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Author Topic: DCS-936L loses wifi Connection few times a day  (Read 195 times)

shibawis

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DCS-936L loses wifi Connection few times a day
« on: November 05, 2017, 12:46:12 AM »

Hi,

My webcam DCS-936L is on wifi, near to my router.
I got the last new beta firmware (BETA Firmware v1.05.07 (Build 3306))

The led behind is Solid green and the camera send me automatically each 60sec - 6 frames to my emailbox.
The camera send me email all the day emails, then stop.
So i check the camera and the led is Blinking orange.
So i push on the button WPS on the camera and the router, led go green. The connection work again.

I have this issue few times a day.
Why the camera go from green to blinking orange?

The camera is 1 meter next the router, no wall, and i do not have interference.


I have others cameras - the 932L or 5020L that works fine without losing connection, so it's not the wifi or router or the room.

Thanks for helping,
Best regards,

Firmware Information
Current Firmware Version:1.05.07
Current Firmware Build Number:3306
Current Agent Version:2.2.0-b08
Hardware Version A
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FurryNutz

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Re: DCS-936L loses wifi Connection few times a day
« Reply #1 on: November 05, 2017, 12:53:44 PM »

Link>Welcome!

  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
Try using a Static IP address ON the camera?

Was a factory reset performed after loading the last FW and set up from scratch?
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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shibawis

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Re: DCS-936L loses wifi Connection few times a day
« Reply #2 on: November 07, 2017, 12:48:33 PM »

Hi FurryNutz,

Here are my answers :

- Belgium
- Router is provided by Proximus (main internet provider in Belgium - few millions router sold - Model : BBOX3)
- Wireless mode : WPA2 - Personnel  - 2.4GHz
- 50cm distance between the Camera and the main host router
- Yes i had to fill static address and then i successfully added it to myDlink app local/distant
- no factory reset, because i pushed the last FW from the web browser in the menu Maintenance > Firmware Upgrade


My 932L and 5020L are working perfectly.


Other thing :
When i disconnect the power of the DSC-936L, and reconnect,
why it does not connect automatically to the router like My 932L and 5020L ?
I have to push WPS button for reconnection

How can i access to the error log file to send you more information?


Thanks for help,
Best regards,
« Last Edit: November 07, 2017, 12:51:46 PM by shibawis »
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FurryNutz

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Re: DCS-936L loses wifi Connection few times a day
« Reply #3 on: November 07, 2017, 02:58:39 PM »

Try a factory reset, then this time, associate the camera to the main host routers SSID name and PW and not WPS.
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shibawis

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Re: DCS-936L loses wifi Connection few times a day
« Reply #4 on: November 10, 2017, 11:51:06 PM »

Hi FurryNutz,

Thanks for you help,
Reset factory, and associete with SSID is working.

The camera didnt lost his connection since,

Best regards from Belgium
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FurryNutz

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Re: DCS-936L loses wifi Connection few times a day (RESOLVED)
« Reply #5 on: November 11, 2017, 11:36:21 AM »

Good to hear. Enjoy.  ;)
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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