D-Link Forums

D-Link Mobile Apps => mydlink Home App => Topic started by: kasovnik on August 06, 2018, 01:54:36 PM

Title: Can not login as of 6.8.2018 - "Please try again"
Post by: kasovnik on August 06, 2018, 01:54:36 PM

Today I'm totally unable to login in the Home app.
Reinstalled the app, but no luck.
Keeps saying "Please try again".
That never happened before.

myDlink lite is working however (so no problem assured with mydlink account), but since this app does not support sensor/plugs, by far no remote control is possible.
Is there some infromation about upcomming fix/update?

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: FurryNutz on August 06, 2018, 02:25:32 PM

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: happyhere on August 06, 2018, 04:54:36 PM

I also have that "Sorry" Please try again from  today from this "mydlink Home" app.  Is the app just expired?

The account is working on mydlink(new) app but not able to see my W215 smart plug.
The W215 smartplug will get its schedule from mydlink schedule and not stored locally. 
So yes the W215 is OFF mode now and unable to switch on because I am not at home.

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: fiftyhertz on August 06, 2018, 06:09:49 PM

Mydlink Home App is not working on iPhone, iPad or Android phone. The account is fine - from laptop I can log in using Mydlink.com. But that site cannot see smart plugs - only cameras. The "Home App" will not accept log-in. "Sorry, try again." Called Dlink 877 support line, and the problem has been elevated to engineering support. Until this is fixed our smart plugs only work via the manual push button.

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: FurryNutz on August 07, 2018, 06:40:47 AM

Thanks for letting us know. I have notified D-Link as well. Hope it will be resolved soon.
Please be patient.

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: GreenBay42 on August 07, 2018, 08:09:41 AM

I just tried logging in and it worked for me (android). Make sure you have the latest app. Try uninstalling the app, rebooting your phone/tablet, and reinstall it.

There have been several reports and the issue has been sent to the mydlink team for review.

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: FurryNutz on August 07, 2018, 08:24:02 AM

I just tried it on my iPhone and it's now working. I can see my 3 cameras. Wasn't yesterday.  ::)

Title: Re: Can not login as of 6.8.2018 - "Please try again"
Post by: GreenBay42 on August 07, 2018, 12:48:53 PM

mydlink Home authentication server is back up. Everything should work now.