem qualifies for our warranty return service. If yes, you will then be informed that your case will require RMA assistance and you will be assigned a Case ID. You will then have access to enter the RMA website to generate a return authorization number.
D-Link does not offer refunds under any circumstances. Please contact the point-of-purchase for their return/refund policies.
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the post i made about Win7 should be the same for vista.
Or you can go start button > Network gets you to the same place.
What does it show for the IP of your router and what is the IP of your computer?
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IPv4 IP Address - 72.231.139.1
IPv4 Subnet MAsk - 255.255.252.0 (should that be 255.255.255.0?)
IPv4 Default Gateway - 72.231.136.1
IPv4 DHCP - 10.118.208.1
IPv4 DNS - 209.18.47.61
209.18.47.62
any other info?
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Those are the settings from your ISP, what's your internal network?
The Internal Network should be 192.168.X.X
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those are the only numbers that come up when i check details.
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If you are getting an 72 address on your computer then double check your cables. Looks like the computer is plugged straight into the cable modem as that is an address you would get from Road Runner.
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Make sure you have the following setup: Cable modem ethernet cable running to the WAN port of the router, Computer Ethernet plugged into one of the LAN ports. If the cables are correct then do the following: power down the computer, router and pull power from the cable modem. Power up the cable modem and what for all the lights to come back on. Then power up router what for its lights, lastly power on the computer.
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its always been plugged into the router. Done the power down and up tricks, nothing works.
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Im out of suggestions other than calling support. The computer should not be getting a 72 address as the router should be getting this and the computer should get the internal IP (192.168.x.x)
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Last time i contacted my ISP, they said they didnt support dlink. Well, that i would have to call dlink, that they have no control. I called dlink, warranty ran out and then on a machine for an hour. So get a new router huh?
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Last time i contacted my ISP, they said they didnt support dlink. Well, that i would have to call dlink, that they have no control. I called dlink, warranty ran out and then on a machine for an hour. So get a new router huh?
Hi Rob,
Warranty ran out?
When did you buy the D-Link Router? What is its Hardware Revision?
Do you still have the receipt or Packing List? Did you buy an extended Warranty?
Do you have that CD Wizard that came with the Router? Have you ran it, not from the point of installed it, but from the point of installing it from scratch?
Start by removing the Router and plug the Cable Modem into the computer and start from scratch.
The Wizard will guide you to exactly where to plug in the Ethernet Cable into the Router.
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Hmmm....a couple of small observations
1. In the past I've changed my router IP address to something other than 192.168.0.1 in order to avoid a conflict with the DSL modem router I had. Is it possible you've change your router IP address and forgotten about it?
2. In one of your posts you said you clicked on the reset button. Are you clicking and waiting 20+ seconds or are you actually holding the button in for that whole time? Do you feel the reset button get pushed in when you are inserting the paperclip?
3. From the other posts it really sounds like you are connected directly to the DSL modem. Please, double check the setup. Unplug power from the router and see if you're still connected to the internet. That will tell you whether your cables are running contrary to what you think. The cable mess can sometimes get confusing.
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OP has cable modem from RoadRunner, not DSL.
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Ive changed my routers ip and it wouldnt let me go online. i had limited connectivity.
So i use automatic to get me online...and it gives me this. but wireless dont work for itouch here.
so im trying to access router.
I do hold in the button for 20+seconds....i feel it push it.
idk what to say.
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Ive changed my routers ip and it wouldnt let me go online. i had limited connectivity.
So i use automatic to get me online...and it gives me this. but wireless dont work for itouch here.
so im trying to access router.
I do hold in the button for 20+seconds....i feel it push it.
idk what to say.
Hi Rob,
Change the IP Address for other devices, not for a critical piece of Equipment like the Router.
Remove the Router. Remove all wires including Power Cable.
Hold the Factory Reset Button in for 1 minute and release. Reapply power and reconnect Cables.
I'm curious.
After changing the IP Address, which IP Address were you using to use to access the Router?
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What am i suppose to set the router as? just to make sure i was right. and i right 192.168.0.1
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What am i suppose to set the router as? just to make sure i was right. and i right 192.168.0.1
Hi Rob,
IP Address is 192.168.0.1 for the D-Link Router.
Here is the link: http://192.168.0.1/ (http://192.168.0.1/)
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Yeah i set that all up right. When im under that ip it says limit connectivity.
I tried setting the wizard up, did everything thing it said, but it doesnt work. Says cannot find router.
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Yeah i set that all up right. When im under that ip it says limit connectivity.
I tried setting the wizard up, did everything thing it said, but it doesnt work. Says cannot find router.
Hi Rob,
Remove Power from the Cable Modem. Remove Power from the D-Link Router.
Remove the Co-Axial Cable from the Cable Modem. Remove the Ethernet Cable between the Cable Modem and the Router.
Reboot the Computer.
Restore power to the D-Link Router. You should now be connected to the D-Link Router, but not connected to the Internet. This is true, only if the Router is not defective.
Reconnect the Ethernet Cable between the Cable Modem and the WAN port on the Router.
Reapply Power to the Cable Modem. Now reconnect the Co-Axial Cable to the Cable Modem.
The Router should be receiving information from the Cable Modem.
Report Back.
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I tried connecting to the router when i didnt have internet plugged in and i did your steps. It couldnt find the router, i have a screen pic of what it said(below). After i plugged in the new stuff i got all new numbers.
IPv$: 72.231.139.85<Preferred>
Subnet Mask: 255.255.252.0 (shouldnt it be 255.255.255.0?)
Default Gateway: 72.231.136.1
Any other numbers you need to know?
http://img16.imageshack.us/img16/9456/dlink.jpg
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the 72 address is from road runner - all those numbers are correct.
When looking at your picture, your computer is NOT getting a DHCP address from the router, thats why is not connecting.
Hook the computer back up to the router and configure a manual IP address of 192.168.0.10 subnet 255.255.255.0 gateway 192.168.0.1 on your computer then you should be able to get to the router's setup pages and go from there.
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http://img406.imageshack.us/img406/552/dlink2.jpg
that didnt work either. I closed out so it saved, i just re opened it to show you i put it in right.
when i do ipv4 do i have to do ipv6?
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http://img406.imageshack.us/img406/552/dlink2.jpg
that didnt work either. I closed out so it saved, i just re opened it to show you i put it in right.
when i do ipv4 do i have to do ipv6?
Hi Rob,
In your image, you are using Windows Vista and it has limited Connection. The problem is not the Router, but the operating system. The Network and Sharing Center area of the operating system.
Wipe out all Static information and dot Obtain an IP Address automatically. Apply and OK.
Do a repeat of my instructions.
But when you use Windows Vista, go into Network and Sharing Center and make this your new Home Network, not a Public Network.
You have been fighting Windows Vista Network and Sharing Center, not the Router.
You stated: All of the other computers have full access and works great. I tried going to my routers home page, but all I get is "The server at 192.168.0.1 is taking too long to respond."
ftp://thecreator1965.dlinkddns.com/2011-01-29%20-%20Connections.jpg (ftp://thecreator1965.dlinkddns.com/2011-01-29%20-%20Connections.jpg)
That's mine above from Windows 7 Ultimate 64-Bit version.
Oops! I forgot to say all your IP Addresses for all your computers should all work in the range from the Router between 100 and 199. Ex. 192.168.0.100
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I meant in as it works with no problem, but cannot access the router either. It gets internet, just cant get to the page. I have legit given up on this router.
Been looking all day for new router. Belkin N1 Vision Wireless N Router looks good
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I meant in as it works with no problem, but cannot access the router either. It gets internet, just cant get to the page. I have legit given up on this router.
Been looking all day for new router. Belkin N1 Vision Wireless N Router looks good
Hi Rob,
You can. However remember that you need to join your Home Network again, otherwise, you will have the same problem again in Vista.