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Author Topic: 2330 Unacceptable Video Quality and much much more!  (Read 9652 times)

spike72

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #15 on: May 30, 2015, 12:03:29 AM »

I to am having the same issues with my 2330L. Have tried different settings but still looks BAD. My 932L that are 2 years old  look better. I just bought this 2330L last week And yes I have the current firmware
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FurryNutz

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #16 on: June 01, 2015, 10:44:02 AM »

If you have updated the FW and have tried any troubleshooting steps, ie, tested wired connections and reset the camera to default settings and set up from scratch or anything else and it still does not seem to fix this problem, you may have a faulty unit and would need to be RMAd with D-Link. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I to am having the same issues with my 2330L. Have tried different settings but still looks BAD. My 932L that are 2 years old  look better. I just bought this 2330L last week And yes I have the current firmware
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spike72

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #17 on: June 01, 2015, 11:04:09 AM »

I sent it back to Amazon, will buy a different brand for outside. The other thing about this camera is the wire is just hanging there. No way to hide wire from getting cut. Also being the power source is 5 volts I would need to extend the power cable about 30 feet. Thru my attic. I would rather have low voltage running across my attic than run a 110 cable or wire a outlet in my attic. The access to my attic is not easy. So with the exposed wire the voltage drop of running a long power cable . I will look at another brand that has more IR led's for night viewing. And the ability to hide the wiring in the base or mount  it to a box and stuff the wiring inside the  box as the wires come out the mounting base. Where the power wire or the cat 5 wire just hangs out in the open. I wanted to use the 2330L so I can record to my  202L DNR. But with the poor night vision and wire issue's  it's a no go. Not to change the subject BUT, it would be nice to be able to add an  additional camera or two  with a firmware update for a small fee. The DNR 202L is 89 bucks to record 4 cameras. To record 8 the price jumps up to close to 300 dollars. I can buy 2 202L's for a hundred dollars cheaper. Something to think about.
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FurryNutz

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #18 on: June 01, 2015, 11:13:20 AM »

Sorry it didn't work out. Again it could have been a faulty unit.

As for power and placement, it may behoove you to do a bit more research on placement and your power connection needs. You could have keep a low voltage running thru the attic by maybe using a low voltage power cord that was long between the units power adapter and the camera itself. Like making a DC power cord from custom adapters and a good two conductor cable cut to your specific length. Or you really should invest in putting 110v power outside compliant out let near where your outside camera needs to be. These are suggestions that users should and need to review and to take into consideration before installation of any outside camera.

I would have contacted D-Link to ask them what is the range of view and detected video when in night mode. Some cameras may or may not have the greatest video capture range that users may need. I presume it would have done just fine for you accept for the video quality which may have been just a bad unit. I guess we'll wont know now.

You may want to phone contact D-Link support and give them details of your outside needs and see if they can recommend a camera that will work best for you.

Hope you have better luck.



I sent it back to Amazon, will buy a different brand for outside. The other thing about this camera is the wire is just hanging there. No way to hide wire from getting cut. Also being the power source is 5 volts I would need to extend the power cable about 30 feet. Thru my attic. I would rather have low voltage running across my attic than run a 110 cable or wire a outlet in my attic. The access to my attic is not easy. So with the exposed wire the voltage drop of running a long power cable . I will look at another brand that has more IR led's for night viewing. And the ability to hide the wiring in the base or mount  it to a box and stuff the wiring inside the  box as the wires come out the mounting base. Where the power wire or the cat 5 wire just hangs out in the open. I wanted to use the 2330L so I can record to my  202L DNR. But with the poor night vision and wire issue's  it's a no go. Not to change the subject BUT, it would be nice to be able to add an  additional camera or two  with a firmware update for a small fee. The DNR 202L is 89 bucks to record 4 cameras. To record 8 the price jumps up to close to 300 dollars. I can buy 2 202L's for a hundred dollars cheaper. Something to think about.
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gajego

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #19 on: June 03, 2015, 08:05:47 AM »

Okay Round 2. I really wanted this camera to work as advertised. Went to the store and got another new unit, plugged it in and... same F'ing problem. Below is an image from my 202L illustrating the marked difference in the quality of the various devices on my network, including the new 2330. You be the judge. Would you buy the DCS-2330L based on this image? I hope there's an easy fix waiting, like i forgot to turn off the "look like sh*t" switch or something. If anyone can explain whats wrong or conversely, how D-Link finds this level of quality acceptable in their higher-end units?

I went ahead and changed denoise to 20 and sharpness to 0 and now the quality is about on par with a SD/VGA model. I guess I'll hang it outside and hope it gets stolen first.

Warning: The following image is no BS.

I’ve bought the same camera, and the image at night is very similar to what you are getting, if not even worse… more grainy … I’ve seen the other comment from another poster related to the poor IR illumination, and it makes sense.
The question for D-link is:  have D-Link engineers not expected this result when designing a product with only 1 IR LED source?   Why do customers have to buy a separate IR illuminator source and go through another hassle of installing a power line for it -  to make a $200 camera work reasonably well at night?
In my opinion it is a poorly design product…
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FurryNutz

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #20 on: June 03, 2015, 06:16:32 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Okay Round 2. I really wanted this camera to work as advertised. Went to the store and got another new unit, plugged it in and... same F'ing problem. Below is an image from my 202L illustrating the marked difference in the quality of the various devices on my network, including the new 2330. You be the judge. Would you buy the DCS-2330L based on this image? I hope there's an easy fix waiting, like i forgot to turn off the "look like sh*t" switch or something. If anyone can explain whats wrong or conversely, how D-Link finds this level of quality acceptable in their higher-end units?

I went ahead and changed denoise to 20 and sharpness to 0 and now the quality is about on par with a SD/VGA model. I guess I'll hang it outside and hope it gets stolen first.

Warning: The following image is no BS.

I’ve bought the same camera, and the image at night is very similar to what you are getting, if not even worse… more grainy … I’ve seen the other comment from another poster related to the poor IR illumination, and it makes sense.
The question for D-link is:  have D-Link engineers not expected this result when designing a product with only 1 IR LED source?   Why do customers have to buy a separate IR illuminator source and go through another hassle of installing a power line for it -  to make a $200 camera work reasonably well at night?
In my opinion it is a poorly design product…
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Dystronic

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #21 on: June 04, 2015, 11:41:16 PM »

OP here. Nothing good to report. Camera is good to tell if there's a physical shape of someone passing by, and little else. All HD detail is lost. While IR illumination may help, the 'artifacts' really appear to resemble a heavily compressed low ISO image. I think the problem is in how the camera handles its light balancing. On most NV cameras an IR illuminator acts like a flashlight. Areas not illuminated will graduate softly to dark and you will only see what crosses the beam, based on its intensity. This camera seems to be trying to compensate by using a low-light adjustment to the image that simply isn't working. I have reduced the false 'hits' due to noise by blurring (de-sharpening) the feed but as a consequence I cant even read a license plate at a range of 4 Metres. I'm holding on to the model in the hope that with enough store returns, D-Link will wise up and press some new firmware, but I'm also not holding my breath, as it may not be possible to correct through software alone. Advice: DON'T BUY THIS. Get a cheap 640x480 camera instead and just replace it when/if it dies.
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RYAT3

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #22 on: June 05, 2015, 04:42:32 AM »

the feed but as a consequence I cant even read a license plate at a range of 4 Metres. I'm holding on to the model in the hope that with enough store returns, D-Link will wise up and press some new firmware, but I'm also not holding my breath, as it may not be possible to correct through software alone. Advice: DON'T BUY THIS. Get a cheap 640x480 camera instead and just replace it when/if it dies.

I don't think you can read much of anything with this camera. It is one of the less clear imaged dlink cams I have.

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FurryNutz

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #23 on: June 05, 2015, 07:13:30 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

OP here. Nothing good to report. Camera is good to tell if there's a physical shape of someone passing by, and little else. All HD detail is lost. While IR illumination may help, the 'artifacts' really appear to resemble a heavily compressed low ISO image. I think the problem is in how the camera handles its light balancing. On most NV cameras an IR illuminator acts like a flashlight. Areas not illuminated will graduate softly to dark and you will only see what crosses the beam, based on its intensity. This camera seems to be trying to compensate by using a low-light adjustment to the image that simply isn't working. I have reduced the false 'hits' due to noise by blurring (de-sharpening) the feed but as a consequence I cant even read a license plate at a range of 4 Metres. I'm holding on to the model in the hope that with enough store returns, D-Link will wise up and press some new firmware, but I'm also not holding my breath, as it may not be possible to correct through software alone. Advice: DON'T BUY THIS. Get a cheap 640x480 camera instead and just replace it when/if it dies.
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leviny

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« Last Edit: August 05, 2015, 08:06:21 PM by leviny »
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FurryNutz

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #25 on: August 06, 2015, 06:40:15 AM »

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BAMoh

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Re: 2330 Unacceptable Video Quality and much much more!
« Reply #26 on: August 31, 2017, 08:40:27 AM »

Looks terrible. I read this thread as considering the cam. But no way unless you resolved it?? What happened?
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