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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: padalov on September 11, 2013, 09:36:29 AM

Title: My DNS 320L wont start at all
Post by: padalov on September 11, 2013, 09:36:29 AM
Hello guys,

I have a problem with my device. After several months of working without problem, today I sow that the power button was blinking and cant find my device in the network. I tried to reset it and restart it, but nothing happens. Only power flashing and nothing else. I have 3Tb  Seagate plugged and I also tried to switch the places of HDD but the problem is the same. Can somebody save me :)
Title: Re: My DNS 320L wont start at all
Post by: JavaLawyer on September 11, 2013, 09:42:41 AM
First, try powering down and unplug the unit to see if that works. Next, you may want to try performing a factory reset. While the DNS-320 is powered-up, press and hold the reset button on the rear of the unit > 9 seconds. This procedure will remove all user settings, but should not impact HDD configuration or stored data.

* Note: Although your data should not be impacted, you should always maintain a backup of your data before performing any restorative procedure such as this.
Title: Re: My DNS 320L wont start at all
Post by: padalov on September 11, 2013, 11:16:06 PM
I have tried to reset the unit, but nothing happens. The power led is blinking and that's it. After severel tries  I have to say that probably the unit is defective. I have other NAS that is for backup and there is no problem with the HDD.
I don't know what to do next. Maybe to go to repair service.
Title: Re: My DNS 320L wont start at all
Post by: JavaLawyer on September 12, 2013, 04:57:52 AM
IS the DNS-320L less than one year old? If so, you should be able to have D-Link repair or replace at no cost to you.
Title: Re: My DNS 320L wont start at all
Post by: kredkink on September 13, 2013, 11:25:42 PM
Hello guys,

I have a problem with my device. After several months of working without problem, today I sow that the power button was blinking and cant find my device in the network. I tried to reset it and restart it, but nothing happens. Only power flashing and nothing else. I have 3Tb  Seagate plugged and I also tried to switch the places of HDD but the problem is the same. Can somebody save me :)

I think you have broken HDD. Remove your HDD an perform factory reset. For me it happened in the past month.
Title: Re: My DNS 320L wont start at all
Post by: JavaLawyer on September 16, 2013, 07:31:07 AM
Any update on this issue? Did you try remove the HDD?
Title: Re: My DNS 320L wont start at all
Post by: cmazzi on September 16, 2013, 08:08:24 AM
I have the same problem.
The Nas is restarted after it has cooled.
Seems a temperature sensor problem.
I reset the device and restored the firmware but the problem is not solved.
The nas boot only when the temperature is low.
Title: Re: My DNS 320L wont start at all
Post by: JavaLawyer on September 16, 2013, 08:17:01 AM
I have the same problem.
The Nas is restarted after it has cooled.
Seems a temperature sensor problem.
I reset the device and restored the firmware but the problem is not solved.
The nas boot only when the temperature is low.

This seems like a different issue. The OP's DNS-320L does not start at all.
Title: Re: My DNS 320L wont start at all
Post by: deivist on November 25, 2014, 11:43:02 AM
maybe someone tells me, - was this problem solved? My power led always blinking, but no hdd's led, and hdd's won't turn on...
Title: Re: My DNS 320L wont start at all
Post by: dslguru on August 03, 2015, 07:47:20 AM
I had the same problem some days ago. I read this topic and I waited to cool down the decive, but nothing changed.
When I became very desperated, I thought that maybe I should try to cool down the NAS to lower temperature. I put it in the refrigerator and voilą, it works.
I hope I can help.

Have nice day!
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on August 03, 2015, 07:58:50 AM
Test the power adapters power output with a multi-meter. If the output is lower than whats posted on the sticker, then this could also be a cause of unis failing to power up or maintain operation.

I had the same problem some days ago. I read this topic and I waited to cool down the decive, but nothing changed.
When I became very desperated, I thought that maybe I should try to cool down the NAS to lower temperature. I put it in the refrigerator and voilą, it works.
I hope I can help.

Have nice day!
Title: Re: My DNS 320L wont start at all
Post by: FlDlkUsr on January 17, 2017, 05:29:15 PM
I'm having the same issue, today. After a power outage, I find I can power up the box itself (blinking blue light), but the disks do not start. I will wait overnight and then try again, assuming it's the temperature sensor.

One other "different" question, though.   Is it possible to pull the already formatted and full hard drives out of an older unit that has a hardware failure, place them in a new DNS-320L, and then have them fire up?  I tried this, and while both the new unit and the old disks power up, eventually the blue blinking lights of the disk drives turn "orange/red."   I'm not sure what that means. 

Any thoughts, greatly appreciated.

Thanks much!

 
Title: Re: My DNS 320L wont start at all
Post by: ivan on January 18, 2017, 08:28:03 AM
You had a power outage and now things don't work.  The first thing you should do is test the output from the power brick (they can and do fail under a power surge).  Ideally you should test under load to see that it is supplying correct voltage and Amperage (12v @ 3A).  If it does not supply that voltage under load there is no way the disks will spin up.

You can also test by using another known good power supply that has the same size concentric plug and supplies 12 volts @ 3 Amps, or more.

To answer your second question.  It depends on two things, 1) how the disks were setup (which RAID, JBOD or Single disk).  RAID 1 and Single disks might work if 2) the NAS should be of the same model number and series with, preferably, the same firmware.

If you don't have those conditions then you need to read the Recovery sticky at the beginning of this forum and make a backup of your data.  You can then format the disks in the new unit and restore from that backup.
   
Title: Re: My DNS 320L wont start at all
Post by: FlDlkUsr on January 18, 2017, 09:53:54 AM
You had a power outage and now things don't work.  The first thing you should do is test the output from the power brick (they can and do fail under a power surge).  Ideally you should test under load to see that it is supplying correct voltage and Amperage (12v @ 3A).  If it does not supply that voltage under load there is no way the disks will spin up.

The voltage is correct and adequate.  I have four (4) 320Ls mounted on the same dedicated 20amp circuit. Two of them are model A2s with 1.00 firmware.  The other two are model A3's with 1.02 firmware.  I also have two new A3's not yet in service.  The two A3's that are in service powered right up after the power outage.  The two A2's did not.  After 24 hours, they remain unable to power up the hard drives. I have switched  AC adaptors, etc. and the A3's power up with the same adaptors that the A2s were on.

To answer your second question.  It depends on two things, 1) how the disks were setup (which RAID, JBOD or Single disk).  RAID 1 and Single disks might work if 2) the NAS should be of the same model number and series with, preferably, the same firmware.

All of my "in service" 320Ls are two disks each, RAID1 configuration.  Unfortunately, the only two A2's I have are the two that no longer function properly because of the outage. All of my other 320Ls (including two new spares) are A3's with 1.02 firmware. I gather then that a disk formated under an A2 with firmware 1.00 will not function in a new case with A3 and firmware 1.02, correct?

If you don't have those conditions then you need to read the Recovery sticky at the beginning of this forum and make a backup of your data.  You can then format the disks in the new unit and restore from that backup.
   

I attempted to try the Ext2IfS executable in "read only" mode. That didn't work, as there's some kind of "incompat" flag set on the drive that the Ext2IfS module can't support (which I discovered by running the "mountdiag.exe" executable) . Apparently, the only way to resolve it now is to have the drive be read by a Linux based machine.  This means I'll have to build one (don't have one presently). That's Ok, since I may very well migrate to Linux/Ubuntu after WIN7 EOL (did not go with WIn8 or Win10). 

If there's anything else I can try, I'm happy to listen.  Otherwise, it looks like I'll be building a Linux box over the next day or two.

One other question. Is the problem of the faulty temp. sensor resolved in the A3 models of 320L? If so, then I can easily migrate to them, once I recover the data on my 2 A2s that aren't working.

Thanks.

Title: Re: My DNS 320L wont start at all
Post by: FlDlkUsr on January 19, 2017, 04:37:20 AM
UPDATE:  I have found a free Windows based Linux file system reader that worked, and I have recovered the data on the disks.  I am now free to put the disks in my spare new A3 units and reformat them, while I search for a longer term solution.  Ultimately, I think I'll be retiring these 320L units and seeking something more reliable and that has a greater capacity.   

That said, I still am using a D-Link 24 port Gigabit switch that has performed extremely well. I'll stick with that.

Thanks for all your help.




Title: Re: My DNS 320L wont start at all
Post by: cstickman on January 20, 2017, 06:32:24 PM
So I too come to this board because of the flashing blue light.  One question though does the fan start at boot-up?  So here is the back story on the unit.  I purchased the unit used for $50.00 and it was being sold as is.  So I took my chance thinking hey if it works that is a great deal.  Well it worked for maybe a day and then the blue flashing light of death (Reminds me of the blue screen of death, Windows 1995).  So I came here and read what people have done.  So here is what I have done:

1. replaced hard drive with a known working one - no change
2. replaced the power supply with a new one - no change
3. Put the unit in the refrigerator - worked, until I loaded my own software and rebooted - back to blue blinking light
4. Replaced the fan with one recommended on this board.  I changed the wires as I read it came backwards - worked for one boot up
5. Tried a hard reset - no change

So with my original question at the top does the fan start right away?  I have not seen the fan go on once.  So maybe change the connector on the board with a new one?  I still have to try changing the battery since I have the unit apart now.  I also read about maybe a bad thermal sensor?  Can I locate this on the board and replace it or is it built into the board and cannot be replaced?  One thing I did notice that it had the most current firmware on it.  The few times I could access it, it was one of the first things I checked.  I believe v1.06 was the firmware.  So does anyone else have any other suggestions?  I am in about 80 bucks into this unit and was hoping something would work out.  Thanks in advance!!
Title: Re: My DNS 320L wont start at all
Post by: korabt on January 21, 2017, 06:35:07 AM
I have exactly the same trouble as You. It first happened after firmware upgrade, then I kept the NAS away for almost a year and now I tried to revive it. So far i has booted once, nothing from then. Light always blinking, no disc spin. I think it might be trouble with the firmware or more likely - with the temperature sensor. Hopefully I'll make it work again for just one time and reflash the firmware. Pls keep me posted if any solution works for You.
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on January 21, 2017, 12:45:19 PM
Be sure to measure the power plug tip for voltage and amp seen on sticker. They should be near matching. See it were these adapters fail.

Can you access the UI at all if you have 1 drive installed and try maybe doing a factory reset, manually re-load FW using IE11 or FF and see if the unit can stabilize?
Title: Re: My DNS 320L wont start at all
Post by: ivan on January 21, 2017, 12:52:04 PM
A couple of points.
1) Unless the latest firmware has been modified there is no way that the board temperature sensor can switch off the unit -  it only supplies information to the fan controller.
2) the drives themselves have temperature sensors and that temperature is available in the SMART data.  Drives generally start having problems if their temperature rises above 50o C for long periods of time.

What most people here are describing, if the power supply provides 12v@3A under load, is a component on the board (possibly the SoC) that has been over stressed by a voltage spike and is now very sensitive to external temperature.  The units with out drives will quite happily run in a 70o C environment, with drives that has to be a temperature that keeps the drives below the 50o C danger temperature.

When measuring the voltage from the power supply it is essential that it is done so UNDER LOAD.  A faulty power supply can quire easily supply 12v at no load but end yo supplying only 5v or 6v under load and these units require a minimum of 11.5v to work correctly.

Another thing, it is almost impossible to diagnose component failure by way of a forum post.  I could tell you to get a can of freeze spray then strip the unit of its case, power it up and then start spraying individual components to find out is one is temperature sensitive.  The problem is that even if you did find a dud component could you replace it even if you could get the correct replacement?
   
Title: Re: My DNS 320L wont start at all
Post by: korabt on January 21, 2017, 01:02:38 PM
Ok, It's freezing outside wich gives me a great advantage. Everytime i want my DNS 320L to boot up, I just have to put it outside for few minutes. It boots every time when the board is cooled (freezed). I've been able to upgrade new firmware (previous faliure must have been total coinsidence and must have happened before trying to reflash the firmware). Even my setting were still written to the board. So far I tried to reset to default etc. but nothing hepled so far. Everytime I reboot the board (one 2,5 disc attached) while it is at room temperature, it does not boot at all. FYI I also tried a power supply from my DNS 327 wich works like a charm and I have succesfully tried the DNS 320L adapter witch the 327L. Power adapter failure is now out of the quiestion I think. It's the board...
Firmware flash x checked
Power adapter x checked
Factory reset  x checked
I will keep You posted...
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on January 21, 2017, 01:10:42 PM
I recommend users that notice that there DNS is warmer or having heat issues, install one of these under the DNS for additional air cooling:
https://www.walmart.com/ip/Onn-Laptop-Cooling-Pad/47891427 (https://www.walmart.com/ip/Onn-Laptop-Cooling-Pad/47891427)

I keep on of these under my main host router running ALL the time. Works well and inexpensive cooling solution.
Title: Re: My DNS 320L wont start at all
Post by: korabt on January 21, 2017, 01:15:54 PM
What does additional aircooling have to do with almost dead board? It won't solve the issue....
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on January 21, 2017, 01:17:43 PM
Future use suggestion.
Title: Re: My DNS 320L wont start at all
Post by: ivan on January 22, 2017, 06:16:45 AM
Ok, It's freezing outside wich gives me a great advantage. Everytime i want my DNS 320L to boot up, I just have to put it outside for few minutes. It boots every time when the board is cooled (freezed). I've been able to upgrade new firmware (previous faliure must have been total coinsidence and must have happened before trying to reflash the firmware). Even my setting were still written to the board. So far I tried to reset to default etc. but nothing hepled so far. Everytime I reboot the board (one 2,5 disc attached) while it is at room temperature, it does not boot at all. FYI I also tried a power supply from my DNS 327 wich works like a charm and I have succesfully tried the DNS 320L adapter witch the 327L. Power adapter failure is now out of the quiestion I think. It's the board...
Firmware flash x checked
Power adapter x checked
Factory reset  x checked
I will keep You posted...

From your description I agree that you do have a faulty component on the unit main board but unless you know your way round electronics at the component level there is very little you can do about it.

Now, to satisfy my curiosity, how long does it run after it boots up from cold?  This might give some indication of which components to look at.
Title: Re: My DNS 320L wont start at all
Post by: korabt on January 22, 2017, 12:04:17 PM
Actually, once it starts, it does not go off at all... I haven't tried it overnight but I might try to give it a go. To be clear, it is just a board with power cable, ethernet cable and 2,5" disc attached.... nothing else. It does not get hot at all but it is still a little bit warm. I suspect a faulty connection somewhere on the board itself. I might try to bake it in the oven for a few minutes.
Title: Re: My DNS 320L wont start at all
Post by: cstickman on January 22, 2017, 02:38:43 PM
So I like the new suggestions and if I could narrow down the component failure on the board I could easily replace it.  I have to put mine in the refrigerator for about twenty minutes before I can boot it up.  Currently I have the board taken apart and it has no enclosure around it.  I did purchase a new battery as another post suggested maybe the battery could be the problem.  The battery was not easy to find as it took me 5 places before I finally could find it.  Anyone else looking for it forget Wal-mart even though the website states they sell it in the stores.  I found it at a Walgreens if anyone is looking for a battery or of course order it online.

Mine will boot up and stay up for a few minutes, but eventually it becomes unresponsive and the power light goes out, but the HDD light stays on when an HDD is attached.  I am leaning more towards a component on the board is failing when heated up.  I am not sure the HDD is causing the problem as I do not have one attached at the moment and still same results.  The power adapter is fine as no change under load or no load.  So I am at a loss, currently the board is in the refrigerator and I am going to try and roll back the firmware if it stays responsive for me to do it.  I am just afraid when it goes to reboot it will stay out.  I could leave it in the refrigerator if needed.  Does not seem like the "right" thing to do, but maybe to get the FW rolled back it might be worth a shot.

Does anyone have a good suggestion of which component on the board I should try replacing first?  I am not familiar with the components on the board, but I am a master at soldering.  I did do a google search and found a website that sells a lot of micro circuit board parts so I am sure we can find the part.  Hopefully with all of us having issues and the great recommendations we can all get our problem solved.
Title: Re: My DNS 320L wont start at all
Post by: ivan on January 22, 2017, 04:21:09 PM
korabt.  Before you do something drastic like baking it (you need a rather special temperature controlled unit to do that and they are rather expensive) get out the high power magnifying glass and inspect every soldered connection.  If it is a dry joint for a component that goes through the board you should see a black ring round the component lead - this indicated a dry joint.  Do the same for the SMT components you can, or at least my people can, see where there may be a problem and a good temperature controlled soldering iron with a fine tip should fix it/them.

Another thing to look out for is a cracked circuit track.  To repair that requires cleaning the insulating coat off the track and then use solder to bridge the crack.

cstickman.  In your case we would use either freezing spray on individual components or the heat sensing camera, sometimes both.  It could also be a faulty electrolytic capacitor which does strange things at room temperature and to test those you need some very expensive equipment (we have seen some that acted as resistors at room temperature and capacitors when very cold).

As I said before it is almost impossible to diagnose and fix electronic problems at this level in a forum.  All I can do is give you pointers as to what to look for but you have to interpret what you are seeing and then try and describe it, not an easy task.

If you stick with it ans succeed in getting you units working you will most probably learned more than you wanted to but you should also feel some pride at doing so, I know I did some 50 odd years ago when I fixed my first radio.

Good luck and ask more questions if you think that might help.
 
Title: Re: My DNS 320L wont start at all
Post by: cstickman on January 22, 2017, 05:12:10 PM
Ivan,

That is a very good suggestion to use an infrared camera.  I will have to ask some friends if they have that type of camera.  I do not have at my disposal unless they have an android app for it, LOL.  I do have some security cameras laying around the house.  I can google and see if any of them are infrared capable.  You seem pretty knowledgeable about this time of stuff do you have a shop or do this in your spare time?  I would not mind sending you the board with the power supply and paying for the repair.  Then maybe you can tell others how to fix it or what was discovered with it.  In the meantime I will research the camera and try to get my hands on some freezing spray.     
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on January 23, 2017, 07:22:58 AM
One thing I would do as a consumer electronic repair tech, I would first look for any burnt components or circuit traces and bulging capacitors. If nothing was found, then I would clean the board front and back. Then I would take a solder iron and solder and go over either the main effected area or suspect section of the board and re-solder circuit traces and component connections to the traces. In some cases this would help fix some problems. Something to try maybe. Just a suggestion.
Title: Re: My DNS 320L wont start at all
Post by: cstickman on January 23, 2017, 10:52:35 AM
FurryNutz,

What would you recommend to clean the board with?
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on January 23, 2017, 11:20:21 AM
First dust off any dust with a soft bristle brush that maybe on the board. Then use de-natured alcohol with some cotton swabs around areas that seem dirty or may have burned or scorched traces.  The re-solder any exposed traces and component connections.
Title: Re: My DNS 320L wont start at all
Post by: ivan on January 24, 2017, 06:08:35 AM
cstickman. Your sending the board to us would only work if you are resident in the EU, any other country and import/export problems crop up.

I would add one thing to FurryNutz's comment about re-soldering - use a temperature controlled iron with a very fine tip and a cored solder 1mm or less in diameter.  Also be certain that any solder you add does not bridge tracks or components.

Another thing, if you have a university or college nearby that has an electronics department you may be able to get someone there to check the board for you.
Title: Re: My DNS 320L wont start at all
Post by: cstickman on January 24, 2017, 05:05:15 PM
I actually found a place online that would look at the board for free.  You just have to ship it to them and then they will give you a quote of how much to fix and what is wrong with the unit.  I am going to try the spray first and see if I can narrow down the problem.  If not then maybe I will send to them to repair.
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on February 06, 2017, 09:30:23 AM
Were you able to get the board fixed?  ???

I actually found a place online that would look at the board for free.  You just have to ship it to them and then they will give you a quote of how much to fix and what is wrong with the unit.  I am going to try the spray first and see if I can narrow down the problem.  If not then maybe I will send to them to repair.
Title: Re: My DNS 320L wont start at all
Post by: bibile on September 28, 2017, 02:28:57 AM
I have the same issue (I put the nas in the fridge when a reboot is needed) so if anyone can update this thread... :)
Title: Re: My DNS 320L wont start at all
Post by: FurryNutz on September 28, 2017, 10:25:02 AM
Have you tried placing a laptop cooler fan under the DNS while in operation?