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The Graveyard - Products No Longer Supported => Other D-Link Products => Topic started by: Mandarola on December 23, 2018, 02:08:45 PM

Title: I can't access internet by cell phone in my router DIR-809
Post by: Mandarola on December 23, 2018, 02:08:45 PM
Hello guys,

I am having a problem with my dir-809 router. I can't connect my internet by phone, just by notebook. However, if I remove the internet cable from my DIR-809, my phone can access the router, but not the internet connection (sure). With the internet cable, I can access my ssid only by notebook.

My hardware version is A2, firmware 1.11.

My connection is PPoE.

I need help.
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: FurryNutz on January 01, 2019, 10:52:33 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)



Internet Service Provider and Modem Configurations

What phone are you using to try to connect to the DIR router?

Are you having the phone connect to the same SSID and PW configured on the DIR router?
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: Mandarola on January 18, 2019, 07:48:51 AM
My hardware version is: A2.
Firmware 1.09
I'm living in Brazil.

My ISP Service is Cable.
I don't use modem, only this router.

I'm tryint to connect by Motorola MOTO G 5.

Yes, for the last question.
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: FurryNutz on January 18, 2019, 08:32:59 AM
This model router had to be connected to a MODEM or ethernet provided ISP services to connect to the internet:
ftp://ftp.dlinkla.com/pub/DIR-809/DIR-809_A2_QIG_v1.01.pdf (http://ftp://ftp.dlinkla.com/pub/DIR-809/DIR-809_A2_QIG_v1.01.pdf)
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: Mandarola on January 18, 2019, 09:49:04 AM
Quote from: FurryNutz on January 18, 2019, 08:32:59 AM
This model router had to be connected to a MODEM or ethernet provided ISP services to connect to the internet:
ftp://ftp.dlinkla.com/pub/DIR-809/DIR-809_A2_QIG_v1.01.pdf (http://ftp://ftp.dlinkla.com/pub/DIR-809/DIR-809_A2_QIG_v1.01.pdf)

but I accessed internet before...using this router and I never used modem ...
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: FurryNutz on January 18, 2019, 09:50:21 AM
You sure? The router needs input from a ISP service via modem or Ethernet on it's WAN port for it to work.
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: Mandarola on January 21, 2019, 03:11:23 AM
Yes, I'm absolutely sure in relation to this trouble.
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: FurryNutz on January 21, 2019, 09:59:02 AM
You might see if the model router has a repeater mode. Other than this, this router needs a wired RJ45 connection to it's WAN port from a ISP service port or a ISP Modem to give Internet access.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: Mandarola on January 24, 2019, 04:20:51 PM
this router model has repeater model and I use rj45 cable to connect to this router.
Title: Re: I can't access internet by cell phone in my router DIR-809
Post by: FurryNutz on January 25, 2019, 05:48:48 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.