I have the DCS-936L camera. I have setup twice, updated firmware, installed, reinstalled, etc. Took the unit back and got a new one, all with the same issues. The camera works properly in live mode and records all clips to the SD card. I can view clips over the web from the SD with no problems. However, when I select a clip to view in the mydlink App, it just pulls up a black screen every time. It does the same on my iPad with mydlink plus.
My phone is an iPhone 7 Plus and my iPad is an newer Air 2.
I have installed and uninstalled the apps multiple times and have a pretty good idea how to get these things working, but I am at a loss here. It obviously has nothing to do with the SD card. I have tried two different cards both cameras recorded clips to them.
I called tech support and they told me they were going to try and recreate the problem, but I have not heard back.
Any help would be appreciated.
Thank you.