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Author Topic: ISP issues forum?  (Read 2307 times)

Hard Harry

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ISP issues forum?
« on: March 27, 2015, 12:49:00 PM »

I have gotten rusty troubleshooting Dlink routers, but I would still like to help. I think a lot of problems blamed on the router could be ISP based and I can help with that. Especially on the business side with Static IP, subnetting and CIDR blocks. I had over 1500 posts on cox.forums.com but their moderators turned to the dark side.  :o How can I be of the most help?
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FurryNutz

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  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: ISP issues forum?
« Reply #1 on: March 27, 2015, 01:00:49 PM »

Hey Harry,

I recommend using this as a basis to help users:
Router Troubleshooting Suggestions and Tips

This can be used mostly in router and AP posts. Even some camera items can be helpful as well.

Depending on what users post about and the problems they mention, the troubleshooting flow of the sticky helps to gain additional information from the users so we can get a better idea of there over all product and systems involved. We have seen were we thought the router was the problem, when doing more digging, we find there was problem at the ISP service/modem level.  ::)

Not all of the sticky may need to be used. Based on what users give in there initial post and the problem, use the sticky to help you and the user identify the real problem and find a solution. If all troubleshooting has been exhausted, then phone contact D-Link support maybe needed.

Glad ur back.  ;)
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