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Author Topic: Push Notificatins Stopped IOS App  (Read 3737 times)

DaDDz

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Push Notificatins Stopped IOS App
« on: July 30, 2017, 09:31:41 AM »

Once again push notifications have stopped on the IOS app.  I have motion sensing setup on two 5010l's and usually they work flawlessly.  But a number of times they both stop.  Email notifications continue.  To resolve it I call into Support (Canada), report it, they say there are not aware of any problems, take the info and say they will look into it.  I have to call back and get it bumped up the chain, then get we know about it and working on it.  Still no resolution, been a week.
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #1 on: July 30, 2017, 12:53:58 PM »

There was a scheduled maintenance period the other day:
Notice: Scheduled Maintenance
The mydlink portal will undergo the server maintenance from July 26 11:00PM to July 27 05:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. If your device still remains offline after server maintenance, please try to reboot your device by unplugging and plugging the power supply. We apologize for any inconvenience."

You might reboot everything and test.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #2 on: July 31, 2017, 07:15:14 AM »

I've rebooted, unplugged, restarted iphone, rebooted router numerous times and nothing.  This is obviously a server side issue caused by that July 26 maintenance as that's exactly when the cameras stopped sending notifications.  Checked back with support today and they still have no answer?
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #3 on: July 31, 2017, 07:25:06 AM »

Email still works but phone notifications have stopped?  I haven't seen any issues but I am using Android.

What version iOS and what version is the mydlink app?

I will forward this to support and see if they have seen this issue.

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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #4 on: July 31, 2017, 08:18:25 AM »

I talked to a tech (US office). He has iOS 10.3.3 with latest mydlink app (3.8.0). He is receiving notifications with his cameras using 3g/4g (T-Mobile) and via Wi-Fi (remotely and locally). Not sure if this is a regional problem or specific camera model issue but he will look into it.
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #5 on: July 31, 2017, 08:23:46 AM »

Thank you for looking into this.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #6 on: July 31, 2017, 04:05:04 PM »

I talked to a tech (US office). He has iOS 10.3.3 with latest mydlink app (3.8.0). He is receiving notifications with his cameras using 3g/4g (T-Mobile) and via Wi-Fi (remotely and locally). Not sure if this is a regional problem or specific camera model issue but he will look into it.

I actually talked to Support In Canada and my Iphone is on Bell Canada network. 
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #7 on: July 31, 2017, 04:56:34 PM »

Dis support say anything about this?

I talked to a tech (US office). He has iOS 10.3.3 with latest mydlink app (3.8.0). He is receiving notifications with his cameras using 3g/4g (T-Mobile) and via Wi-Fi (remotely and locally). Not sure if this is a regional problem or specific camera model issue but he will look into it.

I actually talked to Support In Canada and my Iphone is on Bell Canada network.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #8 on: July 31, 2017, 05:21:46 PM »

Dis support say anything about this?

I talked to a tech (US office). He has iOS 10.3.3 with latest mydlink app (3.8.0). He is receiving notifications with his cameras using 3g/4g (T-Mobile) and via Wi-Fi (remotely and locally). Not sure if this is a regional problem or specific camera model issue but he will look into it.

I actually talked to Support In Canada and my Iphone is on Bell Canada network.

I'm waiting for a callback from their network engineers, it was bumped up the chain to them.  In Canada they're pretty good about calling you to get more info or test something.  Although this one has been going on a week.  Not the first time push notifications got messed up with a server issue, but the longest it's been out.
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #9 on: July 31, 2017, 05:36:51 PM »

Let us know when they respond or if you see a change.
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DaDDz

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Re: Push Notificatins Stopped IOS App
« Reply #10 on: August 01, 2017, 12:14:59 PM »

Let us know when they respond or if you see a change.

Update:  I enabled motion detection on my other cameras 5020l and 5222l and push notifications are also not being sent on motion.  So that's the 5010l, 5020l and 5222l not working which looks to be a server issue and/or region Canada? issue.  Are IOS push notifications down on all cameras?
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #11 on: August 01, 2017, 12:20:58 PM »

I presume the entire maintenance thing could have been regionally done. D-Link USA is aware of issues in this region. Please keep in contact with support in Canada as well. Could be effecting all cameras or just a regional service issue.
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #12 on: August 01, 2017, 12:31:51 PM »

D-Link tested a 5010L yesterday and was not receiving notifications either. They did send the issue to the mydlink people. I have a 930L, 936L, 960L, 8000LH, 2530L, and 2630L and notifications are working fine so it must be affecting certain camera and/or regions.
« Last Edit: August 01, 2017, 12:33:27 PM by GreenBay42 »
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FurryNutz

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Re: Push Notificatins Stopped IOS App
« Reply #13 on: August 01, 2017, 12:39:37 PM »

Ok, just enabled MD and Notifications on my 933L, 936L and 960L.
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GreenBay42

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Re: Push Notificatins Stopped IOS App
« Reply #14 on: August 01, 2017, 01:47:15 PM »

Let us know.

Do you have 10.3.3 on your iOS devices (furry and daddz)?
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