D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-5222L => Topic started by: kcng1974 on January 01, 2018, 11:41:35 PM

Title: DCS-5222LB1 Config Timeout Problem in iOS via Telco
Post by: kcng1974 on January 01, 2018, 11:41:35 PM
Hi,
    I have problem to access my DCS-5222LB1 in iPhone (iOS 11) via Telco (4G/3G) network (I am using StarHub in Singapore). It show Config Timeout, set config timeout, please try again later (Error 0.70_2_5_E_0). 

    It worked fine if my phone connect to WiFi (either same WiFi as my cam, or my office WiFi). I also tested it worked fine in Android (Samsung phone), via 4G/3G too.

    My CAM firmware is v2.14.4, hardware version B2, Router is ASUS RT-AC87U, I have tried to turn on the uPNP Port Fowarding.

    Please kindly let me know what should I do or what is going wrong. Thank you in advance.
Title: Re: DCS-5222LB1 Config Timeout Problem in iOS via Telco
Post by: FurryNutz on January 02, 2018, 10:06:21 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

What application are you using on the iphone to connect to the camera? MyD-Link Lite? If so, what version of the app are you using? Be sure it's up to date.
Title: Re: DCS-5222LB1 Config Timeout Problem in iOS via Telco
Post by: kcng1974 on January 02, 2018, 06:49:28 PM
Quote from: FurryNutz on January 02, 2018, 10:06:21 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

What application are you using on the iphone to connect to the camera? MyD-Link Lite? If so, what version of the app are you using? Be sure it's up to date.

Yes, mydlink Lite v3.8.3 build 2483 is using.
Title: Re: DCS-5222LB1 Config Timeout Problem in iOS via Telco
Post by: FurryNutz on January 03, 2018, 12:15:46 PM
I recommend you contact mydlink support about this:
https://www.mydlink.com/contact (https://www.mydlink.com/contact)
Title: Re: DCS-5222LB1 Config Timeout Problem in iOS via Telco
Post by: kcng1974 on January 03, 2018, 06:09:26 PM
Quote from: FurryNutz on January 03, 2018, 12:15:46 PM
I recommend you contact mydlink support about this:
https://www.mydlink.com/contact (https://www.mydlink.com/contact)

Thanks, actually logged a case with DLink Support on 27 Dec 2017, till now still no response.
Title: Re: DCS-5222LB1 Config Timeout Problem in iOS via Telco
Post by: FurryNutz on January 04, 2018, 10:15:24 AM
I would log a case with mydlink.com as well.