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Author Topic: Push Notificatins Stopped IOS App  (Read 3550 times)

FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #15 on: August 01, 2017, 01:48:01 PM »

10.3.1
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #16 on: August 01, 2017, 02:22:27 PM »

Let us know.

Do you have 10.3.3 on your iOS devices (furry and daddz)?

I had 10.3.2 on it when in it started July 26, but have since updated to 10.3.3.  So ios version is not a factor.
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #17 on: August 01, 2017, 02:23:35 PM »

Not seeing Notifications from any of my 3 cameras as well.  :-\
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #18 on: August 02, 2017, 06:47:13 AM »

Checked back with support (Canada) today.  Added the 5020l and 5222l to the push issue.  Network people are still working on it.  Does appear to be regional rather than camera specific.  A senior tech engineer will be in touch with me today hopefully?
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #19 on: August 02, 2017, 09:00:21 AM »

Yes, I'm seeing this problem on all of my 9 series cameras as well. D-Link USA is aware of it and working on it.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #20 on: August 08, 2017, 05:32:09 AM »

Yes, I'm seeing this problem on all of my 9 series cameras as well. D-Link USA is aware of it and working on it.

It's been two weeks now since the cameras stop sending notifications.  No info from D-link.  Anyone here anything?
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #21 on: August 08, 2017, 06:30:41 AM »

I noticed mine stopped the other day too (Android). I will contact them again to see the status.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #22 on: August 08, 2017, 07:09:51 AM »

I noticed mine stopped the other day too (Android). I will contact them again to see the status.

I'm going to call support in Canada again.  Report back.
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #23 on: August 08, 2017, 07:59:49 AM »

I fixed my issue. I noticed push notifications were not saving. I would check the cameras and back out. When I go back in, they are all unchecked. I just reinstalled the app and it is working fine now.

D-Link is aware and working on it. 
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #24 on: August 08, 2017, 08:56:49 AM »

I fixed my issue. I noticed push notifications were not saving. I would check the cameras and back out. When I go back in, they are all unchecked. I just reinstalled the app and it is working fine now.

D-Link is aware and working on it.

I tried to fix with re-installing app, re-flashed firmware and no go.  Are you saying your problem on Android was unrelated and D-link was still working on the ios problem?  I called support and they said they thought it was fixed but work get back to me today.  Getting frustrating as these cameras were really dependable for the most part all the time, but now they are useless to me in their current setup monitoring motion at the front and rear of my home.
I need an answer re if it's not going to be fixed.
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #25 on: August 08, 2017, 09:01:50 AM »

If the cameras had been working with the service and now they are not. I presume the problem will be fixable and will take some time for D-Link to review the situation and make the necessary fixes, test then push them out to the areas needed. Patience is needed here as D-Link is working on it.

Thank you.
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #26 on: August 08, 2017, 09:16:09 AM »

Correct. The Android issue I had was with my phone, not D-Link.

mydlink did perform a server update today. It sometimes can take several hours to replicate to all the servers globally. Give it a day and just reboot your cameras so they reconnect to the servers. If the problem is still there with your model cameras, let us know and let Canada support know too. I will let US support know and they can test again.

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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #27 on: August 09, 2017, 06:40:18 AM »

Correct. The Android issue I had was with my phone, not D-Link.

mydlink did perform a server update today. It sometimes can take several hours to replicate to all the servers globally. Give it a day and just reboot your cameras so they reconnect to the servers. If the problem is still there with your model cameras, let us know and let Canada support know too. I will let US support know and they can test again.

Rebooted all cameras 5010l, 5020l, 5222l and none send push notifications.  Called support and they say they tested the 5010l and it should be working, but they might have to do more testing.  Will get back to me. I've done all I can do on my end.  Tested on 3 different cameras, on iphone 5s, 6s and ios 10.3.3 and 10.3.2.  Rebooted, powered off, reinstalled ios app, turned notifications off/on, rebooted phones.  There was a notice for server update Aug7/8, so I waited for that to complete before testing.  Now I see a new notice for a server update Aug 9/10.  I'm told US and Canada use different servers but updates are pushed to all servers.  Anyone with the issue get notifications going again in either US or Canada?
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #28 on: August 09, 2017, 06:50:33 AM »

Hopefully tonight's mydlink update will fix this issue. Thanks for being patient. I know it is frustrating.

I will ask the US techs to test the 5010 and 5020 today too.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #29 on: August 09, 2017, 04:25:12 PM »

Hopefully tonight's mydlink update will fix this issue. Thanks for being patient. I know it is frustrating.

I will ask the US techs to test the 5010 and 5020 today too.

Second level support called me tonight.  He said he tested a number of different model cameras today and push notifications were not working on any of them, using the IOS app.  Andriod app is working properly.  He wasn't sure what the update being pushed to the servers tonight was doing, but would test the cameras again tomorrow after the maintenance.  He suspected something in the July 26 server update broke the IOS app push notifications.  He will be talking to the server people.  Will call me back when he has more info/solution.
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