• June 25, 2022, 03:27:14 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Problems with DNS in DSR-500N  (Read 7173 times)

angelluis

  • Level 1 Member
  • *
  • Posts: 3
Problems with DNS in DSR-500N
« on: January 07, 2014, 11:25:12 AM »

Hello,

we have a Dlink DSR-500N router but we have problems with DNS.

If I type "ping IP" in terminal (or cmd in windows) it works properly but when I type "ping www.google.es" it works sometimes. I don't know what happens.

Here is the information about my DSR-500N:

Product Page: DSR-500N Firmware Version: 1.08B51_WWHardware Version: A1.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49916
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems with DNS in DSR-500N
« Reply #1 on: January 07, 2014, 11:37:22 AM »

Link>Welcome!

  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn off DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

angelluis

  • Level 1 Member
  • *
  • Posts: 3
Re: Problems with DNS in DSR-500N
« Reply #2 on: January 07, 2014, 12:27:14 PM »

Hellos,

Thanks very much for yout reply.

  • I am from Europe/Spain.
  • I am connecting to router via wire, but resolver DNS via wireless doesn't work properly
  • I have been performed a Factory Reset few days ago
  • I did Factory Reset before update the firmware but no after
  • Before update the firmware the DNS resolver doesn't work properly
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49916
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems with DNS in DSR-500N
« Reply #3 on: January 07, 2014, 01:14:47 PM »

Try doing a reset and set up from scratch.

  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

angelluis

  • Level 1 Member
  • *
  • Posts: 3
Re: Problems with DNS in DSR-500N
« Reply #4 on: January 09, 2014, 06:32:52 AM »

Thanks again for your reply.

I reseted it yesterday but it doesn't work.

mainly In the company doesn't use wireless network so I am not going to try instruction for wireless.

Other data:

  • In the company we use DSL
  • Speed: up: 300 Kb/s down: 3 Mb/s
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49916
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems with DNS in DSR-500N
« Reply #5 on: January 09, 2014, 07:44:12 AM »

I'll recommend that you phone contact your regional D-Link support office and inquire and get help with this issue.

Let us know how it goes...
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Docgurka

  • Level 1 Member
  • *
  • Posts: 2
Re: Problems with DNS in DSR-500N
« Reply #6 on: June 10, 2014, 01:17:11 AM »

Well. I never had any problem before with Dlink. Since i bought this DSR-500N life hash,t been the same. Not only doesn,t any stream function work on any hand unit. After talking with support i can,t upgrade Firmware 1.06B11 to 1.08B77. I work only with osx but have al the browsers. But it refuse. But i have warranty to use but Dlink Sweden Support haven,t been that helpful either. I really wanna return this piece or fins a easy solution to the problem.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49916
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems with DNS in DSR-500N
« Reply #7 on: June 11, 2014, 08:37:59 AM »

Is this router being used in a Home or Business?

Have you had any results with your last post here?
http://forums.dlink.com/index.php?topic=54703.msg219159#msg219159
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.