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[ozi71]

Hi all

I have been using my 3060 for a few months now and have an issue where both wired and wireless connections drop for about 5 - 10 sec.  This seems to happen randomly 2 to 3 times a day when I look at the up time on the console it does not register the drop to the internet connection. I have logged a call and the fix was to replace the router which is doing the same thing. I have about 25 devices in the house that connect to the router and a ac2000 mesh extender.

The router is running firmware 1.11

Any thoughts ?

[FurryNutz]

Link>Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

  Link> >FW Update Process

• Was the router working before any firmware updates?

Does the problem happen if you turn OFF the wifi mesh extender?
What is the distance between the router and the extender?

[ozi71]

I have turned off the extender and will test over the next few days. The extender is about 12 meters from the router and says the signal strength is excellent.

[ozi71]

I am still having the issues it happens with the extender on or off

[FurryNutz]

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
Let us know how it goes please.