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D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: springnuts on August 25, 2016, 11:20:15 PM

Title: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: springnuts on August 25, 2016, 11:20:15 PM

Hi all,

I wonder if someone can assist me please.  I have a NAS320LW. 

The NAS interface says "This device is already registered to mydlink service. You can access this device from mydlink portal now."  The internet status is given as "connected". 

When I follow the link to "click here to connect to mydlink portal" I am taken to the mydlink login page.

I can login to mydlink successfully, however I get the message "Your account has no devices."

How do I resolve this please?

Regards

Springnuts.

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: FurryNutz on August 26, 2016, 07:47:28 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What Hardware version is your DNS? Look at the sticker behind or under the device.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DNSs web page under status.
• What region are you located?

What Mfr and model is the main host router?

Was this device new when you bought it or used? Where did you buy the unit from? Did you register the unit yourself or did you plug it in and notice that it was reg'd already?

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: springnuts on August 26, 2016, 07:54:07 AM

Thanks. I bought it new.  I first registered when it was new.  The firmware is updated to 1.06.  The serial number is R3RY1CB000532.  Is this enough info?  I won't have access to it fora few days.

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: FurryNutz on August 26, 2016, 07:56:25 AM

What region are you located?

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: springnuts on August 26, 2016, 07:59:00 AM

Apologies.  I am in the UK; router is an EE Brightbox.  Upnp is enabled.

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: FurryNutz on August 26, 2016, 08:18:06 AM

How long has it been since you registered the DNS with the MDL service? This maybe a localized service issue that you may need to phone contact D-Link support about for your region.

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: springnuts on August 26, 2016, 08:22:08 AM

At least 18 months I think.  I will phone them.  Are you able to tell me the phone number please?

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: FurryNutz on August 26, 2016, 08:23:54 AM

Try here:
http://www.dlink.com/uk/en/contact-d-link (http://www.dlink.com/uk/en/contact-d-link)

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: springnuts on August 26, 2016, 09:10:15 AM

Many thanks!

Title: Re: NAS says it is registered to mydlink, but mydlink says I have no devices.
Post by: FurryNutz on August 26, 2016, 09:21:42 AM

Let us know the results. Hope they can get it working for you.

Good Luck.