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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-890L => Topic started by: jmscwss on June 27, 2015, 05:25:38 PM

Title: Starting a show on netflix causes other connected devices to lose connection
Post by: jmscwss on June 27, 2015, 05:25:38 PM

Running a DIR-890L, FW 1.06.  Not on startup of Netflix, but when a new episode starts.  Everytime a new episode starts.

Recently recovered after FW update issue, never had this problem before.

Title: Re: Starting a show on netflix causes other connected devices to lose connection
Post by: FurryNutz on June 30, 2015, 08:16:15 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

• Was the router working before any firmware updates? Why did you update the router?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites (http://forums.dlink.com/index.php?topic=48352.0)

Title: Re: Starting a show on netflix causes other connected devices to lose connection
Post by: jmscwss on June 30, 2015, 10:57:32 AM

Thank you so much.

In Tulsa Oklahoma
I am wired to router, the TV running Netflix is wireless.
I believe a factory reset was performed before recovery of the router.
A factory reset was not performed before the firmware update.  I attempted to update the firmware originally because it was not displaying any connected clients in the admin page.

We have Cable internet.
Will have to get back to you on Modem mfgr and model.
Will also check on speeds when I get home.
I don't know about the dynamic/static IP question.  How do I find out?

Title: Re: Starting a show on netflix causes other connected devices to lose connection
Post by: FurryNutz on June 30, 2015, 11:03:12 AM

Would need to ask you ISP if you have a Dynamic or Static IP address from the modem. I presume it's Dymanic.

We recommend doing a factory reset before and after applying any FW updates and setting up from scratch.

• For routers with Smart Connect Technology (http://forums.dlink.com/index.php?topic=62072.0) , try disabling this feature and test. Under Wireless.