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Author Topic: PoE problem with DCS-7010L  (Read 627 times)

alexourique

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PoE problem with DCS-7010L
« on: October 23, 2017, 04:50:54 AM »

Hello all.
I'm confronting a problem with DCS-7010L. The POE energy simply stopped work.
 I already tested my ethernet poe switch (TP-LINK Tl-sg1008p Poe) and internal infraestructure (CAT5E STP),  and no problems ate detected with another equipaments.
The camera work fine using external power supply. When i try turn camera on using PoE nothing happen.
Anyone can give me a hint of what to do?
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FurryNutz

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Re: PoE problem with DCS-7010L
« Reply #1 on: October 23, 2017, 06:58:53 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
Camera have a working correct IP address?

Has the camera been factory reset and set up from scratch and tested?
Does the camera work if connected to a non PoE network connection and can you access the UI there?
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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alexourique

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Re: PoE problem with DCS-7010L
« Reply #2 on: October 23, 2017, 08:20:28 AM »

Hello FurryNutz!
 - What Hardware version is your DCS? Look at the sticker behind or under the camera: I can't see it right now, i'am at work. I send it later.
 - Link>What Firmware version is currently loaded? Found on the DCSs web page under status - I think the lastest firmware. A week before i received a prompt for firmware update and i install it.
- What region are you located? I'am at Brazil, South.
- What Mfr and model is the main host router? Router: ASUS DSL-N10, POE SWITCH: TP-LINK Tl-sg1008p
- Camera have a working correct IP address? Yes.
- Has the camera been factory reset and set up from scratch and tested? No
- Does the camera work if connected to a non PoE network connection and can you access the UI there?  Yes, but, the camera is currently shutdown because i dont have any power supply close to the camera, that's why i use PoE.

Thanks for the reply.
« Last Edit: October 23, 2017, 08:22:07 AM by alexourique »
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FurryNutz

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Re: PoE problem with DCS-7010L
« Reply #3 on: October 23, 2017, 08:22:44 AM »

I recommend getting the camera down from its location and use a power supply with the camera first. Connect it up and factory reset the camera. Set up from scratch then make sure it's still working with it's native Power Supply. Then after that, test with you PoE connections.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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alexourique

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Re: PoE problem with DCS-7010L
« Reply #4 on: October 23, 2017, 09:11:30 AM »

I will try this and post the reply here. Thanks.
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alexourique

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Re: PoE problem with DCS-7010L
« Reply #5 on: October 23, 2017, 02:19:36 PM »

Hello @FurryNutz!
I made  factory reset of the camera but the problem persists.
The hardware version is: H/W Ver:A3 F/W VER:1.02
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FurryNutz

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Re: PoE problem with DCS-7010L
« Reply #6 on: October 23, 2017, 02:28:49 PM »

Last ditch effort, lets load v1.09 then factory reset after the FW loads then set up from scratch.
http://forums.dlink.com/index.php?topic=72594.0

I presume if this still fails, you'll need to phone contact your regional D-Link support office to get further help and information.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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alexourique

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Re: PoE problem with DCS-7010L
« Reply #7 on: October 25, 2017, 04:07:23 AM »

Hello!
 I tried all the steps but the problem persists.
I will try D-link regional support
Thanks for helping me.
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FurryNutz

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Re: PoE problem with DCS-7010L
« Reply #8 on: October 25, 2017, 07:41:49 AM »

Let us know how it goes.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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alexourique

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Re: PoE problem with DCS-7010L
« Reply #9 on: October 28, 2017, 06:00:39 AM »

I sent yesterday  by mail the camera to D-link warranty
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FurryNutz

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Re: PoE problem with DCS-7010L
« Reply #10 on: October 29, 2017, 12:58:06 PM »

Ok, please let us know what they respond with...
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting