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Author Topic: Cannot Remote access the DCS-2630L  (Read 1628 times)

gqdoll

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Cannot Remote access the DCS-2630L
« on: January 31, 2017, 09:23:29 AM »

Folks,  New to this board but have read several of the posts related to my issue.  Tried several of the solutions as well to no avail.  Basically, I can connect to the 2630 via MyDlink on a PC web browser and via smartphone app but only when the PC, the phone and the 2630 are all on my local network.  I have had no joy in connecting when a PC or my smartphone is not on my LAN.  I have a DCS-932L and a DCS-5222l that both work flawlessly and appear to have the same configuration settings as the 2630.  One thing I did notice last night while fiddling with it was that the MAC address on the 2630 does not match the MAC address on my router's device list.  Could this be the cause of the inability to connect to it remotely?  I really like the camera and it's features and would like to get this figured out.  Thanks on advance for any help or suggestions.



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FurryNutz

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Re: Cannot Remote access the DCS-2630L
« Reply #1 on: January 31, 2017, 09:30:30 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?


I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.26 DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com
Verify important here.

Can you access the cameras web page and see if the MAC address is listed there maybe in the status or networking page. Verify here with whats on box, sticker and whats seen on router. I don't think this is the issue.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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gqdoll

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Re: Cannot Remote access the DCS-2630L
« Reply #2 on: January 31, 2017, 12:36:49 PM »

What Hardware version is your DCS? Look at the sticker behind or under the camera. A1 per MyDlink via web on LAN
Link>What Firmware version is currently loaded? Found on the DCSs web page under status. 1.04.00
What region are you located? USA

What Mfr and model is the main host router? ARRIS NVG589

Interesting that I can change the name of the 2630 on mydlink page on my LAN and then see that change effected on my remote app.  Still cannot connect to device though.

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FurryNutz

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Re: Cannot Remote access the DCS-2630L
« Reply #3 on: January 31, 2017, 12:44:31 PM »

Is uPnP and uPnP Port Forwarding enabled on the 2630L?

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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

gqdoll

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Re: Cannot Remote access the DCS-2630L
« Reply #4 on: January 31, 2017, 01:03:20 PM »

Yes.  uPnP enabled and uPnP Port forward enabled (External HTTP Port = 81; Ext HTTPS Port = 443; External RTSP Port = 554)

I don't have much of a clue as to what all that is, but that's what the network page says for the camera.
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FurryNutz

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Re: Cannot Remote access the DCS-2630L
« Reply #5 on: January 31, 2017, 01:30:42 PM »

I would do this. Fill out a email support ticked for this camera model. Give them what you've said here. Also include the mydlink # for the camera as well. I had issues
with my DNR and the mydlink service as well last year. It worked on the Lan side, just not with the MDL service. After a couple of days, it started working.
This needs to be looked at by support.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

gqdoll

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Re: Cannot Remote access the DCS-2630L
« Reply #6 on: January 31, 2017, 01:53:14 PM »

Thanks for the help.  Email ticket is submitted.

GQ
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RYAT3

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Re: Cannot Remote access the DCS-2630L
« Reply #7 on: January 31, 2017, 01:53:58 PM »

I would turn off all cams and try again with 2630l first. . Reboot router after turning off all cams
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frodoj88

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Re: Cannot Remote access the DCS-2630L
« Reply #8 on: February 09, 2018, 01:37:13 PM »

Try to ENABLE the funcion: WMM (Wi-Fi Multimedia) on your modem. That works perfectly for me. I think this is only aviable if your modem or router is 802.11N or above.
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FurryNutz

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Re: Cannot Remote access the DCS-2630L
« Reply #9 on: February 09, 2018, 01:50:28 PM »

Most router have this enabled already. Hopefully this will help future users.  ;)
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting