Forget it, don't bother. These cameras have been one non stop problem from the beginning. Not a single day has gone by where they have "just worked" without some type of error. I am returning all of them to Amazon. I'm pretty disappointed in D-Link for releasing such a hack. The forums here are evidence that it's not just me, but that every person who buys these has trouble getting them connected, writing to the SD card, viewing them with the app, uploading to FTP and whatever other problems they've listed. It's clear these products are rushed hacks with no serious engineering put into them. I will *never* touch this brand again as long as I live.