i understand your frustration nick completely. i too tried the tech support, long story short after being on hold for 6hrs straight, talking to 2 lvl 3 tech support, being transfered to 2 rma specialists then finally the rma dept. supervisor i was told although my product is under full warrenty they would not issue an exchange, personally stated that i bought a known faulty product, if i wanted one that "worked" i would havta go buy another one and if i had a problem with it i can take it up with the better business bureau lol hence why i am on here and appreciating the assistance and feedback from the valuable community. i'd rather continue "trying" to get this product to work since it cost so much money rather than spending another hundred and some dollars on yet another router for no reason (sadly cant take it back to the store because i bought it at circuit city XD). o well rant over. continue assistance plz 8P