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[TiiTcHY]

Hello,

Wondering if someone can help me i have a DNS-320LW and its up to date. I can access it online by typing in the IP or by URL and on my computer but i want to link it to the mydlink in order to access it on my phone and tablet on the move. When i go to Account Settings on sharecenter and try to sign into mydlink i get the following error:

Sign in mydlnk portal Failure.

i dont know how to fix this I've tried re-starting the device and nothing happens.

[FurryNutz]

Dod you have a log in PW set on the 320s log in page?

Can you go to mydlink.com  in a browser and see if it's associated and connected there?

[TiiTcHY]

When i go to mydlink.com it just says that Your account has no devices.

I go to my sharecenter and log in as ADMIN then go to account settings and try to log in there but I get error:

SIGN IN MYDLINK PORTAL FAILURE

[FurryNutz]

What Mfr and model is the main host router?
Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?

[TiiTcHY]

im not 100% sure im with Sky so it's the sky hub that they send out

[FurryNutz]

Is it a modem only or a modem/router combo?

[TiiTcHY]

I think it's a modem/router combo

[FurryNutz]

You might power OFF the DNS, then power OFF the modem/router for 1 minute, then power ON and let it sync, then power ON the DNS. Go thru the DNS UI and it should have a section on registering the DNS with the MDL service. Enter in your email and PW used for the MDL service.

[TiiTcHY]

still doesn't let me log in

[FurryNutz]

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

[ivan]

I have a memory of someone having the same problem on a different forum and the resolution was to have both a user name AND password for admin login. 

FurryNutz, you should be better equipped to find that post than I.

[FurryNutz]

Ya lets check to see if the admin log in page has a PW set on it. Thanks for the reminder Ivan. 

[TiiTcHY]

i always log in as admin anyway and it still doesn't work

[FurryNutz]

And is there a PW set for the admin log in account?

[ivan]

As FurryNutz says do you have to supply a password (or have one stored by your browser) when you log in as admin?  If not you need to give the admin login a password.