D-Link Forums

D-Link Enterprise => DGS-1100-Series => Topic started by: tweazer on May 02, 2018, 05:34:51 PM

Title: Box say "24/7 SUPPORT" but got told to call during business hours DGS-1100-08P
Post by: tweazer on May 02, 2018, 05:34:51 PM

A bit choked since this is a home POE switch.DGS-1100-08P  On the box it says 24/7 support and gives a link to dlink.ca.  Chatting with them they shrugged their shoulders saying it was "business class" and said to chat back during business hours Eastern Standard or something like that.  I am on the West coast so this is very inconvenient.

Title: Re: Box say "24/7 SUPPORT" but got told to call during business hours DGS-1100-08P
Post by: Doctor Doom on May 03, 2018, 08:19:43 AM

Hello,

We sincerely apologize for the experience you had with our live chat. I have forwarded this to our technical support manager and will have an agent contact you shortly to provide assistance.