D-Link Forums
D-Link FAQ => Network Camera FAQs => Topic started by: JavaLawyer on February 18, 2014, 05:52:38 AM
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Forum members often ask what the best means is to communicate their issues to D-Link for visibility and resolution. This FAQ entry describes the official D-Link channels available for reporting issues.
Issue Reporting
- Posting issues in this forum - D-Link engineers and technical staff often visits this forum and read issues posted by members, although the engineers/technical staff themselves do not frequently post replies. Volunteer forum moderators who identify recurring issues posted by members have a direct channel to D-Link and often escalate those issues for investigation, clarification, and resolution.
- D-Link Support Desk - While posting issues in this forum is a great means of sharing information with other members and notifying D-Link of issues, D-Link escalates issues for resolution based on the volume of calls received through the official D-Link support desk. If D-Link receives a large number of calls pertaining to the same issue, that issue is more likely to be escalated as a problem for investigation and resolution. As such, in addition to posting issues in this forum, forum members are encouraged to call the toll free D-Link support desk to report their issue: 1-888-851-6464.
Additional Resources
- Network Cameras - Searchable FAQ Index (http://forums.dlink.com/index.php?topic=58404.0)
- Network Cameras - Important Posts & Information (http://forums.dlink.com/index.php?topic=58121.0)