• January 19, 2018, 10:48:28 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DIR-885L - 5 GHz Wi-Fi Does Not Broadcast  (Read 557 times)

inimitable

  • Level 1 Member
  • *
  • Posts: 3
DIR-885L - 5 GHz Wi-Fi Does Not Broadcast
« on: September 20, 2017, 01:59:15 PM »

Just set up my DIR-885L. 2.4 GHz Wi-Fi broadcasts and works fine; 5 GHz does not. 5 GHz Indicator light on router is lit but no devices (laptop, phone, iPad, Roku, PS4) see the SSID. All recognized 5GHz band on previous router (different brand).

Hardware version: A1
Firmware version: 1.13

Smart Connect disabled. Different SSID for each band. Settings are standard but have tried changing channel, mode, transmission power, and channel width.

Please let me know if you need further info.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44276
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DIR-885L - 5 GHz Wi-Fi Does Not Broadcast
« Reply #1 on: September 20, 2017, 04:41:41 PM »

Link>Welcome!

  • What region are you located?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process
  • Was the router working before any firmware updates?
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

inimitable

  • Level 1 Member
  • *
  • Posts: 3
Re: DIR-885L - 5 GHz Wi-Fi Does Not Broadcast
« Reply #2 on: September 20, 2017, 05:05:45 PM »

United States (Mountain Time Zone)
Yes, tried a factory reset after firmware update (update was performed after initial setup). Router worked very briefly after initial setup and firmware update.

Have since taken phone and iPad elsewhere and have had no problem connecting to a 5 GHz band, so I don't think it's a problem with the individual devices.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44276
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DIR-885L - 5 GHz Wi-Fi Does Not Broadcast
« Reply #3 on: September 21, 2017, 06:51:21 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. This maybe a faulty unit and needs to be RMAd.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

inimitable

  • Level 1 Member
  • *
  • Posts: 3
Re: DIR-885L - 5 GHz Wi-Fi Does Not Broadcast
« Reply #4 on: September 21, 2017, 08:35:12 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. This maybe a faulty unit and needs to be RMAd.

Will do, thanks for the help!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44276
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: DIR-885L - 5 GHz Wi-Fi Does Not Broadcast
« Reply #5 on: September 21, 2017, 08:35:44 AM »

Let us know how it goes...
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting