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Author Topic: No Internet access... Please help  (Read 1936 times)


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No Internet access... Please help
« on: August 08, 2011, 04:43:25 PM »

So I originally setup 4500 with a basic brighthouse cable modem and everything worked fine after installing and configuring it all (wifi worked great). However recently I upgraded to brighthouse's road runner lightning service (40down 5up) and they had to come out and install a new upgraded modem. The modem is connected to the net but when I hook it up to my router I don't get any Internet access, my devices can detect and connect to the router, but there is no Internet access.... Does anybody have any ideas what I need to do???


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Re: No Internet access... Please help
« Reply #1 on: August 08, 2011, 07:50:23 PM »

Have you tried restarting the Modem and waiting at least 30-50 secs? After the seconds have gone through power up the modem, after the modem is powered up and ready to go connect the DGL 4500 and everything should be good.

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Re: No Internet access... Please help
« Reply #2 on: August 08, 2011, 08:19:21 PM »

What kind of modem did they install?