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Author Topic: Playing xbox one and lose connection while playing  (Read 124 times)

Ptbavor

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Playing xbox one and lose connection while playing
« on: December 30, 2017, 06:03:34 PM »

Im playing fifa online and i play wired but after a few disconnects I try to use the wifi but same problem occurs :(
I just bought the router yesterday my old one never got a problem.  I even download the last version of firmware
What sould i do i have a cable connection
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FurryNutz

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Re: Playing xbox one and lose connection while playing
« Reply #1 on: December 30, 2017, 08:31:10 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

Is the game played on a PC or game console?
Any QoS or Port Fofwarding configurations set up on the router?
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Ptbavor

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Re: Playing xbox one and lose connection while playing
« Reply #2 on: December 31, 2017, 10:02:15 AM »

Hardware A2
Firmware lattest version
Region montreal,quebec
No factory reset performed

Provider cable ( videotron)
 Arris Model modem tm822g

Console xbox one and no qos or port modification done
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FurryNutz

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Re: Playing xbox one and lose connection while playing
« Reply #3 on: December 31, 2017, 11:27:50 AM »

Is the xbox wired or wireless connected to the router?

Ensure IPv6 is set for local only on the router...Might try a factory reset and set up from scratch.
Set a IP address reservation for the xbox on the router.
Disable DNS Relay and set IPv6 to Local Only.
Set QoS speeds UP and down, however don't put any devices in the priorities sections.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting