• March 28, 2024, 01:27:51 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: problem when playing online videos  (Read 4567 times)

amit.rustagi

  • Level 1 Member
  • *
  • Posts: 2
problem when playing online videos
« on: March 01, 2013, 09:24:05 AM »

when i download a file...it downloads smoothly @250kbps and when i play videos on youtube it buffers and then after couple of seconds and then start again .
is there any settings that can help regarding response of the router.
pls reply
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: problem when playing online videos
« Reply #1 on: March 01, 2013, 09:49:06 AM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem make and model do you have?

Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.

Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set current Time Zone, Date and Time. Use an NTP server feature. Tools/Time.
 
Link>Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
Turn off WISH, and WPS under Advanced.
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

amit.rustagi

  • Level 1 Member
  • *
  • Posts: 2
Re: problem when playing online videos
« Reply #2 on: March 01, 2013, 07:34:54 PM »

hardware version -AX firmware version-1.13
region south-east asia
yes factory reset have been performed
service provider-mtnl,modem beetel 110bx1
isp mtu is 1492....should i change router configuration from 1500 to 1492 ??or leave it
QOS is enabled

What wireless modes are you using? Under Setup/Wireless/Manual.
i have set it to wireless g mode as my device is wireless g compatible
channel width set to 20mhz
multicast enabled
unpn selected
wireless enhanced mode selected
manual channel set to -11
security wpa2/personel ,tkip


preamble type-short
short guard interval selected


yes cordless phone present right next to the router
thnkx for the reply
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: problem when playing online videos
« Reply #3 on: March 06, 2013, 04:06:37 PM »

hardware version -AX firmware version-1.13
region south-east asia
yes factory reset have been performed
service provider-mtnl,modem beetel 110bx1
isp mtu is 1492....should i change router configuration from 1500 to 1492 ??or leave it Change the MTU on the router to 1492 and test. You can always change it back to 1500. If your on DSL, 1492 should be what the setting should be.

QOS is enabled Does the youtube videos play if you turn QoS OFF?

What wireless modes are you using? Under Setup/Wireless/Manual.
i have set it to wireless g mode as my device is wireless g compatible Are you playing the youtube videos over a wireless G device? I'm wondering if the G mode is not able to handle what youtube is throwing at it possibly. Can you test with a different device and see if that does the same thing?
channel width set to 20mhz
multicast enabled
unpn selected
wireless enhanced mode selected
manual channel set to -11
security wpa2/personel ,tkip


preamble type-short
short guard interval selected


yes cordless phone present right next to the router Turn this phone off and see if it does anything. Is the phone on or near the 2.4Ghz frequency?


Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.