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The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: a.browser on December 29, 2013, 02:07:20 PM

Title: ActiveX will not Install from mydlink
Post by: a.browser on December 29, 2013, 02:07:20 PM

    I have used mydlink for months, but I have suddenly developed an ActiveX load problem.

    I am using my Win 7 with IE11 laptop to access mydlink.  I get past the two Java control prompts, but I am stuck on the "ActiveX Needed" page.  I do not get an ActiveX pop-up prompt, all I see is a spinning circle with the "Loading mydlink function" label.

    I have clicked on the "What to do if the installation stops of freezes" link and followed those instructions.  I have also followed Microsoft's instructions for ActiveX installation.  I have downloaded the ActiveX installer for a manual install.  It runs in a command line window that disappears so quickly that I can't read what happens.  A pop-up window will sometimes appear that says the install failed.

    ActiveX has installed previously.  So I disabled the previously loaded ActiveX controls to see if that would help, but there was no change.  I tried removing the controls, but the Remove button has no effect.  It can be clicked, but nothing happens.

    The only thing that I can think of between the last time I used mydlink on this laptop and now is that I upgraded from IE 10 to IE 11.

    Anyone else having this problem, or more importantly, got a solution?

Title: Re: ActiveX will not Install from mydlink
Post by: a.browser on January 15, 2014, 02:39:14 PM

    I posted a version of this question on the Microsoft Community Web site.  There my focus was aimed at why I could not remove ActiveX controls.  A reply had three suggestions, the first two were about how I could remove them, a third suggestion was:

    If the problem still persists, I would suggest you reset Internet Explorer 11. You can refer to the following article to do so:  http://windows.microsoft.com/en-in/internet-explorer/reset-ie-settings#ie=ie-11-win-7

    Since all else failed, I tried it and it worked!   Resetting IE allowed the ActiveX controls to load.  I'm not sure what setting I had that prevented them from loading, but at this point that is not a priority since I can see my camera again through the mydlink Web site.  I still cannot remove the controls through IE's Tools/Manaage Add-Ons, but again, that is not something I need now.