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Author Topic: Dir-657 always crashes when downloading  (Read 14230 times)

dendirk

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Dir-657 always crashes when downloading
« on: February 10, 2013, 01:41:12 AM »

Hi,

Since the start the router always looses the internet connection when downloading large files!
Especially when other uses the wifi at the same time. I use my pc on a network cable

I always have to manually switch the router on and off.

Any ideas how to prevent this?

Thanks
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FurryNutz

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Re: Dir-657 always crashes when downloading
« Reply #1 on: February 10, 2013, 08:31:28 AM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?

What kind of downloads are you doing? Torrents or standard downloads from various web sites?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem make and model do you have?

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set Time and Time Zone under Tools/Time.

Link>Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

Turn off WISH, and WPS under Advanced.
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jdegreef

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Re: Dir-657 always crashes when downloading
« Reply #2 on: February 10, 2013, 11:50:08 AM »

Hi,

Since the start the router always looses the internet connection when downloading large files!
Especially when other uses the wifi at the same time. I use my pc on a network cable

I always have to manually switch the router on and off.

Any ideas how to prevent this?

Thanks

In Setup > Wireless Settings > Manual Wireless Network Setup try setting 802.11 Mode to "Mixed 802.11g and 802.11b" (avoid 802.11n) and let us know if it fix your connection problem. It seems the dri-657 has a problem with 802.11n, at least for some of us.

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FurryNutz

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Re: Dir-657 always crashes when downloading
« Reply #3 on: February 12, 2013, 10:25:46 AM »

Any status on this?  ???

Hi,

Since the start the router always looses the internet connection when downloading large files!
Especially when other uses the wifi at the same time. I use my pc on a network cable

I always have to manually switch the router on and off.

Any ideas how to prevent this?

Thanks
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

dendirk

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Re: Dir-657 always crashes when downloading
« Reply #4 on: February 12, 2013, 11:28:14 AM »

sorry the router died im on a spare one now.

As stated i was downloading on a utp cable not wireles N b or g
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FurryNutz

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Re: Dir-657 always crashes when downloading
« Reply #5 on: February 12, 2013, 11:32:16 AM »

Ah, were you able to get the router into RMA?

What ISP Service do you have? Cable or DSL?
What ISP Modem make and model do you have?


Keep us posted on results of RMA.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

dendirk

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Re: Dir-657 always crashes when downloading
« Reply #6 on: February 12, 2013, 11:35:05 AM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router. A1
Link>What Firmware version is currently loaded? Found on routers web page under status.  firmware 1.01
What region are you located?  Europe Belgium

What kind of downloads are you doing? Torrents or standard downloads from various web sites? Newsgroups
Has a Factory Reset been performed? NO

What ISP Service do you have? Cable or DSL? Cable
What ISP Modem make and model do you have? Motorola / SBV6120E (DOCSIS)
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dendirk

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Re: Dir-657 always crashes when downloading
« Reply #7 on: February 12, 2013, 11:36:42 AM »

No RMA yet router is still here
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FurryNutz

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Re: Dir-657 always crashes when downloading
« Reply #8 on: February 12, 2013, 11:41:50 AM »

Get it into RMA, should get you a new one. Keep us posted.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jdegreef

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Re: Dir-657 always crashes when downloading
« Reply #9 on: February 13, 2013, 05:33:52 AM »

As stated i was downloading on a utp cable not wireles N b or g

I know but you said that it was disconnecting "when other uses the wifi at the same time."
That's why I though it could be related.

BTW, I'm from Brussels ;)

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dendirk

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Re: Dir-657 always crashes when downloading
« Reply #10 on: February 13, 2013, 11:30:45 AM »

Yes but also when nobody is using the wifi, i must say i have many many devices on wifi.

*sonos 3 speakers + bridge
*iphone
*ipad
*nexus 7
*nexus 4
*alarm system
*ibookpro

one thing i know for sure it wasn't in the beginning

btw the router is back alive the powersupply was dead.

Hallo Brussel alles in orde daar Antwerpen hier
« Last Edit: February 13, 2013, 11:33:00 AM by dendirk »
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FurryNutz

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Re: Dir-657 always crashes when downloading
« Reply #11 on: February 13, 2013, 11:44:20 AM »

Good to hear, I would maybe start by turning OFF all the wireless devices and then Turn on 1 or 2 and do a test. See what happens, then continue and graduate turning on the next device.

I would also ask you to configure your torrent downloads to one seed up or down and see if this results in anything while devices are online.

Hoping that maybe narrowing down the issue here that you can find the problem.

Are these devices all doing something when the router seems to crash while downloading?


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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

dendirk

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Re: Dir-657 always crashes when downloading
« Reply #12 on: February 13, 2013, 12:00:39 PM »

mainly the sonos devices play music but not all the time...  hard to pinpoint
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dendirk

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Re: Dir-657 always crashes when downloading
« Reply #13 on: February 17, 2013, 10:47:43 AM »

Im back and i think i solved the problem.
My astraweb was on 45 connections.... i lowered the connections to 10 and since then no more crashes.
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FurryNutz

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Re: Dir-657 always crashes when downloading
« Reply #14 on: February 17, 2013, 10:49:02 AM »

What is Astraweb?

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
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