D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: tnunan on November 01, 2011, 08:09:35 AM
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When I first got my DIR-655 (Hardware version B1) the Wireless would keep on turning itself off, and it needed a reboot of the unit to turn it back on again.
After having upgraded to the 2.03NA version of the Firmware it seems to be working correctly and hasn't turned off for a few days now.
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Good to hear.
Some other things you can try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA-Personal. WPA2/Auto TPIK and AES.
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What is OS of your wireless computers??
Have you tried to change the wireless channel of the router....
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I'm using Windows 7, but the radio was definitely turned off.
The signal vanished from Inssider and my Ipod search function as well.
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Any cordless house phones?
Any other WiFi routers in the area?
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It was not an interference issue, the wifi radio just turned itself off, dead, gone, like the parrot.
Upgrading the firmware fixed it, it has been stable since then.
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Good to hear you got it fixed. Odd that it was not working.
Suggestion for running WiFi: Try single mode G or mixed G and N?
Preferred security is WPA-Personal. WPA2/Auto TPIK and AES.
Enjoy.
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I am having the same problem as the OP. It seems that every night when I get home from work I need to reset my DIR-655 to get the wireless working. The lights on the unit do not indicate an issue but none of my wireless devices pick up a signal. After resetting everything works fine and the next morning it is still working. Later at night I have the same issue again and today I lost the connection sometime during the afternoon while I was out. I have firmware version 2.00NA but when I do a firmware search from the router it says I have the most recent firmware version so I don't have the option of updating to correct my issue as the OP did. The only thing I should I mention is that everything worked fine for about a month and then once I installed a Canon WiFi printer last week this issue started happening. I don't know if it's coincidence or related. Can someone help me with this?
Thanks
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What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA-Personal. WPA2/Auto TPIK and AES.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area?
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
Let us know.
I am having the same problem as the OP. It seems that every night when I get home from work I need to reset my DIR-655 to get the wireless working. The lights on the unit do not indicate an issue but none of my wireless devices pick up a signal. After resetting everything works fine and the next morning it is still working. Later at night I have the same issue again and today I lost the connection sometime during the afternoon while I was out. I have firmware version 2.00NA but when I do a firmware search from the router it says I have the most recent firmware version so I don't have the option of updating to correct my issue as the OP did. The only thing I should I mention is that everything worked fine for about a month and then once I installed a Canon WiFi printer last week this issue started happening. I don't know if it's coincidence or related. Can someone help me with this?
Thanks
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I have comcast cable and a stand alone Motorola SB6121. I have my D Link router set for mixed G and N. I'm using WPA2 for security with a passphrase. I have about 8 devices on my home network but only 2-4 are connected at once at any given time. I do have cordless phones that run at 2.4 ghz. With my old setup I would lose wireless signal whenever a call was placed or received to our home phone but then it would reconnect after the call was done. I say old setup because I've only been with Comcast for about a month and the router was purchased when I switched providers. I can see other routers in the area when I do a search for signal.
I looked at most of those settings recommendations earlier and the only one that wasn't set according to what you recommend was DHCP reserved IP addresses. I saw the option on my router where it lists devices that have connected and gives me the option to reserve the IP address. I haven't actually gone through that yet but it would seem strange to me if that one setting was causing this issue but then again I'm new to cable and to D Link. I'll double check that firewall setting because I'm not sure on that one.
Why don't I have the option to update firmware? I assume I don't have the most recent firmware of the OP upgraded. I have exactly the same problem that he did.
Thanks in advance for the help. I really appreciate it.
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House cordless phones running at the same 2.4Ghz frequencies will impact the operation of the routers wireless.
Updating FW wont fix this as this is just happens you have phones that run the same frequencies.
Can you test the router out with turning off ALL cordless phones and wireless devices for a test and see if the router exhibits cutting out? Wondering if it's encountering interference issues.
For updating FW please review the FW update sticky and get FW update files directly from the DLink web site. Don't use the updater on the router.
Test this out first if you can. I'm running B1 and v2.00 FW and my unit is running great.
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The signal loss is very random and happens once a day and then is good for close to another 24 hours after a reset. I only have 3 wireless devices active right now and everything is fine as it has been since I got home this afternoon and unplugged/plugged in the router. I just tried to use my cordless phone while on the internet and had no problems whatsoever.
Unfortunately I have no way to recreate the cutout issue in order to figure out what the cause is. The only thing I know is that it never happened until I connected a wifi printer. I don't know if that could be causing a problem but I would hope not as a wifi printer is a pretty common device to have in a home network.
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Yes they are common items to have on a wireless network. I would turn it off and test to see if it the symptoms goes away.
Also you can try turning off security on the Wireless to test and see if anything changes. Try Using single mode G for a while and test.
Try some of the suggestions mentioned.
Any other WiFi routers in the area? Use InSSIDer application to see whos around you.
If any of this doesn't work, by all means update FW and see how it goes.
Keep us posted. Maybe some can review your router settings with you using teamviewer. (http://www.teamviewer.com)
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I'm sitting in front of my router now and was going through your recommended settings one by one to ensure I didn't miss anything and I did come across something. Under setup and manual internet connection I'm looking at the section at the bottom of the page with the header "DYNAMIC IP (DHCP) INTERNET CONNECTION TYPE". I'm noticing that the Primary and Secondary DNS address are both 0.0.0.0. In your settings are these the ones that you said should have something in them? If yes what is it suppose to be and could this be the cause of my issue? I ask if it could be the cause because I don't want to break anything else by changing a setting.
Also, is it weird that one I first log into my router that the date and time are wrong? Not sure where to change it?
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You can fill those in using the DNS addresses under Status/Device Info/Wan Section however are not usually needed. They can be filled in manually. Copy and paste them in.
You can change the date and time using Tools/Time. Set your time zone then enable NTP server using time.nist.gov.
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I haven't had a problem with the router for over a month now since updating the Firmware.
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Huh???
I haven't had a problem with the router for over a month now since updating the Firmware.
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tnunan post is in response to a PM I had sent him inquiring as to how his connection was holding up since updating firmware. I've now tried all of the recommended settings in my router and when I got home last night I found that my connection had dropped again. I started looking around in this forum and some others and found that this issue is actually fairly widespread with no real solutin for it. I've also read that some people with firmware 2.03NA also experience the same problem.
I'm really torn on whether I should update my firmware. How easy is it to do? What are the odds I do some irrepairable damage? I just really wish I knew what the root cause of the issue is. I looked at the changelog for 2.03NA and didn't notice anything specific that would solve my problem but I haven't seen the changelogs for 2.01 or 2.02 if they exist.
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Care to have someone can review your router settings with you using teamviewer. (http://www.teamviewer.com) Before updating FW?
You can review the FW update sticky on the process. It's not hard.
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I just spoke to my wife over the phone and she mentioned that she was online with no problem. Therefore I assume that there will be no drop in connection this evening (although I'll double check when I get home). It just adds to the mystery. I was starting to think that perhaps the router is somehow timing itself out but then I realized that I have a digital photo frame and a printer that are always connected via wifi.
There is one other thing I have in mind. I use a wireless mouse that I believe operates on 2.4ghz. I never had an issue with my previous router and the mouse and I didn't have a problem with this router until I actually hooked up the printer. But somehow I wonder if that mouse might be causing a problem. Before I left this morning I moved the mouse from right in front of the router (where it usually is) to another table. I wonder if that could be a contributing factor. I'll continue to experiment and will report back my findings.
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Routers don't time out or shut down unless there is a problem like possible external interferences.
Yes if a mouse or any device that runs on about the same frequencies at the WiFi, this can impact how the router functions.
Try a wired mouse for a while and test?
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I've decided to go the firmware route. The connection was dropped again tonight when I arrived home. Quick question... when going from 2.00NA to 2.03NA will I be able to reload my saved configuration file without an issue or is it recommended I start from scratch with this update?
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Go from scratch. If you need to, take screen captures or write down what the old configuration has. Then apply the update.
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???
Well, a bit disheartening seeing this thread. I too have a 655 whose wireless just stops working for no reason. Sad to see there does not appear to be ONE known fix. For me, it first happened after owning the unit for about one month. I suspected a friend's IPod touch had angered it, and it shut off to protect itself. :) But yesterday, I lost wireless connection with only my two laptops being connected. No other wireless devices were in the house. Wireless just disappears, no devices detect its presence, and only a reboot brings it back. Lights or status shows no indication that the router does this on purpose, it's almost like the hardware is failing. I'd suspect overheating, but after the reboot, it continues to operate properly for a long time (at least one week for me so far). B1 hardware, 2.00NA firmware, fwiw.
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What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer (http://www.metageek.net/) to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.
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I just wanted to chime in and comment on this router. I have about had enough of it and trying to fix this issue.
Things I have tried.
- Every suggestion by Furry
- Every channel
- Both Single G and mixed G/N
- Channel width 20 and Auto20/40
- Tried through every channel with each of these settings
- Have run Inssider and no conflicting channels
- Have talked on phone to D-link support about 8 times now
Other Points
- No cordless phones in home
- Xbox is about 24" away from router if that could cause issues?
- Xbox wireless controllers are stored about same distance away also
- 3 clients connecting to wireless, PS3, Iphone, and laptop (desktop PS and 360 hard lined)
I am convinced it is the router. I have dealt with this issue since day one of purchasing it. D-link support has done nothing to fix it and I can't find a setting combination that solves the problem. I am lost how to fix this problem.
Unfortunately if I can't find a issue in couple weeks the DIR-655 is going in the trash and a new wireless router will be tried.
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What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.
Maybe someone can review your router settings with you using teamviewer. (http://www.teamviewer.com)
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What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.
Maybe someone can review your router settings with you using teamviewer. (http://www.teamviewer.com)
Hardware - B1
FW - 2.00NA
Also I am on Fiber Internet, 60meg down, 40 meg Up speeds. I don't know if this can cause a issue from over loading or something. No modem is needed in this setup, straight from wall to router.
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Could try to Update to v2.03. I have heard that some users of Fiber have had issues with using external routers. I might call you ISP and ask them if there could be specific settings on the router to use. Ask what external routers are supported and what models they recommend. It's possible that maybe using a DAP model instead of a DIR router would be better suited on your ISP. DAP-1525 maybe?
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Could try to Update to v2.03. I have heard that some users of Fiber have had issues with using external routers. I might call you ISP and ask them if there could be specific settings on the router to use. Ask what external routers are supported and what models they recommend. It's possible that maybe using a DAP model instead of a DIR router would be better suited on your ISP. DAP-1525 maybe?
I will try 2.03 in next couple days
I did call and talk to them they told me exactly this. "We don't recommend anything by D-link." I asked them what they recommended and they told me Belkin. I am wishing I could find a combination of settings that work with the DIR-655 rather than having to get a new router.
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Sounds like they didn't test any DLink routers on there system or it's possible there is a compatibility issue between your ISP and DLink routers or someone is just biased against DLink. I would talk to someone at a tech level or higher up to confirm this.
If you choose to get a router, I would not get a router, rather a AP.
I would do a search here using the filter word FIBER on this board and see if there are others with similar issues.
Maybe someone can review your router settings with you using teamviewer. (http://www.teamviewer.com)
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Sounds like they didn't test any DLink routers on there system or it's possible there is a compatibility issue between your ISP and DLink routers or someone is just biased against DLink. I would talk to someone at a tech level or higher up to confirm this.
If you choose to get a router, I would not get a router, rather a AP.
I would do a search here using the filter word FIBER on this board and see if there are others with similar issues.
Maybe someone can review your router settings with you using teamviewer. (http://www.teamviewer.com)
Yea Furry I am not sure if it is a bias towards another product or there is really a compatibility issue with my ISP.
I will call them tomorrow and attempt to get a real answer.
Last, why do you suggest a AP over a router?
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it's possible your ISP is also routing or has a NAT set up on your line. Having 2 routers makes things more complicated. Putting on a simple AP with simple DHCP for multiple PCs and such with out any router in this case might be better suited for your needs. You still can get WiFi and connect up multiple devices, just with out the extra router functions. If the ISP is more stringent or manges routing on there end and makes it hard for users to connect external routers, then APs should work as a alternative solution.
Most ISPs are pretty open to external routers and some test to make sure most of the major brands work on there network. Some however are more stringent or it's just the way there network is set up and designed that external routers might not work. :-\
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True! I hope to get this figured out man! Thanks for the help FN
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Keep us posted. ;)
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Keep us posted. ;)
My ISP techs are IDIOTS!!!
I called asking if they knew any compatibility issues with D-link routers or the DIR-655 version on a fiber connection. Response I get, "We know nothing about networking products! We install the line and that is it, it is up to the customer to supply the products to route the signal."
I then asked if they knew if the signal was being routed on their end. His response was "I am unaware of that, routing takes place inside the users home". Then he said "I would try a new router to see if the problem persists".
I am lost at what to do. I guess my only other step would be to try a different router or AP. Any suggestions guys? What you think about the Belkin N750 DB, N600 DB and N450 DB?? I am on a fiber connection but I think the N600 would be plenty for my needs.
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I would definately try a AP device instead of a router. Been many posts on FIBER and external routers and trying to get them to work well.
I would give the DAP-1525 a try.
Let us know what you decide.
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Well I want the security features a router brings to the table. From my understanding AP's lack in security.
The Belkin N600 DB is high on my list of possible choices at the moment.
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Phobia,
What exactly is your problem with the 655? Just losing wireless for no reason?
I don't know a thing about a 'fiber' ISPs, but I'd definitely see what their setup is/requiers before deciding if I need a router or just an AP. Heck, couldn't you use the 655 as an WAP (if it's wireless works, that is).
As far as losing the wireless on this router, I do believe it's a hardware problem. I've only ever seen the B1 rev have this problem reported, and all users have had different isp's (and types). I too believe the hardware is faulty, but am hoping that DLink can figure out the cause and fixes it. My router doesn't even know that it's no longer transmitting, but it's signal is definitely gone until I power cycle.
bg
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The wireless disappears after 5 or 6 hours every day. I have to restart it to re-acquire a wireless signal and then 5 or 6 hours later it must be done again.
It is a hardware issue without a doubt. I have tried just about every setting or combination of settings to get this thing to hold a signal. I have seen hundreds of posts of the exact same issue with this router. Newegg has dozens of complaints about this issue on this router.
I called D-Link and they are attempting to RMA the product back. But I refuse to be without internet for several days to weeks sending this unit back JUST to receive the same unit. Either they send me a wireless model that does not have this issue or I will just go somewhere else with my business & future business.
The product itself is faulty and is horrible they act as if I have to eat the loss. FIX YOUR ISSUE, it is not a hidden problem with this router. It is wide spread enough of a issue that a simple google search shows this as a long standing problem of this model.
:End rant: I am just so frustrated how these customer support people act. Make you jump through hoops for any kind of service.
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I do agree that some installations there are issues with wireless. I have been using my Rev B with 2.00 and 2.03 FWs have have never seen this condition. However I don't have Fiber or FIOS, just standard Cable modem.
Most issues on wireless deal with configuration and external interferences.
The reason why I mention using the InSSIDer application is to tell if there are other Wifi routers near by. I only have 3 or 4 so I haven't any issues with mine. And thats not to day I won't either. I also have 4 APs running, 2 are running at 2.4Ghz includnig the 655 and 2 running 5Ghz only N.
We've seen some other users on these forums dealing with WiFi congestion, meaning upwards of 10-20 other WiFi routers in a close proximity. Having all these routers near by uses up the channels and each router is having to try to select a channel to use thats seems open or is in used by another router down the road. The auto channel scan is dealing with this and the good neighbor policy built in to these routers. When Auto Scan happens then this is when the disconnections are seen because the single quality on the channel as degraded to a point where auto scan needs to find a new channel. The probable reason of the device not getting re-connected back to the router or the router re-establishing a WiFI connection is that Auto Scan can't find a open or clear channel to lock on to. Thus users have to power off and back on the router to help it out.
One test that you can do to check for this, take this router to a different location, work, friend for families across town, some where different then your area. Hopefully an area that is some what clear of other wifi routers or just a few. See if the problem tracks or not. If it does then ya, there is a probable problem with the router, however it it doesn't, then you'll know.
Updating FW is a good test however in some case dealing with WiFi, might not help at all.
Let us know if updating to v2.03 helps or not. Please follow the FW update process sticky.
And again, need some one to review your settings, lets try teamviewer.com.
I do wish customer support was better.
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I just told them screw it, I am not jumping through hoops over and over again. I will make a video on youtube me smashing this piece of garbage in a hundred pieces and then replacing my WORKING new wireless router.
Customer service now should really be labeled = How many loop holes we can find to screw over the customer. I will never buy a D-link product again. Sad thing is I have used their products for a while. NEVER AGAIN!
I went into the call hopeful they would help their customers. Especially a long term one, hahaha what a joke. They went through every damn loop hole they could find to screw me out of my purchase.
Portion of this HOUR long Conversation
Me: I will stay with D-link I am just looking to send back this faulty unit for a working model.
CS Rep: We can send you out the same model.
Me: Well I am fine with that step but I will be calling back to deal with this issue again, what then?
CS Rep: We will then send you out a different model.
Me: Ok, those steps work for me. A bit redundant but ok.
CS Rep: The customer must pay for the shipping and we will cover shipping on our end.
Me: Wait so you telling me it will cost me $10+ in UPS charges to ship to you. Then I most likely will have to do it again?
CS Rep: Yes sorry sir that is company policy.
Me: I can go buy a Belkin Dual band router for 60 bucks, why not just take that 20 bucks and get a router without these problems?
CS Rep: Sorry sir, I will cancel your RMA if that is your decision.
Me: Yea I am out 100 bucks because you created a faulty product AND to cheap to cover the shipping charges. I will never purchase a D-Link product again.
CS Rep: Have a good day.
AHHHHHHHHHHHHHHH Soooooo damn frustrating. Yet again pass the puck off to the customer and let him eat it. I truly hate D-link!!
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I do agree that some installations there are issues with wireless. I have been using my Rev B with 2.00 and 2.03 FWs have have never seen this condition. However I don't have Fiber or FIOS, just standard Cable modem.
Considered yourself very lucky! I should of did more research on the Fiber issue before purchasing this router.
Most issues on wireless deal with configuration and external interferences.
The reason why I mention using the InSSIDer application is to tell if there are other Wifi routers near by. I only have 3 or 4 so I haven't any issues with mine. And thats not to day I won't either. I also have 4 APs running, 2 are running at 2.4Ghz includnig the 655 and 2 running 5Ghz only N.
I have run InSSIDer and only located 3 routers in my area. Plenty of channels open and I disable auto-scan and manually set my channel to prevent the dropping of channels. Yet it still remains like clock work.
We've seen some other users on these forums dealing with WiFi congestion, meaning upwards of 10-20 other WiFi routers in a close proximity. Having all these routers near by uses up the channels and each router is having to try to select a channel to use thats seems open or is in used by another router down the road. The auto channel scan is dealing with this and the good neighbor policy built in to these routers. When Auto Scan happens then this is when the disconnections are seen because the single quality on the channel as degraded to a point where auto scan needs to find a new channel. The probable reason of the device not getting re-connected back to the router or the router re-establishing a WiFI connection is that Auto Scan can't find a open or clear channel to lock on to. Thus users have to power off and back on the router to help it out.
Answered Above
One test that you can do to check for this, take this router to a different location, work, friend for families across town, some where different then your area. Hopefully an area that is some what clear of other wifi routers or just a few. See if the problem tracks or not. If it does then ya, there is a probable problem with the router, however it it doesn't, then you'll know.
True, but I don't have any place to run across town and try it out in this manner. So that step won't happen.
Updating FW is a good test however in some case dealing with WiFi, might not help at all.
I am going to test that this weekend. It will be my last attempt.
Let us know if updating to v2.03 helps or not. Please follow the FW update process sticky.
Will do!
And again, need some one to review your settings, lets try teamviewer.com.
I do wish customer support was better.
They are a joke, Bad would be a step up to be honest.
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And again, need some one to review your settings, lets try teamviewer.com.
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And again, need some one to review your settings, lets try teamviewer.com.
Not comfortable going that route, but thanks anyway.
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I understand.
FYI, Just used as a safe tool to use to get additional help on these routers. It's safe and secure.
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I understand.
FYI, Just used as a safe tool to use to get additional help on these routers. It's safe and secure.
Oh I know man, I have used remote access on friends computers to repair viruses and such.
I honestly believe it is not a setting issue.
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I do agree that some installations there are issues with wireless. I have been using my Rev B with 2.00 and 2.03 FWs have have never seen this condition. However I don't have Fiber or FIOS, just standard Cable modem.
Most issues on wireless deal with configuration and external interferences.
The reason why I mention using the InSSIDer application is to tell if there are other Wifi routers near by. I only have 3 or 4 so I haven't any issues with mine. And thats not to day I won't either. I also have 4 APs running, 2 are running at 2.4Ghz includnig the 655 and 2 running 5Ghz only N.
We've seen some other users on these forums dealing with WiFi congestion, meaning upwards of 10-20 other WiFi routers in a close proximity. Having all these routers near by uses up the channels and each router is having to try to select a channel to use thats seems open or is in used by another router down the road. The auto channel scan is dealing with this and the good neighbor policy built in to these routers. When Auto Scan happens then this is when the disconnections are seen because the single quality on the channel as degraded to a point where auto scan needs to find a new channel. The probable reason of the device not getting re-connected back to the router or the router re-establishing a WiFI connection is that Auto Scan can't find a open or clear channel to lock on to. Thus users have to power off and back on the router to help it out.
One test that you can do to check for this, take this router to a different location, work, friend for families across town, some where different then your area. Hopefully an area that is some what clear of other wifi routers or just a few. See if the problem tracks or not. If it does then ya, there is a probable problem with the router, however it it doesn't, then you'll know.
Updating FW is a good test however in some case dealing with WiFi, might not help at all.
Let us know if updating to v2.03 helps or not. Please follow the FW update process sticky.
And again, need some one to review your settings, lets try teamviewer.com.
I do wish customer support was better.
That's a good explanation, but will a router simply shut off its wireless signal just cause there's too much wifi congestion? That's a new one on me! The 655 replaced a DLink WBR-1310, exact same location. I upgraded mostly for the gigabit lan, wireless speeds don't really concern me. And the 1310 got into a habit on not giving out IP addresses every now and then. :) I live in a rural area, on one acre lots. Scanning for wireless networks shows a just a couple, the others are very weak, unobtainable signals. I'll be surfing on my laptop just fine, then suddenly my 655 connection is gone! Windows thinks I've gone out of range of the network, but it goes from 5bars to none, just like that! My router simply decides to turn off its wireless portion. I'm getting concerned because of the widespread reports I now find, and because I fear my router will start doing it more frequently. I can deal with it once a month, but weekly is starting to push it for me.
I'll definitely monitor this thread, and do the teamviewer if it persists in case it may help others. But I'm like phobia; I'll get to a point where I'll say 'eff it!', and most likely try another brand. This, after using DLink exclusively for over 12 years.
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In your case then it maybe settings that could be effecting the router or the router could be faulty. Without a bit more troubleshooting and trying FW updates, hard to know.
Tried any of my suggestions? If so then I would investigate other options, RMA as well.
Good Luck.
That's a good explanation, but will a router simply shut off its wireless signal just cause there's too much wifi congestion? That's a new one on me! The 655 replaced a DLink WBR-1310, exact same location. I upgraded mostly for the gigabit lan, wireless speeds don't really concern me. And the 1310 got into a habit on not giving out IP addresses every now and then. :) I live in a rural area, on one acre lots. Scanning for wireless networks shows a just a couple, the others are very weak, unobtainable signals. I'll be surfing on my laptop just fine, then suddenly my 655 connection is gone! Windows thinks I've gone out of range of the network, but it goes from 5bars to none, just like that! My router simply decides to turn off its wireless portion. I'm getting concerned because of the widespread reports I now find, and because I fear my router will start doing it more frequently. I can deal with it once a month, but weekly is starting to push it for me.
I'll definitely monitor this thread, and do the teamviewer if it persists in case it may help others. But I'm like phobia; I'll get to a point where I'll say 'eff it!', and most likely try another brand. This, after using DLink exclusively for over 12 years.
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Thought I would chime in here ... I'm having a problem that seems similar to others, but mine is more predicable. Every day at 10am my router goes down and I have to power cycle. It comes back up and is fine until the next day at 10am. Very strange.
I'm running firmware 1.34NA and thought about upgrading, but I don't see anything fixed in 1.35 that would help. I guess I'll try it.
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What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N?
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES. Some WiFi adapters don't support AES, so you might want to try TPIK only.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer (http://www.metageek.net/) to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.
Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.
Maybe someone can review your router settings with you using teamviewer. (http://www.teamviewer.com)
Thought I would chime in here ... I'm having a problem that seems similar to others, but mine is more predicable. Every day at 10am my router goes down and I have to power cycle. It comes back up and is fine until the next day at 10am. Very strange.
I'm running firmware 1.34NA and thought about upgrading, but I don't see anything fixed in 1.35 that would help. I guess I'll try it.
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Thought I would chime in here ... I'm having a problem that seems similar to others, but mine is more predicable. Every day at 10am my router goes down and I have to power cycle. It comes back up and is fine until the next day at 10am. Very strange.
I'm running firmware 1.34NA and thought about upgrading, but I don't see anything fixed in 1.35 that would help. I guess I'll try it.
Your whole router goes down, or just the wireless portion turns off? If you have hardwired pc's, do they still go out to the internet?
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Have you had any resolution on your issue bgarcia?
That's a good explanation, but will a router simply shut off its wireless signal just cause there's too much wifi congestion? That's a new one on me! The 655 replaced a DLink WBR-1310, exact same location. I upgraded mostly for the gigabit lan, wireless speeds don't really concern me. And the 1310 got into a habit on not giving out IP addresses every now and then. :) I live in a rural area, on one acre lots. Scanning for wireless networks shows a just a couple, the others are very weak, unobtainable signals. I'll be surfing on my laptop just fine, then suddenly my 655 connection is gone! Windows thinks I've gone out of range of the network, but it goes from 5bars to none, just like that! My router simply decides to turn off its wireless portion. I'm getting concerned because of the widespread reports I now find, and because I fear my router will start doing it more frequently. I can deal with it once a month, but weekly is starting to push it for me.
I'll definitely monitor this thread, and do the teamviewer if it persists in case it may help others. But I'm like phobia; I'll get to a point where I'll say 'eff it!', and most likely try another brand. This, after using DLink exclusively for over 12 years.
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My resolution will have to wait, since for me it happens too infrequently to provide any meaningful feedback. Were I in a pattern like the last poster, I'd be trying your suggestions, having the ability to reasonably monitor whether an improvement or fix was made. Had no problems this past weekend, but I was out for most of it.
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Ok, Keep us posted. If you need any addition help, Maybe someone can review your router settings with you using teamviewer (http://www.teamviewer.com) if your interested. Its safe and secure.
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So I did a full factory reset of my router, reloaded my settings and changed the administrator password (in case the problem was someone with unauthorized access). I have no idea the cause of the problem, but it's not happening any longer. Thanks very much for the helpful suggestions.
dj
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Sometimes it just takes a factory reset and reload to clear out the closet. ::)
Make sure you save the configuration of the router to file once more. Now that you have made changes.
Enjoy.
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So an update to BGarcias OP.
He sent me his router to test out to see if it exhibited the same issues as he described in his first posting.
I received the router and connected it and put it online with only changing the ISP connection settings from PPPoE to DHCP since i'm on cable here. Changed the SSID name and pw for my household and let it run. Didn't see any issues of disconnections and seemed to run well for me. Even gaming as good. ;D
I noticed that putting 4-5 wifi devics, 3 iphones and 2 Mac LTs on wifi seem to be slow or have little thru put on traffic was either slow or none. Not sure if this has to do with the shipping version of FW you have loaded, v2.00.
After a few days I did some more tweaking for my needs and let it run. Router ran well.
I notice that BG never updated FW so I loaded v2.03 and let it run for several more days. Ran great. I connected the same devices all at once and each one connected and had good connections to the internet.
After noticing that v2.07 FW was updated and fixed, I loaded v2.07 on his router and again let it run. Had a good time with it. I connected my xbox to the 2.4Ghz radio set for Mixed G and N and AES only and had a good time playing MW3. I also was using QoS rules for XBL and wireless was in same room. Played for several hours on Wifi and had a good time. Normal lag from the game was seen and not avoidable. ::)
Router shipped back to BG. BG please connect it up and check it out. Let us know how it works for you. If you happen to see wifi problems, i'll presume this is environment related possibly. The WiF worked well for me however I only have 3 maybe 4 other Wifi routers near by me. ::)
BG>Let us know how it works for you.