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Author Topic: Stuck on firmware upgrade  (Read 2071 times)

sandeep

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Stuck on firmware upgrade
« on: May 31, 2017, 12:51:38 PM »

I purchased this deviced but after the entire setup went through, the device is stuck on updating firmware. I keep trying to update it and wait but it never happens and it's still 1.23. Also I'm not able to access the plug - the switch seems disabled and I'm unable to do anything in the app.

Any help is appreciated.
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FurryNutz

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Re: Stuck on firmware upgrade
« Reply #1 on: May 31, 2017, 12:56:32 PM »

What browser are you using? If any?
Try IE11 or FF. Be sure to clear any browser caches before updating FW or after.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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sandeep

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Re: Stuck on firmware upgrade
« Reply #2 on: June 01, 2017, 04:31:29 AM »

The problem happens on the iOS and the Android app.

It shows the w215 device after completion of setup but there's a message that say "You need to update the firmware" and the on/off switch is disabled so I'm unable to use the device at all.
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GreenBay42

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Re: Stuck on firmware upgrade
« Reply #3 on: June 01, 2017, 06:52:15 AM »

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