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Author Topic: Video Feeds Slow to Load  (Read 2649 times)

ricksza

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Video Feeds Slow to Load
« on: August 27, 2017, 06:10:34 AM »

I'm new to D-Link and the Mydlink family of programs.
I notice this on both the desk top Mydlink and also the Mydlink Lite App. The program loads instantly, but when I select a camera to view, it takes about 30 seconds for each to appear. Sometimes I'll get a message "Connection timed out" or  "Config Timeout Set Config timeout, Please Try Later (Error 0.70_1_5_E_0_). Not something you want to see on a security camera. This happens on wifi and internet both. I have 4 - DCS-5222L B1 Firmware 2.14.04. I tried another viewer app and the images load instantly on wifi. Is this normal with Mydlink? Should I just return all the cameras and get another brand?
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #1 on: August 27, 2017, 12:33:15 PM »

Link>Welcome!

  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
Whats your ISP Speed UP and Down?


I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.22 and .23  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com
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ricksza

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Re: Video Feeds Slow to Load
« Reply #2 on: August 27, 2017, 06:11:59 PM »

Link>Welcome!
  • What region are you located?
What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
Whats your ISP Speed UP and Down?
I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.22 and .23  DHCP
Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com
Link>Welcome!
The topic or board you are looking for appears to be either missing or off limits to you.

  • What region are you located?
Northeast USA Just outside Philadelphia, PA

What Mfr and model is the main host router?
Verizon Fios ActionTec MI424WS Rev F

What wireless modes are you using?
I'm unfamiliar, could you give examples? Sorry, I'm a dummy.

What is the distance between the Camera and the main host router?
2 are within 10 feet & 2 are within 20 feet with no heavy walls

How many other wireless devices do you have connected to the main host router?
Other than the 4 cameras, I have a Garage door opener, iphone & ipad

Whats your ISP Speed UP and Down?
UP 27.15 Mbps, Down 30.50 Mbps

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.22 and .23  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

I will try your suggestions tomorrow morning and post back with the results.
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #3 on: August 28, 2017, 07:50:56 AM »

Wireless modes are G, N or Mixed B G and N. I recommend trying single N mode.

Security modes are Mixed WPA and WPA2. I recommend trying WPA2 and AES only.
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ricksza

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Re: Video Feeds Slow to Load
« Reply #4 on: August 28, 2017, 05:20:57 PM »

I am using WPA2. From what I can tell, I'm in N mode.
As you suggested, I set up new IP addresses for the cameras & set them as static. Enabled uPnP and Port Forwarding. On Mydlink Lite, the lag is still there, though maybe not as long about 15-20 seconds. Sometimes still times out. Sometimes still get the "Config Timeout" message. I ended up with "Viewer for D-Link IP Cameras" by Van Nguyen. Instant viewing 4 cameras at a time. I will still use Mydlink Lite for the notifications
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #5 on: August 29, 2017, 09:15:42 AM »

Has this always been happening or just recently?
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ricksza

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Re: Video Feeds Slow to Load
« Reply #6 on: August 30, 2017, 02:26:14 AM »

I just got the cameras 4 days ago when I loaded the software. I've had the issue since the start. I contacted D-Link and their response suggested a browser concern even after I told them I tried Google Chrome, Edge And Internet Explorer 11 with the same results.
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #7 on: August 30, 2017, 09:18:13 AM »

Does this happen if you turn OFF all the one camera and see how long it takes?

I presume you are using the ActionTec wireless correct to connect the cameras too?
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ricksza

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Re: Video Feeds Slow to Load
« Reply #8 on: August 30, 2017, 04:20:33 PM »

Tried turning off all but one camera. The video may show up a couple seconds quicker, but still takes a long time. Where the "Viewer for D-Link IP Cameras" by Van Nguyen still displays instantly. And yes I'm using the ActionTec Modem/router for everything.
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #9 on: August 30, 2017, 06:24:50 PM »

One suggestion if you can, take one camera to a different location, say friend, family or nieghbor and see if this problem follows. I'm either thinking something with your isp modem/ service or the MDL service.
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ricksza

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Re: Video Feeds Slow to Load
« Reply #10 on: August 31, 2017, 02:41:29 AM »

Do your video feeds show up quickly using Mydlink Lite?  Any time lag? Once they show up, there is a 1-2 second delay, which I feel is normal.
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #11 on: August 31, 2017, 08:34:07 AM »

I have 3 different model cameras, both of my 933L and 936L appear with in 2-4 seconds. My 960L takes about 8-10 seconds. Probably use to its higher bandwidth data stream.
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ricksza

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Re: Video Feeds Slow to Load
« Reply #12 on: September 01, 2017, 03:02:44 AM »

I don't think it's a camera concern as the other software loads instantly, so it must be something in the Mydlink software, maybe something in the settings
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FurryNutz

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Re: Video Feeds Slow to Load
« Reply #13 on: September 01, 2017, 09:57:34 AM »

Something you might submit a support ticket, give the camera numbers and ID numbers and give all your details and see if they can help out. I had to do this once for a camera of mine that wouldn't connect. They fixed it a couple of days later from there side.
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ricksza

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Re: Video Feeds Slow to Load
« Reply #14 on: September 01, 2017, 11:37:10 AM »

Will do, thanks for the help
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