D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-930L => Topic started by: shoe on December 26, 2014, 06:23:23 AM

Title: Clear the cloud
Post by: shoe on December 26, 2014, 06:23:23 AM: I have a 930 l that died on me but it still shows up in the cloud how do I get rid of it.
I know the instructions say select remove but the camera is dead and will not work plugged in or not there is no remove option
Title: Re: Clear the cloud
Post by: FurryNutz on December 27, 2014, 12:44:20 PM: Log into the Mydlink.com web site services using a web browser and remove the device from there...
Is there a "Delete Device..." link located on the page? I have one for my DIR-880L thats not currently online.

What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Title: Re: Clear the cloud
Post by: shoe on December 27, 2014, 12:52:50 PM: You can only delete the device if the device is active or working this device is dead
Title: Re: Clear the cloud
Post by: FurryNutz on December 27, 2014, 01:00:16 PM: I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Clear the cloud
Post by: shoe on December 27, 2014, 01:02:27 PM: I would rather have a root canal but I will monday
Title: Re: Clear the cloud
Post by: FurryNutz on December 27, 2014, 01:03:11 PM: ::) Good Luck.
Title: Re: Clear the cloud
Post by: JavaLawyer on December 28, 2014, 11:29:22 AM: Quote from: shoe on December 27, 2014, 12:52:50 PM
You can only delete the device if the device is active or working this device is dead

The device does not have to be active to delete the entry from mydlink. Log into your mydlink account and select the device you want to delete. mydlink will attempt to connect to the device, but will fail if the device is not live. When the connection attempt fails, you should see a "Delete Device" link on the bottom right corner of the pane.
Title: Re: Clear the cloud
Post by: shoe on December 28, 2014, 11:42:14 AM: I had to reduce my zoom level to 75% to see it in the lower corner Thank You
Title: Re: Clear the cloud
Post by: JavaLawyer on December 28, 2014, 11:43:16 AM: Quote from: shoe on December 28, 2014, 11:42:14 AM
I had to reduce my zoom level to 75% to see it in the lower corner Thank You

Glad to help. Ideally, the removal option should be easier to find, but that's where it's always been... ;)
Title: Re: Clear the cloud (RESOLVED)
Post by: FurryNutz on December 28, 2014, 11:46:55 AM: Glad you found it, i knew it was there, hehe.

;)
Title: Re: Clear the cloud (RESOLVED)
Post by: JavaLawyer on December 28, 2014, 12:00:58 PM: ;)
Title: Re: Clear the cloud
Post by: JavaLawyer on December 28, 2014, 01:33:55 PM: I just added the following entry to the mydlink FAQ forum section: mydlink.com - How do I remove a device from my mydlink account? (http://forums.dlink.com/index.php?topic=61435.0)