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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-827 => Topic started by: backdrop001 on August 01, 2013, 09:09:51 PM

Title: connection drops when playing rift
Post by: backdrop001 on August 01, 2013, 09:09:51 PM

i just got this router a few days ago and everytime I play the mmo rift I get freezes and connection drops.

I have Comcast for my internet and am wired on my PC.

I do have my devices reserved.

Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 01:09:49 AM

anyone at all have any ideas, I've noticed it also happen occasionally when running vent.

Title: Re: connection drops when playing rift
Post by: FurryNutz on August 03, 2013, 11:32:25 AM

Link>

Welcome! (http://forums.dlink.com/index.php?topic=41537.0)

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates?
• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS (http://vonage.nmhoy.net/qos.html) or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS (http://en.wikipedia.org/wiki/Quality_of_service) or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server (http://forums.dlink.com/index.php?topic=48695.0) feature. Tools/Time.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)

 
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0)

• Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
• If you have any of these options, Try turning OFF or ON Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.
• Enable WMM Enable (http://forums.dlink.com/index.php?topic=50738.0) Under Advanced/Advanced Wireless.
• Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

Please review this for gaming:
Gaming and QoS for XBL (http://forums.dlink.com/index.php?topic=42011.0)

Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 12:09:10 PM

•What Hardware version is your router? Look at sticker under router.
A1
•Link>What Firmware version is currently loaded? Found on the routers web page under status.
1.01

•What region are you located?
usa

•Are you wired or wireless connected to the router?
wired

•Has a Factory Reset been performed?
no



Internet Service Provider and Modem Configurations
•What ISP Service do you have? Cable or DSL?
is Comcast cable

Title: Re: connection drops when playing rift
Post by: FurryNutz on August 03, 2013, 01:36:23 PM

What ISP Modem Mfr. and model # do you have?

LEt us know if you can try some of the other suggestions and what the results are.

Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 04:01:01 PM

isp is Comcast the
modem is ubee model number v10c035 I think was kind of hard to read

Title: Re: connection drops when playing rift
Post by: backdrop001 on August 03, 2013, 09:11:58 PM

and I did upgrade just now the firmware to 1.04 and its still doing it.

Title: Re: connection drops when playing rift
Post by: FurryNutz on August 18, 2013, 12:11:46 PM

Can you provide some feedback on the questions and suggestions provided?
This could be an ISP modem or service issue as well.

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.