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Author Topic: Unable to view content on Mobile app  (Read 4172 times)


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Unable to view content on Mobile app
« on: January 13, 2015, 06:37:18 PM »

I have a DSL-2890AL running the latest firmware version. I have a couple of ext HDD plugged in and when I connect via a PC on the network I can browse and open files fine. I have a mixture of mobile (iPad min and S3 and S5 running android), with these I have loaded the Shareport app and when on the network at home I can browse the list view of pictures and videos but when I click on say a picture all I get is a blank screen. With teh videos I get an option as to wha I want t open the file with, have tried a variety (vlc and the default) but again nothing plays on miobile device.

Am I doing something completely wrong here and have missed something basic.

Thanks in advance and any further info I can supply please let me know.


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Re: Unable to view content on Mobile app
« Reply #1 on: January 14, 2015, 07:51:32 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

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