Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[xbeakerx]

I have been having an issue where my DGL-4500 will restart every few minutes and then a few minutes later do it again. this will happen about 4-5 times and then stop. I don't know why it is doing it as I don't have any schedule set up. It just started happening right after My wife and I got new phones yesterday but it seems like every time we use them the router goes haywire.

My FW is 1.23NA. I have 5 wired and 4 wireless connections in my house.

This is my most recent LOGS.

39 Log Entries:
Priority   Time   Message
[INFO]   Sat Jun 29 00:15:40 2013   Allowed configuration authentication by IP address 192.168.1.199
[INFO]   Sat Jun 29 00:12:42 2013   Administrator logout
[INFO]   Sat Jun 29 00:11:01 2013   Blocked incoming TCP connection request from 199.47.240.3:20974 to 71.62.19.180:3389
[INFO]   Sat Jun 29 00:07:42 2013   Allowed configuration authentication by IP address 192.168.1.199
[INFO]   Sat Jun 29 00:07:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:06:19 2013   Blocked incoming UDP packet from 123.184.131.232:10828 to 71.62.19.180:55999
[INFO]   Sat Jun 29 00:06:00 2013   Administrator logout
[INFO]   Sat Jun 29 00:06:00 2013   Blocked incoming UDP packet from 123.184.131.232:10828 to 71.62.19.180:55999
[INFO]   Sat Jun 29 00:05:54 2013   Above message repeated 1 times
[INFO]   Sat Jun 29 00:05:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:04:37 2013   Blocked incoming TCP packet from 17.172.232.134:443 to 71.62.19.180:59129 as PSH:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:04:06 2013   Blocked incoming TCP packet from 17.172.232.134:443 to 71.62.19.180:59129 as FIN:PSH:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:04:01 2013   Blocked incoming TCP packet from 17.172.232.134:443 to 71.62.19.180:59129 as PSH:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:03:26 2013   Above message repeated 5 times
[INFO]   Sat Jun 29 00:03:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:01:20 2013   Blocked incoming TCP connection request from 60.191.22.107:6000 to 71.62.19.180:1433
[INFO]   Sat Jun 29 00:01:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:01:10 2013   notyourinternet: Wireless system with MAC address 843835AF1942 disconnected for reason: Received Deauthentication
[INFO]   Sat Jun 29 00:01:00 2013   Blocked outgoing TCP packet from 192.168.1.196:54391 to 23.40.178.217:443 as FIN:ACK received but there is no active connection
[INFO]   Sat Jun 29 00:01:00 2013   Blocked outgoing TCP packet from 192.168.1.196:54390 to 184.26.138.80:80 as FIN:ACK received but there is no active connection
[WARN]   Sat Jun 29 00:00:55 2013   A network computer (843835AF1942) was assigned the IP address of 192.168.1.196.
[WARN]   Sat Jun 29 00:00:54 2013   Above message repeated 1 times
[INFO]   Sat Jun 29 00:00:54 2013   notyourinternet: Wireless system with MAC address 843835AF1942 secured and linked
[INFO]   Sat Jun 29 00:00:54 2013   notyourinternet: Wireless system with MAC address 843835AF1942 associated
[INFO]   Sat Jun 29 00:00:54 2013   Above message repeated 1 times
[INFO]   Fri Jun 28 23:59:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:58:20 2013   Log viewed by IP address 192.168.1.199
[INFO]   Fri Jun 28 23:58:17 2013   Allowed configuration authentication by IP address 192.168.1.199
[INFO]   Fri Jun 28 23:57:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:56:00 2013   Administrator logout
[INFO]   Fri Jun 28 23:55:13 2013   Blocked incoming TCP packet from 66.49.255.66:47994 to 71.62.19.180:41447 as FIN:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:54:07 2013   Above message repeated 1 times
[INFO]   Fri Jun 28 23:53:21 2013   Blocked outgoing TCP packet from 192.168.1.198:40580 to 199.16.156.72:443 as RST:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:52:46 2013   Blocked incoming TCP packet from 98.136.223.39:8996 to 71.62.19.180:35595 as FIN:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:51:53 2013   Above message repeated 7 times
[INFO]   Fri Jun 28 23:51:33 2013   Blocked outgoing TCP packet from 192.168.1.198:35595 to 98.136.223.39:8996 as PSH:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:51:00 2013   Blocked incoming TCP packet from 80.212.39.144:58923 to 71.62.19.180:56892 as RST:ACK received but there is no active connection
[INFO]   Fri Jun 28 23:51:00 2013   Log viewed by IP address 192.168.1.199
[INFO]   Fri Jun 28 23:50:55 2013   

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under router.
• What region are you located?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates?
• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion

• Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
• If you have any of theese options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.
• Enable WMM Enable Under Advanced/Advanced Wireless.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

[xbeakerx]

I have done all the things listed. It seems like when I connect to the network with my new Android phone is when the router likes to restart. I have a HTC One Phone. It will keep restarting until I stop using the network with my phone. I know this sounds weird but that is the trouble I'm experiencing. Thank you for any help you can provide me.

What Hardware version is your router? Look at sticker under router. A2
What region are you located? Eastern Standard Time
Has a Factory Reset been performed? It was done a few months ago
Was a Factory Reset performed before and after any firmware updates? after
Was the router working before any firmware updates? Yes

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? Comcast Cable
What ISP Modem Mfr. and model # do you have? Arris TG862G/CT

[FurryNutz]

Does it restart if you set the WiFi to WPA/TPIK only and 20Mhz Only?

• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
• If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.

Additional Info about Arris Modems:
Arris Cable Modems and External Routers

[FurryNutz]

I know this maybe old, any status on this? 

I have done all the things listed. It seems like when I connect to the network with my new Android phone is when the router likes to restart. I have a HTC One Phone. It will keep restarting until I stop using the network with my phone. I know this sounds weird but that is the trouble I'm experiencing. Thank you for any help you can provide me.

What Hardware version is your router? Look at sticker under router. A2
What region are you located? Eastern Standard Time
Has a Factory Reset been performed? It was done a few months ago
Was a Factory Reset performed before and after any firmware updates? after
Was the router working before any firmware updates? Yes

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? Comcast Cable
What ISP Modem Mfr. and model # do you have? Arris TG862G/CT

[xbeakerx]

It seems to be fixed. I moved in December and must have been a neighbors router that was conflicting with my WiFi.

[FurryNutz]

Good to hear.