I use D-ViewCam 2.02 to record video from 4 cams in our 2 restaurants.
I am recording video from a DSC-2121, set up in D-viewcam. I can see the live video in D-ViewCam and the red record button is blinking. I assumed it was recording, as I can see the files in the folder (with the camera name) is getting created and growing. (to about 860 MB per file per hour). I also have 2 x DCS-6110 recording in the same software and they work fine. I can watch what I have recorded.
However when I go to “Video search and playback” and try to watch or convert the video files from the DCS-2121 to AVI, it just shows black screen. Even the green “time and date” text, in the top left corner of the video, is not updating properly. At first I taught it was because I was connecting via a remote connection to the PC with D-Viewcam on, but now I have a monitor connected, and it’s the same thing.
The video recording looks like this when i try to play from the DCS-2121
This morning 50.000 Kroner (about 9.000 euro) was stolen from a safe, right in front of the hidden (DCS-2121) camera, and my boss (and the few other co-works who know about the hidden camera) are waiting to see who of our kitchen/service personal, stole the money from the safe.
The video from our DCS-6110 cameras are recording from the same D-Viewcam software installation and saving files of the same (slightly smaller) file size, in a folder RIGHT next to the folder that is suppose to hold the DCS-2121 recordings.
So I have the files (in different sizes) yet I cannot see them or convert them to anything I can see. Please help me. If I cannot produce the video of the thief, I am afraid I will lose my job, as my boss have told me how important it was that this new camera is recording properly, in case this happens. (we got the camera because someone have been stealing stuff)
Please help. If this video recording is not watchable, I am afraid I will lose my job.
Edit info:
The files are named
S050001624.dvf and
S050001624.dvfh (dvf file is aprox 800 MB and the .dvfh file is aprox 1.7 Mb.) It makes one of each + a jpg screenshot every hour. (the jpg is watchable)
Link to files the DCS-2121 recordet (for 1 hour)http://ktit.dk/images/S100001902.dvf
http://ktit.dk/images/S100001902.dvfh
http://ktit.dk/images/S100001902.jpg
The only one I can get anything from is the jpg.
