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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-343 => Topic started by: UrbanDK on May 08, 2011, 12:55:28 PM

Title: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: UrbanDK on May 08, 2011, 12:55:28 PM
I've upgraded from the 1.04b3 firmware to the recently released 1.04 firmware.  I was not seeing this error prior to the upgrade.

When I power on the dns-343 from a shutdown, both fans are spinning.  When the unit has finished starting, I see both fans stop and the error is reported in the logs.

Help!!! how can I get this problem cleared?


Update 5/9 --------------------

I am running B1 hardware.  My temps are as follows

Front LED: 95F/35C
Disk 1:      80F/27C
Disk 2:      84F/29C
Disk 3:      80F/27C
Disk 4:      78F/26C

I am using an external fan blowing directly on the unit to keep the disks cool.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 08, 2011, 03:54:30 PM
Others also experienced this same issue. See this thread in the beta forum: http://forums.dlink.com/index.php?topic=38418.0 (http://forums.dlink.com/index.php?topic=38418.0)
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: mgori on May 08, 2011, 05:44:46 PM
Hello,

I can also confirm this. Logs are full of "fan can't rotate" entries. Are the fans supposed to stop and start according to temperature?
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: mgori on May 08, 2011, 05:47:02 PM
Also with only one drive in its running at 111/44. Is that normal, can someone else post their temps.

Thanks!
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 08, 2011, 07:32:44 PM
Quote from: mgori on May 08, 2011, 05:47:02 PM
Also with only one drive in its running at 111/44. Is that normal, can someone else post their temps.

I have two DNS-343s (4 drives each). Both typically operate within the temperature range of 111/44 to 113/45, which is the same range as your unit.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: D-Link Multimedia on May 09, 2011, 01:39:58 PM
For those with this issue, does it persist through a reset?
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 09, 2011, 02:02:52 PM
Quote from: D-Link Multimedia on May 09, 2011, 01:39:58 PM
For those with this issue, does it persist through a reset?

Yes. Just retested.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: D-Link Multimedia on May 09, 2011, 02:35:25 PM
A1 or B1 hardware for both units?
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 09, 2011, 03:18:47 PM
Quote from: D-Link Multimedia on May 09, 2011, 02:35:25 PM
A1 or B1 hardware for both units?

If you are referring to the P/N string on the sticker on the underside of the unit, then "A1".
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: UrbanDK on May 09, 2011, 04:51:30 PM
Quote from: D-Link Multimedia on May 09, 2011, 01:39:58 PM
For those with this issue, does it persist through a reset?

Yes, I've done the following to try and clear
1. reset
2. re-install firmware
3. load factory defaults

Still get error message.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 09, 2011, 05:31:12 PM
Quote from: UrbanDK on May 09, 2011, 04:51:30 PM
Yes, I've done the following to try and clear
1. reset
2. re-install firmware
3. load factory defaults

Still get error message.

Do you also have hardware version A1?
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: UrbanDK on May 09, 2011, 05:38:25 PM
Quote from: JavaLawyer on May 09, 2011, 05:31:12 PM
Do you also have hardware version A1?

I have B1 hardware.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 10, 2011, 06:22:50 AM
Quote from: D-Link Multimedia on May 09, 2011, 01:39:58 PM
For those with this issue, does it persist through a reset?

Note:  When you requested a "reset", I took that to mean a soft shutdown and restart.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: UrbanDK on May 10, 2011, 07:22:11 AM
Quote from: JavaLawyer on May 10, 2011, 06:22:50 AM
Note:  When you requested a "reset", I took that to mean a soft shutdown and restart.

I performed the following type of resets in hopes of clearing the error:
1. shutdown and power off from web interface.
2. shutdown and power off from web interface then unplugged power from unit.
3. reset from web interface.

all of these did not clear the "fans can't rotate" message.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: Spalf on May 11, 2011, 05:13:59 AM
Hi all,

As i posted in the Beta thread, i am not getting the fan issue and have not had the other hard drive full issue either.

I am running 4 * 1TB HDD in RAID 5. System Temp is  109°F / 43°C. HDD all running at  84°F / 29°C and are all Samsung HD103UJ. My system log looks like this:

2011/04/25   02:32:00   Modify System time to "2011/04/25 02:32:00"
2011/04/26   02:30:14   Modify RTC time to "2011/04/26 02:30:14"
2011/04/26   02:32:01   Modify System time to "2011/04/26 02:32:01"
2011/04/27   02:30:09   Modify RTC time to "2011/04/27 02:30:08"
2011/04/27   02:32:00   Modify System time to "2011/04/27 02:32:00"
2011/04/28   02:30:10   Modify RTC time to "2011/04/28 02:30:10"
2011/04/28   02:32:01   Modify System time to "2011/04/28 02:32:01"
2011/04/28   14:35:34   System shutdown.
2011/04/28   18:28:10   Modify System time to "2011/04/28 18:28:10"
2011/04/28   18:28:40   System up
2011/04/29   02:30:08   Modify RTC time to "2011/04/29 02:30:08"
2011/04/29   02:32:00   Modify System time to "2011/04/29 02:32:00"
2011/04/30   02:30:09   Modify RTC time to "2011/04/30 02:30:09"
2011/04/30   02:32:00   Modify System time to "2011/04/30 02:32:00"
2011/05/01   02:30:09   Modify RTC time to "2011/05/01 02:30:09"


I think i am running A1 hardware - i can check in the next half hour or so and let you all know
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: Esperanza on May 13, 2011, 04:56:44 AM
Hi,

It's the same for me, any fw update or i have to put again the last beta ?

Only for today :

Code: [Select]
2011/05/13 00:02:15 fan can't rotate
2011/05/13 00:21:30 fan can't rotate
2011/05/13 00:39:44 fan can't rotate
2011/05/13 00:57:59 fan can't rotate
2011/05/13 01:17:14 fan can't rotate
2011/05/13 01:35:28 fan can't rotate
2011/05/13 01:56:43 fan can't rotate
2011/05/13 02:17:58 fan can't rotate
2011/05/13 02:39:12 fan can't rotate
2011/05/13 02:59:27 fan can't rotate
2011/05/13 03:20:41 fan can't rotate
2011/05/13 03:41:56 fan can't rotate
2011/05/13 04:08:10 fan can't rotate
2011/05/13 04:29:25 fan can't rotate
2011/05/13 04:54:40 fan can't rotate
2011/05/13 05:16:54 fan can't rotate
2011/05/13 05:42:09 fan can't rotate
2011/05/13 06:11:24 fan can't rotate
2011/05/13 06:36:39 fan can't rotate
2011/05/13 06:58:54 fan can't rotate
2011/05/13 07:25:08 fan can't rotate
2011/05/13 07:50:23 fan can't rotate
2011/05/13 08:10:37 fan can't rotate
2011/05/13 08:55:52 fan can't rotate
2011/05/13 10:00:08 fan can't rotate
2011/05/13 10:58:24 fan can't rotate
2011/05/13 11:52:39 fan can't rotate
2011/05/13 12:34:54 fan can't rotate
2011/05/13 12:41:08 fan can't rotate
2011/05/13 12:45:22 fan can't rotate
2011/05/13 12:49:36 fan can't rotate
2011/05/13 12:53:51 fan can't rotate
2011/05/13 12:58:05 fan can't rotate
2011/05/13 13:03:19 fan can't rotate
2011/05/13 13:09:33 fan can't rotate
2011/05/13 13:17:47 fan can't rotate
2011/05/13 13:32:01 fan can't rotate
2011/05/13 13:46:16 fan can't rotate
2011/05/13 13:49:30 fan can't rotate
2011/05/13 13:53:44 fan can't rotate
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 13, 2011, 05:31:17 AM
Quote from: Esperanza on May 13, 2011, 04:56:44 AM
It's the same for me, any fw update or i have to put again the last beta ?

You are running the latest FW. I've been using this FW on two DNS-343s for over a week now with no other new issues other than the fan can't rotate message. You can continue using FW v1.04 and wait for an update or regress to the prior beta version - the choice is yours.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: Spalf on May 14, 2011, 05:53:30 PM
Just realised i copied from the wrong end of my post in my last post, but no difference RE the fans:

2011/05/08   02:30:09   Modify RTC time to "2011/05/08 02:30:09"
2011/05/08   02:32:00   Modify System time to "2011/05/08 02:32:00"
2011/05/09   02:30:09   Modify RTC time to "2011/05/09 02:30:09"
2011/05/09   02:32:01   Modify System time to "2011/05/09 02:32:01"
2011/05/10   02:30:22   Modify System time to "2011/05/10 02:30:22"
2011/05/10   02:32:01   Modify System time to "2011/05/10 02:32:01"
2011/05/10   07:27:49   admin login.
2011/05/10   18:39:29   admin login.
2011/05/11   02:30:10   Modify RTC time to "2011/05/11 02:30:10"
2011/05/11   02:32:00   Modify System time to "2011/05/11 02:32:00"
2011/05/11   22:04:27   admin login.
2011/05/12   02:30:09   Modify RTC time to "2011/05/12 02:30:09"
2011/05/12   02:32:00   Modify System time to "2011/05/12 02:32:00"
2011/05/13   02:30:18   Modify RTC time to "2011/05/13 02:30:18"
2011/05/13   02:32:00   Modify System time to "2011/05/13 02:32:00"


I have also confirmed now that my unit is on A1 firmware - not quite sure why my unit is any different.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: chaicka on May 18, 2011, 08:20:46 AM
Interesting... I am getting all these fan can't rotate error while yours (Spalf) isn't.

2011/05/18   17:18:42   fan can't rotate
2011/05/18   17:31:58   fan can't rotate
2011/05/18   17:44:13   fan can't rotate
2011/05/18   18:12:30   fan can't rotate
2011/05/18   18:43:45   fan can't rotate
2011/05/18   19:02:01   fan can't rotate
2011/05/18   19:13:16   fan can't rotate
2011/05/18   19:23:31   fan can't rotate
2011/05/18   19:30:47   fan can't rotate
2011/05/18   19:37:02   fan can't rotate
2011/05/18   19:42:17   fan can't rotate
2011/05/18   19:49:32   fan can't rotate
2011/05/18   19:54:47   fan can't rotate
2011/05/18   20:00:03   fan can't rotate
2011/05/18   20:05:18   fan can't rotate
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 18, 2011, 08:57:52 AM
Quote from: chaicka on May 18, 2011, 08:20:46 AM
Interesting... I am getting all these fan can't rotate error while yours (Spalf) isn't.

Yes, he seems to have the same hardware version and RAID configuration as others experiencing this issue.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: Spalf on May 19, 2011, 04:07:41 AM
I can't think what else would be different about my one. I have been through all the settings. Does anyone else want me to pass on any settings i have configured? I can't see anything in there that could possibly affect it though.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 19, 2011, 04:21:23 AM
Quote from: Spalf on May 19, 2011, 04:07:41 AM
I can't think what else would be different about my one. I have been through all the settings. Does anyone else want me to pass on any settings i have configured? I can't see anything in there that could possibly affect it though.

My line of thought was that this has something to do with the settings as well.  However, considering that a number of us have completely different HDD configurations (RAID, Standard Volumes, etc) and there are so many setting permutations, we would need configurations from multiple users to weed out the cause.

I assume D-Link is trying to recreate this problem on their own since they previously asked for the DNS-343 hardware version for those of us experiencing this issue.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: D-Link Multimedia on May 31, 2011, 09:19:50 AM
This will be fixed in firmware 1.05b01. I will put a beta up today or tomorrow. (there are other firmware changes as well so look for them in the beta section later)
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on May 31, 2011, 10:29:01 AM
Quote from: D-Link Multimedia on May 31, 2011, 09:19:50 AM
This will be fixed in firmware 1.05b01. I will put a beta up today or tomorrow. (there are other firmware changes as well so look for them in the beta section later)

Thank you for addressing this issue.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on June 03, 2011, 09:36:58 AM
Quote from: D-Link Multimedia on May 31, 2011, 09:19:50 AM
This will be fixed in firmware 1.05b01. I will put a beta up today or tomorrow. (there are other firmware changes as well so look for them in the beta section later)

Will this firmware post this week?
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: D-Link Multimedia on June 03, 2011, 09:48:52 AM
Yeah I am pushing them to post it as we speak. They didn't want to post because its friday and we don't post on fridays but this is a beta not an official release :).
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on June 03, 2011, 09:55:41 AM
Quote from: D-Link Multimedia on June 03, 2011, 09:48:52 AM
Yeah I am pushing them to post it as we speak. They didn't want to post because its friday and we don't post on fridays but this is a beta not an official release :).

Thanks for the follow-up [no pressure!  :)].
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: D-Link Multimedia on June 03, 2011, 03:21:58 PM
It's up. :)
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on June 03, 2011, 03:26:47 PM
Quote from: D-Link Multimedia on June 03, 2011, 03:21:58 PM
It's up. :)

Thanks for pushing this through.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: HoustonREF on June 24, 2011, 04:07:03 PM
Since it took just under 2 years for this firmware upgrade to occur, will it take a similar amount of time for the next?

Also, could you tell your tech support (script reader) folks about this, so that they would not have me try mundane measures when this is a known problem?

 :'(

Not a happy user.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: HoustonREF on June 24, 2011, 05:56:24 PM
I've got 4 2gb drives in the DNS-243.  When I upgraded to the 1.05 beta software currently on the board, the "fans can't rotate" error went away, and has been gone for several hours.

Sigh.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on June 24, 2011, 07:13:44 PM
Quote from: HoustonREF on June 24, 2011, 05:56:24 PM
I've got 4 2gb drives in the DNS-243.  When I upgraded to the 1.05 beta software currently on the board, the "fans can't rotate" error went away, and has been gone for several hours.

Sigh.

Firmware v1.05b01 specifically addressed the "fans can't rotate" error (along with AFT support).

Quote from: HoustonREF on June 24, 2011, 04:07:03 PM
Since it took just under 2 years for this firmware upgrade to occur, will it take a similar amount of time for the next?

The last firmware update was released less than one year after the prior v1.04, not 2 years as you stated.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: HoustonREF on June 27, 2011, 11:41:34 AM
JavaLawyer - Where were you when I needed help?  Look at the competition...  Much more frequent (useful) updates.  Yes, you've got lots of beta updates, but getting out "stable" updates would really be a boon for the users.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on June 27, 2011, 12:13:05 PM
Quote from: HoustonREF on June 27, 2011, 11:41:34 AM
Look at the competition...  Much more frequent (useful) updates.  Yes, you've got lots of beta updates, but getting out "stable" updates would really be a boon for the users.

Yes, there manufacturers with better support, and there are also worse. IMHO, for the DNS-343 price point, the level support is average. Functionally speaking (i.e. critical functionality), the beta updates were rather stable for the most part.

From my perspective it looks like the D-Link development team is of limited size and is required to support too many products, with emphasis on the newer product lines -- and this is why DNS-343 support has fallen to the wayside.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: skrupka on June 28, 2011, 10:52:05 AM
On the other hand..  I have a second NAS the Lenovo D400 IdeaCentre and I bought it at the end of the product life cycle.   Even during it's life cycle, it never had any updates or support or even a forum to talk about it.  However.   It's bulletproof, and a much better product than the DNS-343.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on June 28, 2011, 03:35:59 PM
As I'm sure you know, product quality and aftermarket support hinges on the manufacturer. A mainstream name like Lenovo is competing with Dell and HP, so competitive pressure (and reputation) forces them to ensure all their products are more robust. As far as aftermarket support is concerned, I have a Netgear media player that was discontinued at least 1.5 years ago and Netgear still maintains a heavily trafficked and supported community forum the product.
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: Eilerp on July 08, 2011, 11:55:12 AM
Where can I find the firmware 1.05b01 software?
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: JavaLawyer on July 08, 2011, 12:07:50 PM
Quote from: Eilerp on July 08, 2011, 11:55:12 AM
Where can I find the firmware 1.05b01 software?

Here: http://forums.dlink.com/index.php?topic=39068.0
Title: Re: "fans can't rotate" error in system logs after upgrade from 1.04b3 to 1.04
Post by: drick on July 24, 2011, 12:20:38 PM
Quote from: D-Link Multimedia on May 09, 2011, 01:39:58 PM
For those with this issue, does it persist through a reset?

+1 for this problem on all 3 of my units.

all hw v1