D-Link Forums

D-Link Wireless Routers for Home and Small Business => DIR-2660 => Topic started by: Bildos on June 08, 2020, 12:47:19 PM

Title: D-Link defend - DOWN!
Post by: Bildos on June 08, 2020, 12:47:19 PM

I’m really unhappy customer.

D-Link defend service is down for last few days. Can you please restore this service?  This service is part of 2660 device!

Title: Re: D-Link defend - DOWN!
Post by: FurryNutz on June 08, 2020, 01:47:12 PM

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that online chat or phone contact has better immediate results over using email.
Let us know how it goes please.

Title: Re: D-Link defend - DOWN!
Post by: GreenBay42 on June 09, 2020, 09:09:19 AM

I believe the service went down for maintenance. You may need to reboot the router, and log out/back in to the app. If not please contact tech support directly to report it. I will email them to see if it is up.

Title: Re: D-Link defend - DOWN!
Post by: FurryNutz on June 09, 2020, 09:22:12 AM

Thank you Sir.  ;)

Title: Re: D-Link defend - DOWN!
Post by: GreenBay42 on June 10, 2020, 06:01:16 AM

Response from engineers:

We have received reports that iOS users are experiencing issues while initially launching the D-Link defend app for the McAfee-powered routers using the D-Link Wi-Fi app v1.2.7.  We have found the root cause and are now working on a fix to rectify the problem.  A newer version of D-Link Wi-Fi app v1.2.8 will be available for download from the App Store on June 15th, 2020

Title: Re: D-Link defend - DOWN!
Post by: FurryNutz on June 10, 2020, 10:02:44 AM

Thank you Sir.  ;)