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D-Link Wireless Routers for Home and Small Business => Information => Archive => Topic started by: jojorios on July 21, 2009, 07:04:30 AM

Title: FIOS & DGL 4500
Post by: jojorios on July 21, 2009, 07:04:30 AM
Well I got FIOS and I wanted to replace the Actiontec Router that they gave me with my DGL-4500.  I have been reading DSL Reports forums and it shouldn't be a problem.  But for me, it's just not working.  I think I've narrowed it down to my DGL-4500.  This is the thread I had started on DSL Reports.

http://www.dslreports.com/forum/r22678588-fiber-tech-Fios-Internet-3520TV-D-Link-DGL4500

When I connect my DGL to FIOS i get a new IP address.  I do get a connection to the internet but it's definetly not a good one.  When I ping yahoo.com and google.com i get 25-50% packet loss.  I'm running Firmware 1.15 and bought my DGL when it first came out.  Could it be possible there is a setting that I'm missing that I need to change to get it to work?  Or possibly I need to exchange my router?  Does revision A/B matter?

Thank you all in advance.
Title: Re: FIOS & DGL 4500
Post by: MrDoomMaster on July 21, 2009, 07:06:15 PM
Hello,

In my case, my ActionTec router was connected via a coaxial cable, so I was unable to directly plug in my DGL-4500. What I did was turn the ActionTec router into a bridge and that works perfectly. My DGL maintains the WAN IP and other configuration settings just as if the ActionTec was never there to begin with.

You can do some Googling on this, but here is a guide to get you started on setting up the ActionTec as a bridge if you want to go that route:
http://www.dslreports.com/forum/r19559467-How-To-MI424WR-Network-Bridge-working-FIOS-TV
Title: Re: FIOS & DGL 4500
Post by: jojorios on July 22, 2009, 06:15:11 AM
Actually my Actiontec was originally through Coaxial.  I have already called up and switched over to the Ethernet connection.  This is where I'm completely stuck.  I receive an Ip fine from FIOS on my DGL but as far as internet connection goes, it's like it doesn't exist.  I can ping websites but get all sorts of packet loss.  The google main page comes up after about 20 seconds but after that everything else times out.  I suspect it's my DGL.  I bought it about a year ago.  Does anyone think I might be able to call up DLink and get an exchange for a new one?
Title: Re: FIOS & DGL 4500
Post by: EJeanmaire on July 22, 2009, 12:04:56 PM
What happens if you connect directly to the FIOS ONT (box, whatever), take the router of the equation and see if you still have trouble.
Title: Re: FIOS & DGL 4500
Post by: jojorios on July 22, 2009, 12:22:07 PM
Hmmm now sure how that would work.  I'll definetly give it a try tonight and see.  I'll post results later.  IF i did need to change my router though, do you guys think it would be easy with D-Link or are they gonna make it a very hard process?
Title: Re: FIOS & DGL 4500
Post by: jojorios on July 23, 2009, 07:39:00 PM
Well I connected my PC directly to the ONT and i get an IP and full internet.  So it's looks it's down to the DGL.  I'm currently on the phone with them trying to get an RMA.
Title: Re: FIOS & DGL 4500
Post by: MidwayMayhem on July 29, 2009, 05:59:05 AM
Try adjusting the MTU setting on your DGL.  Just doing a quick search, it looks like Fios should be 1492. 
Title: Re: FIOS & DGL 4500
Post by: jojorios on July 29, 2009, 06:08:07 AM
Yep, I had tried that also.   No luck.
Title: Re: FIOS & DGL 4500
Post by: ek703 on July 29, 2009, 07:38:59 AM
I replaced the actiontec router with the dgl-4500 successfully.  Only thing I had to do was call verizon so they could break the DHCP lease.  Speed is a little improved, prioritized vonage in QoS - phone seems better.  I replaced the actiontec with the dgl because bandwidth was bad and would drop periodically.  The dgl is a little better but requires a daily reboot which is more frequent than the actiontec needed.  Another issue is that I couldn't entirely divorce the actiontec because the cable boxes get their content from the ethernet connection and not the coax as some have alluded to in the past.  The actiontec is now plugged in on the inside interface of the dgl and the fios programming information has been restored. 

Side note:
Not sure why the router needs constant rebooting.  I have read in a couple of places that there might be an issue with the 1.20 firmware.  Hopefully there will be an update soon.  Anyone know how to fix?
Title: Re: FIOS & DGL 4500
Post by: Reinvented on July 29, 2009, 10:11:05 AM
Try adjusting the MTU setting on your DGL.  Just doing a quick search, it looks like Fios should be 1492. 

No, Fios MTU should NOT be 1492.  Not sure where you read that, but it is wrong.  1500 which is default, is what it should be left at, due to the high amount of bandwidth.  Anything lower than that could cause disconnects.  I assume you are saying it should be 1492 due to some older installs using PPPoE, rather than DHCP.
Title: Re: FIOS & DGL 4500
Post by: jojorios on July 29, 2009, 12:50:15 PM
Yeah since i'm on DHCP so it should be 1500 which is my default.  I did try 1492 just to test last week and it didn't change anything.  Still no internet.  Hopefully I should have my new router by end of this week.
Title: Re: FIOS & DGL 4500
Post by: Lycan on July 29, 2009, 04:01:53 PM
Try locking the WAN port speed to 100Mbps.
Title: Re: FIOS & DGL 4500
Post by: jojorios on July 29, 2009, 04:26:02 PM
Unfortunately, I tried that also and nothing.  The whole way this isn't working is just strange.
Title: Re: FIOS & DGL 4500
Post by: Reinvented on July 29, 2009, 05:04:48 PM
Unfortunately, I tried that also and nothing.  The whole way this isn't working is just strange.

It's weird.  I'm using Fios, since I just moved.  My install is using Coax, however I do not have an AT router (Westell instead), and it is behind my DGL-4500.  Everything is just peachy except for the other quirks.  I'll do some testing to see if I can help you further.
Title: Re: FIOS & DGL 4500
Post by: EJeanmaire on August 03, 2009, 02:31:41 PM
Another issue is that I couldn't entirely divorce the actiontec because the cable boxes get their content from the ethernet connection and not the coax as some have alluded to in the past.  The actiontec is now plugged in on the inside interface of the dgl and the fios programming information has been restored. 

I'm pretty sure you have to set some IP address reservations for the boxes, they insist on having addresses in a certain range, 192.168.1.100-1XX I believe (its been awhile).

Quote
Side note:
Not sure why the router needs constant rebooting.  I have read in a couple of places that there might be an issue with the 1.20 firmware.  Hopefully there will be an update soon.  Anyone know how to fix?

Welcome to the party; and no, there is no fix.
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 03, 2009, 03:54:52 PM
Got my new router.  Revision a2, firmware 1.12.....and still nothing.

Any chance it could possibly be the ONT?  Or some type of setting on their side when they changed me from Coax to Ethernet that they didn't change?  It just seems like it's a router setting because I can connect my PC directly to the ONT and get full speeds.  It's only with the DGL that this happens.
Title: Re: FIOS & DGL 4500
Post by: Reinvented on August 04, 2009, 10:27:47 AM
What I don't understand is that if you have TV, why switch to Ethernet?  Coax is what you SHOULD use.  You could have even set the AT in bridge mode, or move it behind the DGL-4500.
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 04, 2009, 11:06:24 AM
Why SHOULD I be using coax?  The reason I don't want to use the Actiontec Router first would be because plain and simple, the router sucks.  The Nat Table sucks, the options, port forwarding everything about it sucks.  I would have a lot more control of my network with my DGL.
Title: Re: FIOS & DGL 4500
Post by: EJeanmaire on August 04, 2009, 12:48:49 PM
Got my new router.  Revision a2, firmware 1.12.....and still nothing.

Any chance it could possibly be the ONT?  Or some type of setting on their side when they changed me from Coax to Ethernet that they didn't change?  It just seems like it's a router setting because I can connect my PC directly to the ONT and get full speeds.  It's only with the DGL that this happens.

Nevermind, confused your situation with the other person.
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 05, 2009, 06:28:33 AM
Do the boxes have ethernet jacks?  If not, theres your answer.

Kind of confused what you mean by this?  What does Ethernet jacks on the STB Boxes have to do with it?  The STB boxes would still be connected by coaxial.  Just to clear up any confusion,  this is the setup I am trying to achieve.

http://www.dslreports.com/faq/15993
Title: Re: FIOS & DGL 4500
Post by: wired203 on August 05, 2009, 09:26:05 AM
Perhaps Multi Nat issues between the router and pc?

The person who spoke of bridge mode was something I actually did with my qwest dsl connection where I turned the actiontec into just a strait modem and then managed everything with the DGL which fixed some issues I had.
Title: Re: FIOS & DGL 4500
Post by: EJeanmaire on August 05, 2009, 09:28:01 AM
Got my new router.  Revision a2, firmware 1.12.....and still nothing.

Any chance it could possibly be the ONT?  Or some type of setting on their side when they changed me from Coax to Ethernet that they didn't change?  It just seems like it's a router setting because I can connect my PC directly to the ONT and get full speeds.  It's only with the DGL that this happens.

Call Verizon and have them break the DHCP lease?
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 05, 2009, 10:50:48 AM
Call Verizon and have them break the DHCP lease?

Yep, done that.  Up to the point where I had them verify the IP address that my DGL had received.   Everything matched up.  Still nothing though.
Title: Re: FIOS & DGL 4500
Post by: Syaoran on August 05, 2009, 12:01:09 PM
Did you copy your modems MAC address to the router? 
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 05, 2009, 06:06:52 PM
So far I've tried, setting the MTU to 1492 & 1500.  Copying the Mac Address, forcing the WAN port speed, turning off gamefuel, in all different combination's.  Releasing and renewing the lease with Verizon on the phone and the DGL connected & verifying my new IP address.  I've tried some other things that I can't think of off the top of my head.  It just doesn't want to work.  I was really hoping that it was something wrong with my original modem because it should work out the box.  From all my calls to Verizon I know that as long as the lease is released, I'm not mac bound.  Since I'm on DHCP my MTU should be 1500 which is the default on he DGL.  I had told them the reason that I wanted to change the router and they had told me they had received numerous calls because of the problems with the actiontec and that most of the time it should be a plug and play experience with a new router, specially something like the DGL 4500.  Now I'm back to step one and since Verizon won't really troubleshoot because it's not their router, I'm pretty much stuck.
Title: Re: FIOS & DGL 4500
Post by: wired203 on August 06, 2009, 08:28:57 AM
Reconnect the actiontec and put it into bridged mode.  Then use the router.
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 12, 2009, 05:30:23 PM
I was trying to find a faq to setup the bridge mode.  I'm not too familiar with this.  I found a few on DSLReports but they seem to be when the internet is coming in through the coax cable.  Does anyone have instructions on how to do it with the internet coming in through the ethernet?
Title: Re: FIOS & DGL 4500
Post by: d01100100 on August 14, 2009, 07:54:53 AM
If you have internet coming in via the ethernet, you don't need to setup bridge mode.  As long as you release the DHCP from the actiontec and either clone the MAC or sometimes the router will just work without changing it.  You only need to have the actiontec on the network if you're using FIOS TV for the guide or VOD.

Here's a link to the various configurations, including diagrams.

http://www.dslreports.com/faq/verizonfios/3.0_Networking
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 15, 2009, 02:35:45 PM
If you have internet coming in via the ethernet, you don't need to setup bridge mode.  As long as you release the DHCP from the actiontec and either clone the MAC or sometimes the router will just work without changing it.  You only need to have the actiontec on the network if you're using FIOS TV for the guide or VOD.

Here's a link to the various configurations, including diagrams.

http://www.dslreports.com/faq/verizonfios/3.0_Networking

Well I got FIOS and I wanted to replace the Actiontec Router that they gave me with my DGL-4500.  I have been reading DSL Reports forums and it shouldn't be a problem.  But for me, it's just not working.  I think I've narrowed it down to my DGL-4500.  This is the thread I had started on DSL Reports.

http://www.dslreports.com/forum/r22678588-fiber-tech-Fios-Internet-3520TV-D-Link-DGL4500

When I connect my DGL to FIOS i get a new IP address.  I do get a connection to the internet but it's definetly not a good one.  When I ping yahoo.com and google.com i get 25-50% packet loss.  I'm running Firmware 1.15 and bought my DGL when it first came out.  Could it be possible there is a setting that I'm missing that I need to change to get it to work?  Or possibly I need to exchange my router?  Does revision A/B matter?

Thank you all in advance.
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 18, 2009, 08:19:22 PM
My friend let me borrow a D-Link WBR-1310 that he had lying around, so I connected it to the ONT directly, and what do you know I have full internet.  Put my DGL 4500 back on and 50-75% packet loss.  I think I'm just gonna buy a DIR-655 and pray to go that works, and use my DGL as a hub in another room. 
Title: Re: FIOS & DGL 4500
Post by: jojorios on August 26, 2009, 06:08:36 AM
Received my brand new DIR-655.  And same deal.  Looks like as much as I love these routers I'm gonna have to try another brand or something.  I don't understand how the older  cheaper D-Link WBR-1310 worked perfect and these top of the line DGL 4500/DIR 655  don't work for me.  The same issue happens, I got an IP & 75% packet loss.
Title: Re: FIOS & DGL 4500
Post by: MajorMulligan on December 31, 2010, 09:50:33 AM
If you have internet coming in via the ethernet, you don't need to setup bridge mode.  As long as you release the DHCP from the actiontec and either clone the MAC or sometimes the router will just work without changing it.  You only need to have the actiontec on the network if you're using FIOS TV for the guide or VOD.

Here's a link to the various configurations, including diagrams.

http://www.dslreports.com/faq/verizonfios/3.0_Networking

This is exactly what I have been searching for! Your link above led me to this configuration:

http://www.dslreports.com/faq/12506 (http://www.dslreports.com/faq/12506)

The problem I have is the double NAT with the VN9100EM being the primary and my DGL-4500 being the secondary. I plan to reverse the order, release the DNS and clone the MAC and hopefully be able to use the DGL-4500 as the primary and the VN9100EM as the secondary for the FIOS Guide/VOD. I’ll be trying this as soon as I get home for work tonight… Thanks for the post!
Title: Re: FIOS & DGL 4500
Post by: NukSoldr on October 08, 2011, 01:26:17 PM
just a note, you don't have to call verizon to release the lease, you can do that from the routers settings page.


Title: Re: FIOS & DGL 4500
Post by: FurryNutz on October 11, 2011, 08:41:26 AM
@NukSoldr
Whats the status on this?  ???
Title: Re: FIOS & DGL 4500
Post by: Hard Harry on October 11, 2011, 05:25:33 PM
Status is it was a year old topic. :-)

He's right though. Shouldn't have to call Verizon, you can do it from the router.
Title: Re: FIOS & DGL 4500
Post by: FurryNutz on May 22, 2012, 02:52:13 PM
DSL Reports FIOS Information (http://www.dslreports.com/nsearch?q=FIOS&cat=remark&advanced=1&119=1&nk=nk:tt74487797)