• January 21, 2018, 12:31:44 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DCS-960L can't view on LTE network  (Read 382 times)

hello00

  • Level 1 Member
  • *
  • Posts: 5
DCS-960L can't view on LTE network
« on: December 13, 2017, 10:22:19 PM »

Hello,

Do anyone know why DSC 960L only can view image on my internal network but outside LTE network cannot (using ISO mobile system)? I can view image on my DSC 5222L both internal & LTE network. I ensured the port forwarding setup is OK. Is it the firmware issue? or anything wrong? Please help. Thanks

YK
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44299
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-960L can't view on LTE network
« Reply #1 on: December 14, 2017, 11:50:42 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?


I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.96 and so on  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

Yes, you can view the 960L on both internal home network and remote locations using the MyDlink Lite app.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

hello00

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-960L can't view on LTE network
« Reply #2 on: December 14, 2017, 08:28:58 PM »

Hello

Thank you for your response.

  • What Hardware version is your DCS? Look at the sticker behind or under the camera. Version A
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status. 1.04
  • What region are you located? Asia HK


    What Mfr and model is the main host router? TP-LINK C2300 (do i need to change to Dlink router? haha...)
    What wireless modes are you using? 2.4G & 5G AC are also used
    What is the distance between the Camera and the main host router? about 5m
    How many other wireless devices do you have connected to the main host router?  about 6 device - 2 nos of iphone, 1 no of ipad, 1 no of MAC & 2 nos of Dlink camera (DCS5222L & DCS960L)
Yes, i also have problem to connect to Mydlink lite app. After i connect to camera DCS960L via Mydlink lite app 2-3 time, this camera will showing "connecting" with black screen when i connected again. it will be reconnected after I reboot camera. I don't know why. So, i try to use another app with port forwarding to connect this camera.

YK
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44299
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-960L can't view on LTE network
« Reply #3 on: December 14, 2017, 08:47:04 PM »

Try setting up static IP addresses ON the cameras that are not in the host routers DHCP IP address pool and set up upnp and upnp port forwarding on ALL cameras.

What wireless modes are you using? Mixed BGN on 2.4Ghz or try using single mode N only on 2.4Ghz with WPA2 and AES Only. Try a manual channel of 11 on 2.4Ghz as well.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

hello00

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-960L can't view on LTE network
« Reply #4 on: December 15, 2017, 02:02:47 AM »

Thanks

How to setting up the upnp port forwarding of external port for HTTP, HTTPS & RTSP in my camera? That means which port i can using for UPNP port forwarding?  Thanks

YK
« Last Edit: December 15, 2017, 02:57:18 AM by hello00 »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44299
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-960L can't view on LTE network
« Reply #5 on: December 15, 2017, 09:04:30 AM »

Just enable it and the cameras and router will auto handle ports needed.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

hello00

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-960L can't view on LTE network
« Reply #6 on: December 15, 2017, 09:53:59 AM »

Thanks for reply

Yes, already tried all your suggestions setting up in my router & cameras. DCS-960l only can registered in mydlink lite app but can't view image in the app (showing "connecting"). Also, can't view image by using port forwarding on other D-Link apps. It is my camera hardware issue?

YK
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44299
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-960L can't view on LTE network
« Reply #7 on: December 15, 2017, 12:01:13 PM »

Port Forward isn't needed on the main host router. Just uPnP is all and uPnP and uPnP Port Forwarding ON the cameras.

What phone platform and phone OS are you using?
Can you view any of the cameras while at home on the local side of the app while the phone is connected wirelessly to the main host router?
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

hello00

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-960L can't view on LTE network
« Reply #8 on: December 15, 2017, 03:57:26 PM »

IOS platform vision 10.2!

YES, I can view other cameras image via mydlink lite app on my local & LTE network.

YK
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44299
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-960L can't view on LTE network
« Reply #9 on: December 16, 2017, 12:18:18 AM »

I'm on iOS 11.2 and my 960L is viewable for me.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

happyhere

  • Level 3 Member
  • ***
  • Posts: 164
Re: DCS-960L can't view on LTE network
« Reply #10 on: December 17, 2017, 07:21:58 PM »


the upnp forwarding is confusing the router because you have both 960L and 5222L.
try to assign a different port for 960L.

on the mydlink app not working on LTE/mobile, it is actually a CDN issue based on my experience.
workaround is to put your phone to use VPN
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44299
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-960L can't view on LTE network
« Reply #11 on: December 17, 2017, 08:46:09 PM »

Have more than one DCS camera on the same network, needs to have both uPnp and uPnP Port Forwarding enabled. As some service ports are in use by one camera and are needed by the other. uPnP and uPnP PF help to ensure that any additional ports are made available for all cameras on the line. I have 3 and all are using these two features and I'm able to access all cameras using the Lite app both on local wireless LAN side and remote with LTE/4G service networks.




the upnp forwarding is confusing the router because you have both 960L and 5222L.
try to assign a different port for 960L.

on the mydlink app not working on LTE/mobile, it is actually a CDN issue based on my experience.
workaround is to put your phone to use VPN
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting