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[araym219]

Hello,

Recently upgraded my cable subscription from 100mbps to 500mbps; doing this, I was in need of a new router, so, upon thorough investigation, I came to the conclusion that the DIR-860L would fit my needs quite nicely.

Everything went surprisingly easy with the configuration (I do have a bit of experience, but it was like cutting butter, was very pleasantly surprised).

The only problem is that the download speed (according to Speedtest.net) refuses to exceed 320mbps. Now I was expecting this, since it was in almost every post I read online about the router written by people in my country and with the same ISP, they all said that, after contacting D-Link support, they were sent a new firmware and the problem was fixed.
This baffled me, and, after 3 days I am still unable to contact D-Link support, all I managed to do, after 30 minutes of circling back and forth through the "Support" page was send a ticket which is still unanswered, unconfirmed by anyone.
Back to the problem at hand, I tried upgrading the firmware to the newest available one (was 1.08 because the first website I found was from the US, but I later downgraded it to 1.07b), the issue is still not fixed, and the damned needle will just not move past the 320mbps.
I did set up the router properly, all settings are done accordingly (I must've done this routine hundreds of times in the last 5 years) and the PC that I keep testing the connection on is connected to the router with a CAT 6 shielded "gaming" cable.

I live in Romania, Europe, and my ISP is RCS/RDS.

Hope I can get help here as this issue is really causing me some early grey hair.

Thank you and have a good day.

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• Are you wired or wireless connected to the router?

Internet Service Provider and Modem Configurations

• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

• Turn off TrueGigaBit Routing under Setup/Internet/Manual for those routers that have this feature for testing.
• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. The DST setting is only needed in the NA region. Tools/Time.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building is preferred. Not in basements as building materials could interfere or hinder good signal propagation.

PC 3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired LAN PC while testing.
• Disable any downloading client software managers, i.e. Torrents or similar.

[araym219]

Hardware version: A1.
Firmware version: 1.07b.
Connected to the router using a CAT 6 cable.

After going through all the steps in your post, Furry, I managed to get the speed from a "capped 320mbps, to 300, I will just backtrack all the changes I made

[FurryNutz]

What ISP Modem Mfr. and model # do you have?

• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

FW Update Process

• Was the router working before any firmware updates?

[araym219]

My ISP is RCS/RDS.

The router never worked at any speed above 320mbps, neither before, or after the firmware update.

I have reset the router to factory settings 3 times and set it up from scratch every time.

LE: I forgot to mention;by inserting the cable directly into the PC, bypassing the router, I did achieve a speed of 500mbps, so this is not an ISP issue.

[FurryNutz]

What ISP Modem Mfr. and model # do you have?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

[araym219]

Apart from Huawei EchoLife HG865, I could not get any relevant information off the ISPs modem.

The trouble with contacting my local D-Link support office by phone is the fact that I cannot, for the life of me, find any Support phone number, all that I could find for my country was a business solutions phone number, and I'm pretty sure they're not the ones I'm looking for

That's the reason I turned to this forum, because I could not get help in any other place... I guess I'll just have to move along, then, thank you for trying.

[FurryNutz]

• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
  Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on Router

If this is the case you could try the 860L out in wired AP mode to see if you get correct speeds.

For your region you can try the following support:
http://www.dlink.com/ro/ro/contact-d-link

You might try the Russian support site or UK support sites as well if you can't get any help from your regional office.

Also it seems that your ISP modem may be phased out as well:
http://www.huawei.com/en/ProductsLifecycle/BroadbandAccessProducts/FTTXProducts/hw-127302.htm

Good Luck.