D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-5020L => Topic started by: jbbar@ymail.com on October 04, 2018, 09:38:08 PM
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Until recently I have been able to access the "advanced settings" windows with my Safari browser not Chrome which I use for almost everything else. I am no longer able to use that and when I take the suggestion to download the plug-in and follow the process when I try to install the plug-in I get a Install Failed message. Any clues as to what I am doing wrong or a work around? Thanks
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Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)
- What Hardware version is your DCS? Look at the sticker behind or under the camera.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DCSs web page under status.
- What region are you located?
Have you updated to the latest FW?
http://forums.dlink.com/index.php?topic=73920.0 (http://forums.dlink.com/index.php?topic=73920.0)
What OS are you using?
Try Mozilla's FF ESR v52.9.0...
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I have camera's both in Arizona and Canada and the firmware in all is updated to the most recent version. I have Firefox Version 52 ESR installed but when I try to install the plug-in I get a "Plug-in Installation Failed" warning. Actually the same error I get in all browsers.
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And you cleared all browser caches, exited the browser then re-launched the browser then accessed the cameras web page?
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What OS are you using?
This is happening when you go to mydlink.com?
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Yes, everything is reset, reloaded and I am using a Mac and everything is up to date. Dlink lite works fine on my mobile but you can't change email addresses on there.
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Try FF ESR v52.9.0