The Graveyard - Products No Longer Supported > DCS-2230
Email Test Error (SOLVED)
FurryNutz:
Harry, Let me know if any troubleshooting information needs to be added to the FAQ. I'd like the to be a central place users can go to get help on email issues. Email has been a roller coaster ride for many.
--- Quote from: Hard Harry on December 17, 2015, 09:07:57 PM ---
--- Quote from: zzyzxx_x on December 15, 2015, 08:47:32 AM ---Agreed. But how to troubleshoot that?
I know from (painful) experience speaking with anyone from Comcast is only a waste of time...
--- End quote ---
I feel your pain. Both as a customer and a former employee of a similar ISP; Cox. Did Comcast customer service also get a lot worst in the last 2 years?
Anyway, what settings were you using? Also, is your camera on your Comcast home network?
Something I notice is Comcast says to use port 465 for SMTPS . This makes me think they have started using STARTTLS vs TLS on that port. The whole thing is super confusing though, if your curious, and want to know more, see this blog post.
--- End quote ---
zzyzxx_x:
OK, so I whipped out the Wireshark to see what's going on in the cam's network segment, and...surprise!
Absolutely NOTHING. Despite the motion detection on, the cam does not send any email. I'm not sure (yet) if the cam is not detecting motion OR it's detecting the motion but not sending the email. I'll have to figure a way to troubleshoot that next.
The video over the network works fine...
GreenBay42:
Old thread but this still comes up. The correct way to configure your camera for email (using gmail as sender):
Sender email address: emailname@gmail.com
Recipient email address: any email address
Server address: smtp.gmail.com
User name: emailname (do not use @gmail.com)
Password: gmail email password
Port: 465 (NOT 587)
This server requires a secure connection (StartTLS): startls ON (SSL-TLS)
Also in most cases you will need to turn on "less secure apps" on the sender gmail account --> click here
FurryNutz:
Updated the forum FAQ as well:
Setting up email on DCS series cameras FAQ
marekb:
I just coinfigured 2330 camera email notifications after a long battle. The settings are:
Sender email address: emailname@gmail.com
Recipient email address: any email address
Server address: smtp.gmail.com
User name: emailname (do not use @gmail.com)
Password: gmail email password
Port: 587 (pay attention to 587 in use for StartTLS, 465 does not work, 465 is used for SSL)
This server requires a secure connection (StartTLS): On
When this was configured, gmail sent me an alert about less secure app trying to access my email account. I then enabled less secured apps to access it and ... bingo :), it works now.
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