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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-895L => Topic started by: mrjouroo on July 25, 2017, 03:41:11 AM

Title: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on July 25, 2017, 03:41:11 AM
isn't this router supposed to be the top model from dlink

i have reseted it , update to last firmware 1.13 but no hope

also what wrong with this firmware everything is very basic and my old cheap router have more customization

the qos feature is the worst i have ever seen. i have 50/10 connection and when i put my ps4
on high priority and i check speed on other devices they only get 10/10  !!!? really

my old 30$ router let me assign bandwidth for devices  and this 400$ router only allows me to use a stupid drag and drop menu !!!!? really



 
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on July 25, 2017, 10:13:51 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Internet Service Provider and Modem Configurations

 
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials (http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials)
http://www.foxnews.com/tech/2015/10/27/how-to-get-stronger-wi-fi-signal.html?icid=maing-grid7|main5|dl31|sec1_lnk3%26pLid%3D1839803170 (http://www.foxnews.com/tech/2015/10/27/how-to-get-stronger-wi-fi-signal.html?icid=maing-grid7|main5|dl31|sec1_lnk3%26pLid%3D1839803170)
http://www.smallnetbuilder.com/wireless/wireless-features/32896-will-a-new-ac-router-bring-you-wifi-joy
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on July 26, 2017, 02:11:28 PM
What region are you located? MEA
Has a Factory Reset been performed? YES
Was a Factory Reset performed before and after any firmware updates then set up from scratch?YES


Was the router working before any firmware updates? i called the d'link support and they told me i must update it to ver 1.13 because my connection use vlan id and ver 1.12 don't support it.

What ISP Service do you have? Cable or DSL? dsl
What ISP Modem Mfr. and model # do you have? i don't know it's from my isp and it doesn't have any information on it


i'm having new problem with it.

i can't log in to the router .first it only allows me to connect to 192.168.0.1 only once and if i refresh the page it shows me error message
" can't reach the page" and i have to turn it off and on

also after connecting to the page i can only pass the (user / password ) after that if i tried to go to other settings ( wireless  , network , management .....)

it lag and show this message " router  not found " then another message " page not found " :) :) :) :)
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on July 26, 2017, 03:00:15 PM
Did you follow this to update the FW? Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

If not I recommend you read that link and follow it and reload v1.13 FW using IE11 or FF. Clear the browser cache before and after loading the FW file. Exit the browser then try to access the router at 192.168.0.1...Be LAN cable wired to the router with the PC.

Use IE11 or FF or Opera to configure the router.

Please try to get the modem information if possible. Can post a picture of it if you can:
Adding Screenshots In A Post (http://forums.dlink.com/index.php?topic=58120.0)
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on July 27, 2017, 02:11:08 AM
i used emergency flash and flashed the firmware 1.13 and it worked

know the router works fine for 2-3 hours the the speed drop and become very slow on the 2.4gh until i restart it. most of the devices on it

about the modem it  just white box with my isp logo on it  and  my isp  use their custom firmware on it
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on July 27, 2017, 09:39:13 AM
Is QoS enabled?
How about IPv6? Disable both of these. Set Local Only on IPv6.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on July 27, 2017, 05:20:22 PM
both qos and ipv6 are off

also restarting the router don't fix it anymore

now i'm getting like 1 mbps speed  down but full 10 mbps up

tried changing the 2.4g setting but no luck

everything else work fine full speed on 5g and lan
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on July 27, 2017, 08:22:53 PM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on July 29, 2017, 12:54:18 PM
I have forwarded your information and concerns to D-Link support for review. Please stop making inflammatory comments about D-Link products as they will be removed. I understand your frustration regarding the router and your experiences. Please allow D-Link support to review this issue and allow them to make corrections and fix the problems.

This thread is locked until further notice!!!

Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 02, 2017, 08:52:30 AM
Have you tried this new beta version?
http://forums.dlink.com/index.php?topic=66830.0

It was to fix a DDNS issue however I don't know if it's fixes anything else...

I'll have D-Link review this. Do you have a case # for this if you contacted D-Link already? If you do, please PM me the Case #.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on August 02, 2017, 09:59:27 AM
haha yah the only thing worse than d'link products is their customer support.

i highly doubt that they can fix. this router has been released for 2 years and still there no good firmware lol.
i'm so done with dlink forever

i know you enjoy deleting any reply i post so enjoy deleting this as well   ::)
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 02, 2017, 10:04:47 AM
Only  posts i've deleted are the ones that are inflammatory and ones that are not relevant to other posts. I unlocked this one so we could continue with your problems with this router. I have pointed you to a beta to see if that has any help for you. I have passed this on to D-Link forum admins and other support people to have a look at this. I understand the frustration, however if you wont respond to what I've been asking for and making suggestions to you, then I hope you'll find better luck else where. We are trying to help you and and see if we can get this resolved. There maybe an issue with your unit and needs to be RMAd and getting into a new one may fix this as well. We have not seen a lot of users post about this recently and your currently the only one with this issue. So this could be a bad router all around and needs to be changed out. Something you might ask D-Link support about.

Someone maybe responding shortly.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: Gattsu on August 02, 2017, 11:07:41 AM
hello mrjouroo,

Is the issue replicated on the wired / LAN connection or only wireless?
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on August 02, 2017, 11:40:18 AM
only in 2.4g wifi the 5ghz and lan i'm getting full speed

by the way i called the support and all what told me to update the router . i told him i already updated it . then he told me to bring the router to their location which almost 4 hours driving.   
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 02, 2017, 11:54:15 AM
Just wondering if you loaded the latest Beta that I posted about?
What city are you located?

So when your testing 2.4Ghz, are you testing with mixed modes or single mode like N only on manual channel 11? Test with radio output on High and Medium? I've seen some other users with the 890L report that they had better experiences with the radio set for Medium. Can you try this?
What devices do you have connected on the 2.4Ghz radio?

If it comes to this, I would make contact with support and ask for an RMA and you can even do this, as for a cross shipped unit. They will ship you a new unit and then you ship your old one back. They'll charge you if you don't send the unit back. This would give you time to test the new unit out and see if it corrects what your seeing with your current unit.


only in 2.4g wifi the 5ghz and lan i'm getting full speed

by the way i called the support and all what told me to update the router . i told him i already updated it . then he told me to bring the router to their location which almost 4 hours driving.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on August 02, 2017, 01:03:27 PM
i tried what you said

reset - upgrade - reset

then tested different setting for it low-medium-high /diffrent channels / used 20 hz

nothing changed

the speed on the 2.4ghz channel seems to be restricted to be under 10 mbps

it reminds me to what i was getting  when i used qos

i think it a problem with the device keeping setting even after reset
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 02, 2017, 01:41:35 PM
Is the issue replicated on the wired / LAN connection or only wireless?
What devices do you have connected to the 2.4Ghz wifi?

When your speed testing on 2.4Ghz, what device(s) are you using? Have you tested different devices on 2.4Ghz to see any differences?
When speed testing, are you disabling ALL other devices on 2.4Ghz and only testing with one connected device?
Can you do a wifi can to see what neighbors are near by and how many neighbors are near by on 2.Ghz? What channels are they using and how many?
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on August 03, 2017, 01:34:08 AM
Is the issue replicated on the wired / LAN connection or only wireless? already answer it only 2.4ghz 
What devices do you have connected to the 2.4Ghz wifi? the only devices is mine to test it ipad - laptop - android


When your speed testing on 2.4Ghz, what device(s) are you using? Have you tested different devices on 2.4Ghz to see any differences?
When speed testing, are you disabling ALL other devices on 2.4Ghz and only testing with one connected device? yes i tried that
Can you do a wifi can to see what neighbors are near by and how many neighbors are near by on 2.Ghz?yes i used wifi analyzer in android and there only 1 wifi from neighbors
What channels are they using and how many?i tried changing my wifi channel and from the wifi analyzer app their channel have changed so i guess their wifi in auto mode
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 03, 2017, 05:36:08 AM
I would recommend that you phone contact your regional D-Link office again and ask for a RMA for this unit. See if they can do a cross ship you a unit. This needs to be supported by your regional D-Link support office.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on August 06, 2017, 04:34:07 AM
i called the customer support and they told me to call maintenance i called and they told me to bring the router to their location which approximately 3-4 hours away.
i told them that it too far away and asked for shipping option and they told to bring the router to them then asked me if there anything else the can help with.then i called customer service again and told her what happened with the maintenance. she just kept repeating "do you want me to give you maintenance number" and" do you want me to direct to sale department to buy new router ".then i asked to speak with supervisor then i got the same response from him.i just bought the top model a spent a lot of money on this company to be treated like that what a shame.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 06, 2017, 11:26:29 AM
Who is this maintenance place? Is there a web site or just a phone number for this place?

I'll see if USA can do anything however I presume they can't as you are in a different region. Maybe they can make contact with them. Can't promise anything.

Is there no way you can get the router to this maintenance place by car if needed?

Where did you purchase the router from?
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: mrjouroo on August 06, 2017, 03:40:22 PM
thanks
 
i can see now that you the only one who really offered help.

anyway i will try to go to their location  and i hope that will be the last time to interact with the d'link customer service again.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on August 06, 2017, 04:25:59 PM
I wish I could be of more help. Let us know if you can get to this maintenance office. I would ask for an RMA.
Title: Re: dir-895l dropping wifi - rebooting by itself - stupid connect
Post by: FurryNutz on February 01, 2018, 08:04:44 PM
http://forums.dlink.com/index.php?topic=73056.0 (http://forums.dlink.com/index.php?topic=73056.0)